Jayne Wellbrook

Couple of wreaths i have made for friends. Message me on here or via Facebook if you would like to order a bespoke wreath to adorn your door this Christmas 🎄

@virginmedia I get this, then I sign in another way and it sends an email to verify. Go back to the main screen and nothing. The same thing over and over again So bloody frustrating I had a look at the link, put postcode and surname, but nothing on there to say it's our account.

@Sweet_Jayney We truly apologise for this. What error do you get when trying to set it up? Are you able to make a payment here? virginmedia.com/help/billing-a…

@virginmedia how the hell do you sign in to myvirginmedia now I can't get into our account to pay a bill. Absolute nightmare Not happy 😡

@virginmedia Can someone please help I request an email to confirm and just going round in circles over and over again. I just want to look at my bill!!

@Sweet_Jayney Hi Jayne, sorry to hear you are having issues when trying to log into your account. Can you let us know if you have set up your VMO2ID as seen here virg.in/vmo2ID and linked you account for an easy login?

@stwater I don't have an account with you, I'm with Thames water

@Sweet_Jayney Thank you for reaching out with your concern. Could you please send us a private message with your account details? We’ll be happy to look into this for you and get it resolved as quickly as possible.

@stwater I keep getting messages and calls (checked number) from Trent water, supposedly about my account I'm in SE London and with Thames water Please rectify your records, unless it's a scam??

@nectar So how do I complain?

@Sweet_Jayney There are no email addresses I'm afraid Jayne - Michael

@nectar could someone please give me a contact to make a formal complaint please Already chatted on dm, just need a contact for complaints

@nectar I've already spoken to someone on that number and got nowhere. Is there an email address for complaints please

@Sweet_Jayney You can call us at 0344 811 0811, and our lines are open Monday to Saturday 8am to 7pm and Sunday 8am to 4:30pm. Caitlin twitter.com/messages/compo…

@nogulagsagain ❤️

@nectar Dm'd you

@Sweet_Jayney Hi Jayne, if you can drop us a DM with more information then we'd be happy to check on that for you - Michael

@nectar After someone spent all my nectar points, I spoke to one of you people on the phone. Closed my account, and set up a new one. Refunded the points spent, but not what I had left on my account, plus I've lost my count up to christmas points Please could someone contact me

@SimonBrodkin great show tonight. Sparkly box office assistant who sold all your tickets!

@stwater I want to know why I've just received this message when I live in South East London??

@PostcodeLottery hi.. I called last week to register my email address for the online service portal for my account I was told I would receive an email within 72 hrs... Still waiting?? Please advise TIA

@virginmedia Thank you

@Sweet_Jayney You're welcome. Just reach out to us when it's convenient to you and we will do what we can to help you.

@virginmedia 😡😡😡😡we have been trying for 3 days to actually speak to a person regarding our account Just want to speak to a bloody human over the phone and it's impossible

@virginmedia Ok, great thank you

@Sweet_Jayney That's fine. Please do select the invite link we previously posted.

@virginmedia I am just about to leave for hospital appointment, so I will DM on my return

@Sweet_Jayney I am sorry. If you'd like to join us in an DM, so we can have a look? twitter.com/messages/compo…

@virginmedia What could have been sorted over the phone in a matter of minutes, has now taken 5 days so far This is not great customer service, its appalling

@virginmedia We have tried calling, and as they answered, the call was cut off It is becoming hugely frustrating now 5 days nearly all day, just trying to speak to a person. It's absolutely disgusting how your customers are treated There must be another way to speak to someone on the phone