SunLife Press Office

4.9K posts

SunLife Press Office banner
SunLife Press Office

SunLife Press Office

@SunLifeUK

Leading provider of over 50s financial services. Welcome to #LifeAfter50 Press enquiries: [email protected] Customer service: [email protected]

United Kingdom Katılım Eylül 2012
1.3K Takip Edilen5.5K Takipçiler
SunLife Press Office
SunLife Press Office@SunLifeUK·
@WheezyWhit Hi David, Please email full details of your concern to social@sunlife.co.uk so we can ensure these are looked into for you. Thanks Dan SunLife
English
0
0
0
11
David
David@WheezyWhit·
@SunLifeUK Awful customer service, tried multiple time to get a resolution to an urgent situation but just face a wall of silence. Terrible !!
English
1
0
0
11
SunLife Press Office
SunLife Press Office@SunLifeUK·
@alanwildthing99 Hello, Please email us the detail of your concern to social@sunlife.co.uk and we will ensure it is raised with the relevant department accordingly. Thanks DP SunLife
English
0
0
0
19
Alan Wildman
Alan Wildman@alanwildthing99·
@SunLifeUK Sunlife insurance wow you have no compassion!! Will never use you as your service when needed is more like Scrooge
English
1
0
0
12
SunLife Press Office
SunLife Press Office@SunLifeUK·
@alanwildthing99 Hello, Please email full details of your concern to social@sunlife.co.uk and we will ensure it is escalated with the relevant department. Thanks DP SunLife
English
0
0
0
11
Alan Wildman
Alan Wildman@alanwildthing99·
@SunLifeUK wow your levels of customer care are so shocking. At a time we need your halo the most
English
1
0
0
9
SunLife Press Office
SunLife Press Office@SunLifeUK·
@GillianCrocx Hello Gillian, Thank you for your mention. I can confirm our complaint team are already aware of your case and it is being treated with the upmost urgency. Thanks DP SunLife
English
0
0
0
11
Gillian Crossland
Gillian Crossland@GillianCrocx·
@SunLifeUK appalling customer service from the bereavement team. Funeral policy payout should be 6-10 days. They received the invoice 9th October and after at least 15 phone calls I have been told it will get paid 30 october, three weeks later. Outrageous
English
1
0
0
8
SunLife Press Office
SunLife Press Office@SunLifeUK·
@DebraHuntingto1 Good afternoon, Thank you for your mention and message. Please can you email full details regarding your experience to social@sunlife.co.uk and I will ensure this is fully investigated for you. Thanks Dan SunLife
English
0
0
0
4
granny debs
granny debs@DebraHuntingto1·
Then completely out of left field (on the 5/6ish call) they want to speak to the Will executor-never mentioned previously! At a time of such stress and anxiety and extream distress they are supposed to make things easier but they bend over backwards to add further stress! Avoid!!
English
1
0
0
11
granny debs
granny debs@DebraHuntingto1·
@SunLifeUK A word to the wise - do not take an over 50 policy with this company - they are useless. First if they pay the funeral director they dont need to DC- next call they do! The pay the claim 5-7 working days -next call it is 8-10.
English
1
0
0
16
SunLife Press Office
SunLife Press Office@SunLifeUK·
Just as sport shows the power of coming together for one cause, Alzheimer's Society are building a nationwide team to beat dementia. It will take all of us. Join the team at alzheimers.org.uk/joinourteam
Alzheimer's Society@alzheimerssoc

‘You can’t afford to waste time when you’ve got dementia.’ This Thursday, when the England and Wales players walk out ahead of their international match, they’ll walk side by side with 22 fans living with dementia. Steve is one of the fans who will be joining the teams at Wembley Stadium. ‘I’ve always been a footballer. Apparently, as the story goes, I played football against Gary Lineker at school at a teenager – and we won 3-1! ‘I still have a season ticket spanning 40 years at Leicester City. My wife, Carol and my son accompany me to home matches now. I was also the football manager for my son’s team for 10 years and we were very successful. Football has been a big part of my life. Steve realised something was wrong in 2012 when he started experiencing confusion at work. ‘I was made redundant and, after taking up other jobs, I found that I was making mistakes and was struggling to cope and retain information. I resigned in 2014 and never worked again after that. But I never thought it was dementia. I was only 54 years old. ‘I went to the doctors and was diagnosed with stress, anxiety and depression. ‘One doctor told me that I should "pull myself together" and come back in three months if I didn’t feel any better. ‘I felt I was trapped in limbo - knowing that something was happening to my body that I couldn’t control. ‘Then, in late 2017, I watched the TV documentary, Alan Shearer: Dementia, Football and Me, and it pushed me to go back to the doctors, along with Carol. ‘I saw a different doctor who was really understanding and referred me straight away to the memory clinic. ‘That’s when I was diagnosed with young-onset dementia. I was 57 years old. ‘That was a big shock. But at least now I knew that there was a reason for what was going on. ‘Finally in January 2019, after brain scans, I was diagnosed with Alzheimer’s disease. ‘My advice to anyone worried about themselves or a loved one - don’t go on your own to the doctors like I did, take someone with you. I think that would have helped with getting an earlier diagnosis.’ Don’t miss watching Steve and the other 21 mascots make football history on the 9 October.

English
1
0
1
325
SunLife Press Office
SunLife Press Office@SunLifeUK·
‘It gave me an opportunity to remember my Stepdad, Bob, who had vascular dementia and to reflect on the huge effort needed by all of society to tackle this disease.’ Well done to our colleagues who took part in @alzheimerssoc's Memory Walk on Saturday!
SunLife Press Office tweet mediaSunLife Press Office tweet media
English
0
0
2
239
Jenny Hazell
Jenny Hazell@A_PrettyKitty·
@SunLifeUK My grandmother has been trying to get in contact with you via email, but you keep ignoring her. She cannot call you as she is currently in hospital and not up to it. She has had a missed payment on her account due to a bank error & is worried her policy will cancel…
English
2
0
0
21
SunLife Press Office
SunLife Press Office@SunLifeUK·
With festival season in full swing, SunLife asked 2,000 Brits what the most family-friendly festivals are, who they go with, and why. 🎪 The results revealed some interesting trends – including older generations attending, often with younger family members. Read more below 👇
SunLife Press Office tweet mediaSunLife Press Office tweet mediaSunLife Press Office tweet mediaSunLife Press Office tweet media
English
0
0
1
93
SunLife Press Office
SunLife Press Office@SunLifeUK·
Through the products we offer, the content we share, and now our new TV campaign, we want to show what a confidence boost from getting a SunLife plan can do for our customers. Here’s a glimpse behind the scenes of our new ads...
English
1
0
1
269
SunLife Press Office
SunLife Press Office@SunLifeUK·
@Nicolay1970 Good morning Nicola, Thank you for your message and our apologies for the upset caused. Please email me full details to social@sunlife.co.uk and I will ensure this is investigated. Thanks Dan SunLife
English
0
0
1
26
Nicola Yerrill
Nicola Yerrill@Nicolay1970·
@SunLifeUK how do you get responses to emails concerning non-payment of promised compensation for poor customer service? When customer service ignore your emails? You see my problem? So disappointing.
English
1
0
0
24
SunLife Press Office
SunLife Press Office@SunLifeUK·
@GemmaSPumpkins Hi Gemma, Thank you for your message. Please email us full details to social@sunlife.co.uk and I will ensure this is looked into for you. Thanks Dan SunLife
English
0
0
0
21
Gemma S Pumpkins
Gemma S Pumpkins@GemmaSPumpkins·
@SunLifeUK I keep getting letters to my house for the previous owner, who had passed away. I write return to sender but still receive more, can you help?
English
1
0
0
18
SunLife Press Office
SunLife Press Office@SunLifeUK·
@niki_milligan Good afternoon Niki, Please accept my apologies for any inconvenience this has caused you and your husband. If he is able to send his details through to me at social@sunlife.co.uk, I would be happy to update his marketing preferences. Kind regards, Jenni SunLife
English
0
0
1
21
SunLife Press Office
SunLife Press Office@SunLifeUK·
Working parents will save over £7bn in #childcare costs this summer holidays, thanks to heroic grandparents. 43% of the UK’s grandparents look after their grandchildren over school holidays, offering an average of 18 hours of support a week. thisismoney.co.uk/money/bills/ar…
English
2
0
0
225
SunLife Press Office
SunLife Press Office@SunLifeUK·
@Daryl_wxm Hello Thank you for bringing this to our attention and apologies for any upset caused. Please email us your details at social@sunlife.co.uk and we can remove you from receiving any further material. Thanks DP
English
0
0
0
34