TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@davegable Hello. All planned works are expected to be completed on time. However, works may overrun if unexpected issues occur. Please contact our Elizabeth Line team with your enquiry. Thanks, <PC tfl.gov.uk/help-and-conta…

Why is there no mitigation plan for over running engineering on @TfL Elizabeth Line, consecutive cancelled trains but it’s alright because they are sorry!

@RoberD65 Hello. The provision of w-fi is ongoing. Please see the attached link for details of what we have done and are doing. Thanks, <PC tfl.gov.uk/modes/tube/sta…

@TfL What's happening to the rollout of WiFi/mobile data in the Underground tunnels? It feels like it's stalled.

@se10taxibooking Hello. Bus drivers are subject to the same driving laws as other road users, which includes speeding. You can make a FOI request regarding numbers by emailing foi@tfl.gov.uk. . Thanks, <PC

@BBCLondonNews Do @TfL buses have an exemption? How many buses have been caught speeding ?

High-tech speed cameras that do not flash when they detect speeding drivers and do not need road markings are to be trialled in parts of London as part of plans to reduce road casualties. bbc.in/4sg5qHX (📸 TfL/EPA)

@GoonerJJ89 Hi Jamie, thanks for reaching out. According to tomorrow's status updates linked here tfl.gov.uk/tube-dlr-overg… there is a part closure between Ealing Broadway and Abbey Wood, so there will be no trains running tomorrow between Tottenham Court Road and Abbey Wood. Thanks, EB.

@TfL The website shows a reduced service from abbeywood to tottenham court road tomorrow but no actual trains are showing on journey planner. Are trains running?

@SSRAKingston Hi, apologies for the earlier confusion. The bus contact form can be found here tfl.gov.uk/help-and-conta… Thanks, EB.

@TfL Thanks but that link doesn't allow for complaints and buses.

Hi @TfL, why are you using Rowlls, Piper Road & Bonner Hill Roads as a route for your rail replacement service?! The driver assured us he wasn't lost & claimed he was avoiding traffic - even though it's a no-through area so he had to head straight back to Hawks Road. #Norbiton

Hi Ellé, sorry to hear this. Please clear your cache and cookies and try reopening the web page using an alternative browser. If the issue persists, please contact the Contactless team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and they'll be able to assist you with this. RG

@LFCSovereign61 Hello. If your refund request has been refused please reply to the email you have received and explain what happened. I would expect a colleague to approve your request. Thanks, <PC

@TfL From what is displayed on the refund page it seems I touched the wrong card reader at Abbey Road DLR station as the time displayed is the time I got there, not when I touched in to go to Stratford. How do I get that straightened out?

@TfLAccess I just tried to tap in at Stratford and couldn’t because according to my Oyster account I was the displayed amount in debit on my card despite topping up another £15 last night.

@platty82639487 Hi Platty, sorry to hear this. Please complete the form attached for complaints - tfl.gov.uk/help-and-conta… and the team will get back to you directly. Thanks RG.

@Izzaliz They are usually on the platforms for customers to change trains. ^Mk.

@TfL hi. I'm on the train from Portsmouth to Clapham Junction. When I arrive, I need to switch to the overground. Are there card readers on the platform where I can tap in? Or will I need to leave the station and get a ticket?

@SJSF75 2/2 Bus controllers advise drivers when to remain at stops, it is normally to even out the service. We wouldn't know why that occurred but you can ask our Buses team to investigate by using the attached link. Thanks, <PC tfl.gov.uk/help-and-conta…

@TfL Why did the driver of 160 bus was told to wait at the Eltham Green stop towards Eltham despite the bus before is 15 minutes ahead? Total disrespect to your passengers who have to make a connection. Please reply unlike my previous message which was ignored!

@SJSF75 1/2 Roadworks take place for many reasons but I wouldn't know why you were unable to see men working, you woujld need to take that up with the company which employs those particular workers.

@mahesh0g Hi, thank you for reaching out and sorry to learn about this. You can provide complaints of these types to tfl.gov.uk/help-and-conta… this will go straight to the buses team for them to look into and they will contact you directly. Thank you, ^Mk

@TfL young dark lady driver on 243, not announcing closes stops, not opening doors for handicapped people. Is there a way to provide specific complaints. Middleton road stop at noon going towards Shoreditch

@LondonHayden Hi, thank you for reaching out and sorry to learn about this. Please report this via: tfl.gov.uk/help-and-conta… The buses team will be able to look into this and contact you directly. ^Mk.

@TfL on 257 bus at Stratford. Passenger ask to open back door so she could use wheel ramp for her large walker. Driver refused and made her try to bring on board front door. He did not want to open wheelchair ramp and told her to but a smaller walker! Rellly rude

@adrianatkins196 Hi, B11 has route updates - tfl.gov.uk/bus/status/?in… Route 310- tfl.gov.uk/bus/status/?In… Thank you, ^Mk.

@TfL hi do you know when Brampton Road will re open at Abbey Wood and routes B11 301 will return, poster at stop said 5 days this is day 6, thanks

@bsalesc Hi, thanks for reaching out and sorry to learn about this. Please contact customer service on 0343 222 1234 Monday to Sunday 08:00-20:00. Thank you, ^Mk.

@TfL I can’t access the contactless page because of an error or being blocked 😭 Surely something is off on your platform as I didn’t do many requests.

@CorrieTrivia Hi, thanks for sharing your positive experience with us! Could you please send us a DM with some more information, so we can pass this onto the relevant teams? Thanks ^FR

@TfL I want to thank the staff at Hackney Central, Richmond and Kew Gardens for all assistance they provided today to make my day out to Kew Gardens successful using my motor mobility aid #tfl

Hi, thanks for your message. The last direct Piccadilly line service leaves from Kings Cross at 00:21. Please see here: tfl.gov.uk/plan-a-journey…{{input}}%22]]&Via=&ViaId=&NationalSearch=False&MaxWalkingMinutes=60&SavePreferences=false&IsPastWarning=False&WalkingOptimization=False&JourneyPreference=leasttime&mode=bus&mode=tube&mode=elizabeth-line&mode=tram&mode=overground&mode=dlr&mode=cable-car&mode=river-bus&mode=national-rail&mode=coach&JpType=publictransport&AccessibilityPreference=norequirements&CyclePreference=none&iscyclehire=false&isMultipleJourneySelection=true&journeytype=Fastest%20by%20public%20transport&useMultiModalCall=false&isEarlierLaterAjaxCall=false Thanks ^FR

@TfL what time does the last tube to Cockfosters from King’s Cross leave tonight ? There is no night tube.

@_Mr_Willoughby Hi there. Sorry for the inconvenience this has caused. Please log the issue with our bus team so they can investigate the no‑show on the SL6 service. You can do this using the form here: tfl.gov.uk/help-and-conta…. Thanks ^DD

@TfL I’ve been waiting for the SL6 bus for 40 minutes. It has said it’s been due to arrive in 6 minutes for the last 25 minutes. I use the superloop because of its price and its route’s proximity to my home. I’m now forced to pay triple the journey price because of the no-show.

@GreenfordBlog Hi there. Thanks for bringing this to our attention. I'll inform the relevant team so they can investigate the step covers at the station subway. ^DD

3/3 @TfL or Ealing council about the dangerous step covers that are worn and slipping on the stairs to Subway 2 at Hanger Lane Station. @RupaHuq

Well done to the young woman I found calling an ambulance for an older man who had tripped on stairs to Hanger Lane Station this afternoon. He was shocked and bleeding but she was calm and kind throughout. A lot of people stopped to help, one bought him a bottle of water. 1/3