Surfline

We have been able to complete all processes to enable us re-register your Surfline SIM card. Kindly click bit.ly/2sZ6uDI for the closest Surfline shop near you to register your SIM. We’re #BetterTogether

UPDATE ON NETWORK DOWNTIME

UPDATE ON NETWORK DOWNTIME

@_Ranatela Hello, we have engaged external partners to help resolve this issue. We will make sure to give further updates. Our sincerest apologies once again.

How far with this?

@_ThisIsShe Hello Elle, please be assured we are working on getting the issue resolved and resuming service. Our sincerest apologies for the inconvenience.

so @SurflineGH just said we should move on with life and forget about restored internet or?

Good morning @SurflineGH, It’s quite disheartening and unacceptable of your SILENCE on the issues that your CUSTOMERS are going through with your product. No official communication from the brand also on the current challenges YOUR CUSTOMER Is Facing. #AfenaGyan #ablakwa

UPDATE ON SERVICE DOWNTIME

@akleh_o We are currently having network issues that is affecting our sites. Our team are working to resolve the issue. We currently do not have timelines to when this will be resolved but we will provide updates once we have them. Sorry for the inconvenience. Thank you for your patience

@SurflineGH please what’s happening? It’s been 2 days

@pearl_terbo We are currently having network issues that is affecting our sites. Our team are working to resolve the issue. We currently do not have timelines to when this will be resolved but we will provide updates once we have them. Sorry for the inconvenience. Thank you for your patience

@SurflineGH your numbers aren’t going thru, your internet isn’t working yet I’m paying for it. How can I get thru to you guys?

@KIM_brly We are currently having network issues that is affecting our sites. Our team are working to resolve the issue. We currently do not have timelines to when this will be resolved but we will provide updates once we have them. Sorry for the inconvenience. Thank you for your patience

@SurflineGH went down on Wednesday, Today is Friday and network is still down. What is going on?

@SpagaBenze We will compensate our customers accordingly once the issue has been resolved

@_Biig_L @always_Joan We are currently having network issues that is affecting our sites. Our team are working to resolve the issue. We currently do not have timelines to when this will be resolved but we will provide updates once we have them. Sorry for the inconvenience. Thank you for your patience

@always_Joan @SurflineGH Their network was down yesterday…

@stikayden We are currently having network issues that is affecting our sites. Our team are working to resolve the issue. We currently do not have timelines to when this will be resolved but we will provide updates once we have them. Sorry the inconvenience.

@SurflineGH Please are you having challenges because my network is off

@_djhenryk @OnTheGrey Once the issue has been resolved, customer will be compensated accordingly

@OnTheGrey @SurflineGH Compensation is really a must cos hoh…

We apologize for any inconvenience caused as a result of our downtime. Be assured we are working to restore connection. Find your #happyplace with Surfline.

@gillian_rb We do understand your frustration. We are still working on resolving the current issue

@SurflineGH this is becoming unbearable

@JustNOQ We do apologise for the inconvenience caused and are looking to continue to resolve the current issue. We hope to have an update or resolution later today

Dear @SurflineGH the last couple of weeks have been horrific. Our paths will not cross ever again.

@RickyPenti Issue hasn’t been resolved. We are still hopeful to get a resolution or an update later today to provide to our customers. We thank you for patience

@SurflineGH I haven’t had internet in over 24hours. What’s happening with you guys?

@boateng__kb @surfline You will be compensated for days lost on your bundle once the issue has been resolved

So for 2 days I haven’t been able to use my internet but if my bundle expiration date comes you’ll come and tell me my bundle has expired, right ? @surfline @SurflineGH

@AncellotiBa We are still continuing to work on resolving the current network issue.

@SurflineGH I spend 380ghc on data and all you can offer me this is unstable internet service?? Really??

@BIG_jeph We are still continuing to work on resolving the current network issue.

@SurflineGH what is going on?!?!

@MsNaaGlover We are currently experiencing an issue affecting a lot of our sites and locations. Our network team are currently working to resolve the issue. There are no timelines as of yet when it will be resolved but we will be looking to provide updates when received.

My @SurflineGH internet has been down since last night. Their phone lines are also not going through 🤦🏾‍♀️