TfL

RMT has suspended its planned industrial action between Tuesday 19 and Friday 21 May. 🔊 Services will run as normal on these dates.

@aiiiiiiimeeee_ Please call our Contactless Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and my colleagues will assist you further.

@TfL Hi, I have done this, but it doesn’t allow me to adjust to say that I left the same station that I tapped into without travelling anyway. My partner did the same thing and hasn’t been charged anywhere near as much?

@TfL making up charges as you go along I swear? Charged £19 for a journey from Epping to Stratford. Tapped in and out at Stratford with the aim of travelling elsewhere however my grandma was unable to manage and we had to leave via another exit. Now been charged £18.80???

Hi there, Sorry to hear this. Please call our Contactless Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and my colleagues will assist you further. You can also rectify charges on your contactless payment card, by applying for a refund via the web form by selecting "Contact us about this card" under "Card management.". It can take 24 hours for journey and payment history to update.

@TfL doing your thieving little tricks again by charging twice for tap on fares

@OluwaTomicine 😎

Elizabeth line air conditioning making my life better. Thanks @TfL

Hi Oliver, Thanks for reporting this to us. Please accept our apologies for the fact that the service was not at an acceptable noise level. We routinely undertake engineering works to reduce noise and vibration on our network whenever we can. I have passed on your comment to the Tube team so that they are able to take a look at this issue. If you wish, you can DM us your contact details if you want to receive an update from the team. Thanks, EB

@TfL what’s up with the absolutely deafening noises on the Jubilee Line between Caning Town and Canada Water? It’s so unpleasant. Surely this isn’t normal?

@Wazza1973 Hi Warren, At this stage, the strikes are still scheduled to take place. For more information, and in case of any further changes, please see our strikes page tfl.gov.uk/campaign/strik… Thanks, EB

@TfL have the strikes from Tuesday next week, have they been suspended?

@SELDNSpaz 👍

@TfL But still operating, excellent! (Needing an accessible route from Abbey Wood to the Southbank centre this evening). Ta muchly.

@TfL, is the Jubilee line still running after the fire earlier?

@IbbleDibble1 For Service delay refund tfl.gov.uk/fares/refunds/

@TfL All trains cancelled at Twyford. Pax told to disembark and rushing for a taxi, I didn't tap out to complete my journey from Reading. How do I correct this and how do I claim the £75 taxi cost to Slough?

@IbbleDibble1 payment and journey history for the last 12 months. You can apply for a refund by filling in the missing station or submitting a web form. Alternatively, you can call customer services on 0343 222 1234 (8am - 8pm) for further assistance.

Hi Mark, While nothing has been planned, we may close stations at short notice if they become heavily congested to avoid accidents at stations. Please check the status updates or station pages on the day to check whether the station will be open. We also publish station closures and re-openings at @tflaccess Thanks, EB

@TfL Hello, This is for the title parade, wondering if anythings been planned

Hopefully @TfL dont ignore me again, I was wondering if Arsenal and Holloway Road stations will be closed on Sunday

Hi, thanks for getting in touch. If you've been incorrectly charged or missed a touch in/out you can rectify charges on your contactless payment card, by registering your card here: contactless.tfl.gov.uk. Once you have completed registration you will have full access to your payment and journey history for the last 12 months. You can apply for a refund by filling in the missing station or submitting a web form. Alternatively, you can call customer services on 0343 222 1234 (8am - 8pm) for further assistance.

@Emsy2801 tfl.gov.uk/help-and-conta… to register an enquiry.

@TfL I am trying to apply for a zip card for my soon but the website is saying they are sending a verification email that has not come through despite trying multiple times and using multiple email addresses - is there another way to apply?

Hi Emma, thanks for getting in touch. We do not have access to the systems to be able to help with this here. Please call our Customer Service Team on 0343 222 1234, between 08:00-20:00 hours, and they'll be able to assist you with this. Alternatively, you can use the link at tfl.gov.uk/help-and-conta… to register an enquiry.

@nolveira 👍

@TfL I am NOT in UK, I will insist by mail as you recomend, regards

Hello @TfL , I want to request for a refound because an overcharge I had at my credit card last April, I am now at Uruguay where I live, the website doesn't let me to create and acupuntura, it's bloqued for security reasons, I just called by Phone and record told me you are bussy

Hi, If you haven't done so yet, please register your card at contactless.tfl.gov.uk to view your journey and charging history. After registering, you can apply for a refund via the web form by selecting "Contact us about this card" under "Card management." If you need further assistance, please let us know Thanks, EB

@TfL I bough a stansted express ticket and was used to jump in the train scanning the qr. Once I arrived to stansted instead to scan the qr again I've scanned my debit card. As a result I paid twice. Is there any way to have a refund for the tocket chatged for TFL please? Thanks

@nolveira Not sure if you are in the UK, our systems are step up to only accept UK based IP addresses. I would also suggest that you don't go to any third party for help. Please use the email address already provided to get this resolved.

@TfL Already did, no changes

@DavidCrawf0rd Hi David, sorry to hear this. I can understand how frustrating this must be for you. To report this please log details here tfl.gov.uk/help-and-conta… Once received, this can be investigated for you.

@TfL Wood Street Kingston bus stops closed for no reason. No one there to direct people to next open bus stop. I was with an old lady in this heat who was quite distraught. Where is the customer care?

@ChulcaLigi19523 Please clarify exactly what you are asking here?

@TfLAccess No

⛔Kilburn Park station: This station is closed due to unavailability of station staff. Tickets are being accepted on London Buses. ➡ To re-plan journey: tfl.gov.uk/plan-a-journey 📱 tfl.gov.uk/maps_/tfl-go