Sunrun

Hi Liana, we appreciate you contacting us. We are so sorry that your experience hasn't been pleasant and you are facing system issues. Our team is eager to talk about your concerns in more detail. Please send us a private message with your service address so we can assign an expert to assist.

@Sunrun But do they work? Can’t get mine to work for longer than 2 weeks and it takes months to be resolved.

Nearly half of all residential storage capacity installed in the U.S. last year came from one company: Sunrun. SEIA's inaugural U.S. Energy Storage Market Outlook report shows the sector added 3.1 GWh in 2025. Sunrun's reported 1.5 GWh represents approximately 48% of that total. “Our deliberate and decisive pivot to provide Americans with energy independence is why Sunrun leads the residential energy storage sector.” — Sunrun CEO Mary Powell. Read more: bit.ly/46Xspz5

@ashriosbarba Thank you for letting us know, Ashley! We look forward to turning your situation around. Please reach out for any assistance.

@MaryGPowell @Sunrun Thank you, I appreciate the response. We are currently working through scheduling panel removal and a full roof inspection, as the issue is still ongoing. I will continue coordinating with Gabby and look forward to a resolution once the full extent of the damage is assessed.

We are now preparing for full removal of the solar panels so the roof can be opened and inspected. At this point, we are expecting a full roof replacement just to assess the extent of the damage. @Sunrun @ABC7 #RoofRepair #Homeowners #SolarProblems

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you, I appreciate the response. We are currently working on scheduling the panel removal and roof inspection, as the issue is still ongoing. I will continue coordinating with Gabby on next steps.

I’m a homeowner in Montclair, CA dealing with ongoing roof damage after a solar installation. What started as a small leak has turned into something much bigger. I’m sharing my experience so other homeowners know what to watch for. @Sunrun @ABC7 @NBCLA #Solar #Homeowners #Cali

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

Over the past few months, we’ve experienced: •Multiple repair attempts •Delays in responses •Shifting explanations •Changing settlement offers @Sunrun @KTLAInvestigates #CustomerExperience #ConsumerProtection #Solar

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

I’ll be sharing updates, photos, and findings as we move through panel removal and roof inspection. If you’re considering solar, ask detailed questions about roof condition and liability. @Sunrun @SolarReviews #SolarTips #Homeowners #California

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

We were later told the issue was due to the “age of the roof,” even though the roof had originally been approved for solar installation. @Sunrun @ConsumerReports #Homeowners #ConsumerRights #Solar

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

If a roof is not suitable for solar, it should not be approved for installation. Homeowners rely on that inspection process. @Sunrun @EnergySage @CSLB @AGRobBonta #ConsumerRights #Homeowners #SolarEnergy

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

We are not claiming the roof was brand new—but it was approved for installation and had no visible interior issues prior to this. Now we are dealing with multiple leak areas under the solar system. @Sunrun @CA_DCA @CSLB @AGRobBonta #HomeDamage #RoofLeak #Solar

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

During one of those visits, a technician confirmed there was water intrusion at solar mounting points. Temporary repairs were made—but the leak continued. @Sunrun @FOXLA #WaterDamage #Construction #SolarInstallation

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

In November 2025, we discovered a leak inside our home directly under the solar panels. Sunrun sent technicians out multiple times. @Sunrun @KTLA #RoofLeak #HomeDamage #Solar

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

@ashriosbarba Please let us know if you need any additional assistance or if you have any questions!

@Sunrun Thank you for the response, I appreciate it. I’ve been working directly with Gabby and will continue to coordinate with her as we move forward with the inspection and next steps.

If anyone else has had a similar experience, feel free to reach out. I’ll continue documenting everything here. @Sunrun @CNN @NBCNews #Solar #ConsumerProtection #Homeowners #California

@ashriosbarba Hi Ashley. Thank you for reaching out. We're so sorry to hear you are still waiting on a resolution. We have contacted your expert, Gabby, and requested she get in touch with you to provide an update as soon as possible. Thank you!

We had solar panels installed in 2020 (Vivint Solar, later acquired by Sunrun). Before installation, we were told our roof had to pass an inspection to qualify. We trusted that process. @Sunrun #SolarEnergy #SolarPanels #HomeImprovement

@ashriosbarba Hi Ashley. Thank you for reaching out. We're so sorry to hear you are still waiting on a resolution. We have contacted your expert, Gabby, and requested she get in touch with you to provide an update as soon as possible. Thank you!

We brought in an independent roofer. Their conclusion: The solar installation contributed to the deterioration of what had been a serviceable roof. @Sunrun @CALSSA_org @CSLB #Roofing #ConstructionIssues #California

@ashriosbarba Hi Ashley. Thank you for reaching out. We're so sorry to hear you are still waiting on a resolution. We have contacted your expert, Gabby, and requested she get in touch with you to provide an update as soon as possible. Thank you!

We then went into the attic and started documenting what we found. Photos showed lag bolts not properly centered in rafters—some exiting through the side of the wood and causing splitting. (This should not happen.) @Sunrun @NBCLA @CSLB #StructuralDamage #HomeInspection #Solar