The AA

@briavelsjon Please DM your email address so we can look into this and chase up your email.

@TheAA_UK I sent details across 01/01/26 @ 16:43, 19/01/26 @ 14:12, 12/02/26 @ 16:09, 22/03/26 @19:53. Happy to re-send, but it feels like the person to make the change really isn't interested. Would you agree there's a discrepancy?

@TheAA_UK Your website & app seems a little confused about Farmhouse Inns discount validity. I've raised this by email twice but it's got nowhere.

@nellatrebor Hi Rob, sorry to hear this and hope everything is ok now. Please DM your reg so we can take a look at the breakdown job.

@TheAA_UK Why has it taken three different recovery companies and 6 hours (so far, still waiting on the third!) the last one just moving me from M1 junction 21 services to junction 23A. To recover my vehicle home! I broke down 1 hour from home! Honestly it beggars belief !

@briavelsjon Please DM your full name and email address so we can chase it up.

@TheAA_UK It was sent to your published complaints address customer.solutions@theaa.com

@lindsayjss Hi, we'd like to look into this further, please DM us more info so we can help.

AVOID @AnyVan. After @TheAA_UK recommended them on their website I booked them. Unfortunately it is a scam company, I cancelled service and told I’d get a full refund, now told I’ll only get 50% after “thorough review” of complaint. Definitely not following @TheFCA regulation.

@MarilynHawes7 Hi, we're sorry to hear this and hope everything is ok now. Please ask your Friend to contact us directly if there's anything she'd like us to look into.

My friend broke down at 12.15 today in Richmond she is with the @TheAA_UK still waiting to be rescued !!!

@DazEllisagain Hi, thanks for letting us know. For tips on reporting and staying safe online, please head over to 👉 theaa.com/help-support/s…

@TheAA_UK got to love a trier never gonna catch me out

@haigsfoodhall We're sure the team will be doing all they can to try and help get things resolved, please do stay in touch with them directly.

@haigsfoodhall Anything we can help with?

@macbun39 Hi there, please drop us a DM with your details so that we can get this looked into.

@TheAA_UK Hey AA, how about refunding me the money I paid you for a vehicle inspection that you couldn't complete in the advertised time scale!!

@bigpacer98 Hi there, we're sorry to hear there was a wait. We hope you're alright and all sorted now.

@TheAA_UK awful service. 2 retirees and small dog stuck at Fleet waiting 5 hrs and counting for a relay home

@IamTomBailey Amazing 😁, we'll keep our fingers crossed you're back on the road ASAP 🤞💛.

@TheAA_UK A huge thank you for excellent service yesterday. Paul arrived within an hour of the call and was able to promptly diagnose the problem. My car is now safely at the garage awaiting a new alternator.

@Kandy63 Hi there, we're sorry to hear there's been an issue, did you manage to get this sorted?

@TheAA_UK As usual a nightmare dealing with the AA. Changed cars and got an AA warranty. It said free breakdown cover, but cannot get it cos systems are so poor and Indian call centre unable to understand.

@liveyoubetter Hi there, amazing to hear we got you sorted. If you pop us along your reg, postcode and contact number, we will be able to pass this feedback along for you.

@TheAA_UK thank you again for the great service this week! Harry was brilliant when I broke down on the A1. I have used other breakdown services over the years but you are by far the best & I highly recommend! ✨✨✨✨✨

@Emily4228176289 Hi, please drop us a DM with your info so that we can take a look.

@TheAA_UK I brought motor assured warranty via vertu can you tell me if my car shows on your system as under cover and until when please I brought 36 months worth in June 2025 - Gv19xcx

@ACW_Chester Hi there, we're sorry to hear there was a wait. We hope your daughter is okay and that everything is sorted now.

Now it's 00.30. @TheAA_UK where are you!?

@TheAA_UK my young daughter is stranded Reported at 6.45pm Told be with her by 7.50 Passed to local garage another 2-4 hrs She's vulnerable - catcalling, people approaching her so 9.15. Now 11.15 can't take her home will drop at services? Duty of care? What is she paying for?

@goonerridge Hi there, we're sorry to hear there was a wait. We hope you're alright and that you got sorted.

Still sat waiting to be recovery after over 6 hours by @TheAA_UK and the time just keeps getting longer.🤬

@SteveBellPropRT Hi there, we're sorry to hear there was a wait. We hope you got sorted.

@TheAA_UK what is going on with your service today? It is appalling. Having paid you for breakdown insurance for the last 15 years, yet you are unable to attend a woman stuck in lane 1 of a dual carriageway for more than 2 hours. Not in the middle of nowhere.

@RabbitHeart___ Hi there, could you send a private message with more info on this, please?

Now into day 5 of dealing with the fall out of the bullshit service I was given from @TheAA_UK. £100 out of pocket at least, stressed to death and having to take time off work to sort out THEIR BAD ADVISE.

@DD_JP98 Hi, we're sorry there's reason to raise a complaint. All information can be found on our website here - theaa.com/complaints