Sumon Ghosh
84 posts
Thank you so much, @smtgpt Sir 🙏 You're truly a gem of a person.
Your personal DM during such a stressful time meant the world to me — it’s extremely rare to see a CEO personally reaching out, and that speaks volumes about your character and leadership. 💯
I was under immense pressure, stressed and worried… but your timely message gave me hope. Today, I’m relieved and grateful to share that I’ve received my funds back. 🙌
CoinDCX truly rocks. I stand by you and your incredible team, and I genuinely hope you recover whatever was stolen. You’ve shown what real leadership looks like.
I’m not going anywhere — I’m staying with CoinDCX forever. 💪❤️🔥
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Portfolio APIs are now fully restored — all values are showing correctly! ✅
Thanks for your patience and support while we were fixing this 🙌
Sumit Gupta (CoinDCX)@smtgpt
Update: Portfolio APIs are down temporarily due to excessive load, we are working on bringing it back asap by increasing server capacity immediately! Just wait for a while and it would be back to normal. PS: Customer assets remain safe!
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USDT price on Coindcx platform is fluctuating understandably. But you don’t need to sell you assets at lower prices. Let arbitragers bring the price back up. There is nothing to worry on this front.
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For those who missed this before
“CoinDCX will be bearing the full amount from our treasury reserves, which is sufficiently healthy to cover this amount.”
No customer funds will be impacted.
Sumit Gupta (CoinDCX)@smtgpt
To all our customers, here is our commitment 👇 This won’t cause any loss to any of our customers and CoinDCX will be bearing the full amount from our treasury reserves, which is sufficiently healthy to cover up for this amount. We are still learning more about the details as I type this, team is on war mode. Will keep you posted on real time; as we learn more!
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@cryptoady I am facing no issues,all is ok in my phone. It's working very well .
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Coindcx is currently displaying message : Failed to load the section.
are you guys getting this error too ?
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Just made a withdrawal from CoinDCX, and it went through flawlessly — no errors, no delays.
Despite all the rumours, one thing is clear:
Funds are SAFU. Security is rock solid
I’m genuinely proud of this level of protection from an Indian crypto exchange.
This is the kind of reliability we need to strengthen trust in Web3.
I believe in @CoinDCX.
🇮🇳 Jai Hind. Vande MataraM
@Cryptowithkhan
@CoinDCX
Sumit Gupta (CoinDCX)@smtgpt
Hi everyone, At @CoinDCX, we have always believed in being transparent with our community, hence I am sharing this with you directly. Today, one of our internal operational accounts - used only for liquidity provisioning on a partner exchange - was compromised due to a sophisticated server breach. I confirm that the CoinDCX wallets used to store customer assets are not impacted and are completely safe. Before I share further details on this, I would like to highlight that: -No customer funds have been impacted -Your assets remain completely safe and protected in our secure cold wallet infrastructure -All trading activity and INR withdrawals are fully operational The incident was quickly contained by isolating the affected operational account. Since our operational accounts are segregated from customer wallets, the exposure is only limited to this specific account and is being fully absorbed by us - from our own treasury reserves. Our internal security and operations teams have been working through the day along with leading cybersecurity partners to investigate the matter, patch any vulnerabilities and trace the movement of funds. We are collaborating with the exchange partner to block and recover assets, including coming out with a bug bounty program soon. Every security incident is a learning and we will learn from this and further strengthen our platform, more importantly this is our time to win this war against cyberthreats in the industry and we commit to work together with experts to secure our industry. I understand incidents like this can be unsettling - even when customer assets are unaffected. That's why I am sharing this incident with you with full transparency. Thank you for your continued trust. I will keep you informed on a real time basis as we learn more. 🙏
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Kudos to @smtgpt for the quick and transparent update 🙏
In an industry where silence is common during incidents, this level of clarity builds real trust 💯
Glad to hear customer funds are 100% safe.
Standing strong with @CoinDCX 💪
Sumit Gupta (CoinDCX)@smtgpt
Hi everyone, At @CoinDCX, we have always believed in being transparent with our community, hence I am sharing this with you directly. Today, one of our internal operational accounts - used only for liquidity provisioning on a partner exchange - was compromised due to a sophisticated server breach. I confirm that the CoinDCX wallets used to store customer assets are not impacted and are completely safe. Before I share further details on this, I would like to highlight that: -No customer funds have been impacted -Your assets remain completely safe and protected in our secure cold wallet infrastructure -All trading activity and INR withdrawals are fully operational The incident was quickly contained by isolating the affected operational account. Since our operational accounts are segregated from customer wallets, the exposure is only limited to this specific account and is being fully absorbed by us - from our own treasury reserves. Our internal security and operations teams have been working through the day along with leading cybersecurity partners to investigate the matter, patch any vulnerabilities and trace the movement of funds. We are collaborating with the exchange partner to block and recover assets, including coming out with a bug bounty program soon. Every security incident is a learning and we will learn from this and further strengthen our platform, more importantly this is our time to win this war against cyberthreats in the industry and we commit to work together with experts to secure our industry. I understand incidents like this can be unsettling - even when customer assets are unaffected. That's why I am sharing this incident with you with full transparency. Thank you for your continued trust. I will keep you informed on a real time basis as we learn more. 🙏
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So many messages coming in.
I’m struggling to keep up with all of them but don’t want to lose touch with this amazing community that’s standing by us and supporting us. I know you want to hear updates directly from us.
Also juggling a lot on the backend, but want to stay connected with you all too!
Thinking of doing a live on X, would that be helpful? Let me know. Will plan accordingly.
Sumit Gupta (CoinDCX)@smtgpt
Dear community, I will plan to come live soon and respond to all your questions in public once we’ve got full control of the situation and get some time at hand. On back to back calls with the team; but nothing to panic. We will continue to share progress transparently with you all on our blog soon! Until then; all hands on deck and will continue to communicate with you directly!
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Thank you for the overwhelming support and kind messages from this wonderful community during these challenging times. 🙏
Your trust means everything to us and we’re more committed than ever to uphold it.
We will emerge from this stronger, together.
Sumit Gupta (CoinDCX)@smtgpt
What defines a company isn’t just what happens, but how we respond and here at CoinDCX, we will continue to handle this situation with full transparency and ensure this doesn’t impact or cause any loss to any of our customers.
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💥BREAKING:
THIS WHALE JUST UNSTAKED 315,079 $SOL WORTH $37.28M AND DEPOSITED IT INTO #BINANCE.
SHOULD WE BE WORRIED?
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Spoke about the key differences between how Indian and foreign exchanges operate. I can confidently say that @CoinDCX has one of the best INR rails in India! And we are working hard to make crypto rails more seamless too.
>Foreign exchanges don’t have INR deposit/withdrawal systems (INR rails).
>Since they don’t handle INR rails, they don’t have to deal with these specific challenges related to INR bank account freezes.
>In India, very few banks are willing to work with crypto exchanges. When Indian exchanges do partner with a bank for payment services, crypto withdrawals become a significant concern due to the risk of bank account freezes.
Both INR and crypto rails are needed to make crypto mainstream in India!
(Had recently drafted a detailed thread on the key challenges and our approach to solving this. You can find it below👇)
CoinDCX : India Ka Crypto Coach@CoinDCX
Homegrown, rock-solid, and built for you! 🇮🇳 @smtgpt breaks down why Indian exchanges aren’t just competing, but leading.
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