TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@SJSF75 Hi Steve, sorry to hear this. Please raise an enquiry with our buses team - tfl.gov.uk/help-and-conta… and they will get back to you directly. Thanks RG.

@TfL Is anyone there?

@TfL Sorry but having to wait 20 minutes for bus SL4 to depart West India Quay when the timetable says 14/15 minutes then having to wait 5 mins plus for a change of driver at East India DLR is not good enough! Please explain thank you.

@Jispy1 Hi, please seethe list of local buses, including night bus for Heathrow - heathrow.com/transport-and-… Thanks RG

@TfL Hi. Please may I double check that the 111 and 105 bus routes are 24hours to and from London Heathrow? I'm getting conflicting information using TfL journey planner.. many thanks

@DeurlooJochem I have already emailed the team your details. Hopefully they'll get back to you soon and in time.

@TfL Hi, thanks for your reply. I understand the process, but I’m travelling back home this Thursday, so this is quite urgent for me. Is there any way to expedite the search or check if anything has already been handed in? I’d really appreciate it.

Hi @TfL, I lost an item in a black cab (taxi) around 00:20 on 24 March, travelling from St Pancras to Sutton. I’ve submitted the lost property form - is there any way to follow up or contact the right department? Thanks!

Sure, i can email over your reference number to them, but you have to be reasonable. They receive hundreds of items daily and everyone wants their property back urgently. Also, you submitted the form today and most importantly they have to receive the item first for it to be processed.

@SpeakStraight_ 👍

The legends are true. I got ticket checked on the London Underground. Using Revenue Inspection Devices (RID) they scan your card to ensure you’ve properly tapped in. No data is stored. No additional charges. Official 435 was an absolute gent. More than willing to answer my questions regarding security and safety. Nice one @TfL

@Pwerglo Hi, thank you for reaching out and sorry to hear about this. Please submit this form which will go directly to the buses team for them to look into and contact you directly. tfl.gov.uk/help-and-conta… Thank you, ^Mk.

@tfl TFL making an amputee walk down the whole of Putney Hill after kicking us off a #39 and not providing any other buses! Disgusting as the whole bus lane is empty all the way to the South Circular!

@Catmx12 Hi, sorry to hear this. I can understand how frustrating this must be for you. To report this please log details here tfl.gov.uk/help-and-conta… Once received, this can be investigated for you.

@TfL why is the 434 diverted? Driver diverted the bus this morning but gave no info why and theres nothing online

@gstdej I'm sorry you've not heard back. If you send us a DM with your details, I will chase this up with the team for you. Thanks ^FR

@TfL I have been messaging that email since October with zero results this i ms ridiculous @TfL

277 days waiting for a PCO licence. You’ve taken payment, all checks and documents are complete, and nothing is outstanding on my side. Why is there still no licence or escalation? @TfL

@MrBrightside319 Hi Tom, thank you for alerting this to us. The Line Specialist has been informed, and they will ensure that it is cleaned. Thanks, EB.

@TfL theres splatters of blood rear coach on the floor by the rear set of doors (21011) of met 412 (to Amersham). Currently approaching kings cross

@ac_inversion Hi, I'm sorry to hear this. To look into this further, please get in touch with the team at drivers@tph.tfl.gov.uk Thanks, ^FM

@TfL This is unacceptable. I submitted my PHV licence renewal on time and I’m still waiting. I can’t work and have been left without income. Delays like this directly affect drivers’ livelihoods. Urgent action needed.

@Oshaps1 Depends on how urgently you need to find your bag. You could just go to the bus garage to see if anything was handed in.

@TfL I was trying to get ahold of Croydon bus garage

@TfL hi there. I’ve sent you a dm

@Oshaps1 No idea who's number that is, we only have one number for TfL 0343 222 1234.

@TfL Is this 020 7819 5140 their number? Been calling for over an hour!

@Oshaps1 Sorry, can't say when they'll get in touch but hopefully in the next couple of days.

@TfL Thank you. Do you know roughly how long that’ll be?

@Oshaps1 Thanks for getting back. I have passed on your details and asked them to contact you directly.

@TfL Enquiry number is 89769572 My phone number is 07506629387 And email address is oscarsharp2@gmail.com. Thank you

@MarilynMill_ Hi Marilyn. We expect everyone to behave respectfully towards one another on our network, and we are urgently investigating this incident.

@TfL are these the kind of people you employ ?? Talking so disgustingly to an elderly women because she wanted directions ? He should be sacked and never allowed to work with ppl again if he can’t even have compassion for the vulnerable. *postedby BoujeeBlends on TT*

@UB1UB2 We expect everyone to behave respectfully towards one another on our network, and we are urgently investigating this incident.

If you don’t like dealing with the public, Stratford Bus Station is probably the absolute last place you should be working. A passerby had to step in and give this TfL worker a lesson in customer service after he patronised an elderly woman for asking a question

@FloresKyo Hi Richard, Sorry to hear that, we do not have access to the database via social media. Please email customerservice@tfl.gov.uk and my colleagues will get back to you. Ensure you include all the details including your contact details. ^ MES.

@TfL Yesterday at the moment to exit in Kew Bridge station, my credit Card was rejected by the system, I’m foreigner and I haven’t how to contact by telephone only by internet, I would like to check if there is not problem with that, please

@TfL hi, please your support for a travel issue yesterday