TIAA

@celebrityknigh1 Hello celebrityknigh1, We are sorry hear about your issue. Can you please private or direct message us and provide your phone number as well as some additional information about your issue? It sounds like you are trying to add an outside account to 360 Financial View.

Y’know, @TIAA , it doesn’t make me feel confident about your online systems that when I try to connect my bank via Yodlee or whatever, the system fails right after I’ve put in my credentials. I feel like it happened last time I tried it a year or so as well. Oh well Paper it is

@vlavlafive Hello Vanessa Alleyne, thank you for contacting TIAA. We are sorry to hear of your experience. We have escalated your concerns.

@vlavlafive @TIAA 1 MONTH since I requested a 403b rollover - STILL NOTHING. Escalator person assured me that today would be the day but Zero, Zip. Off a payroll, exhausting my savings, as I await a TIAA gesture, w deep regrets 4 having invested my hard earned $ here.

@Alphecc15678418 Hi Alphecc15678418, thank you for contacting Tiaa, we would need to speak with you directly regarding your transaction. Please give us a call at 1-800-842-2252 our representatives will be happy to assist. Our hours are 8am-10pm ET M-F

@TIAA @NOD_ItsAbility I had 50k from my Tiaa sent to my checking account. It has been gone from my Tiaa account for days, but is nowhere to be found in my bank account. Help! Someone chat with me!

TIAA is honored to be named a 2023 Leading Disability Employer by @NOD_ItsAbility, which recognizes companies for measuring and achieving talent outcomes for people with disabilities. #NDEAM go.tiaa.org/3PVLnxT

@judiSD Hi judiSD, your statements and documents on your web profile should be available now. We experienced a technical issue on Friday.

@TIAA your statements and documents link is down on your website

@abekoff Abekoff, if you will share your full name and a good contact number in a private message, we will have someone reach out to you to assist with your login issue.

I have used many financial platforms but for the size Of the company and assets under management @TIAA has to the worst from product support to customer support and ease of use they stand alone as awful. Most importantly transferring assets from IRA to brokerage is hapless.

@abekoff Hi abekoff, we apologize for your frustrations using the site. If you need assistance

@johnny5media @NOD_ItsAbility Hello John, we are sorry to hear of your experience. Please DM us with phone number and a your email address, so we can research the issue. We will have a case manager review and give you a call. Thank you.

Been 8 days since I faxed in my traditional to roth conversion. Zero communication, nothing. Called today and no explanation why the conversion hasn't happened. Talked to an investment specialist who had no explanation. He literally typed a communication note somewhere asking "them" to proceed with the conversion and told me theyd reach out in a couple days, pushing what should be a short process into several weeks. Absolutely disgusting.

@naturehealpeace Hi naturehealpeace, we apologize for your poor experience with TIAA, please provide your name and contact information via private message and we will have someone reach out to you.

@TIAA worst experience. 8 months! Lost my electronically signed documents in ur website. How? No records of me contacting u since May. Am I a ghost?@unchealth retirement no response. Trying to rollover - trying to make me give up? Avoid them at ALL cost!

@Nick_Zwei_ can call us at +1-704-988-1000 any weekday from 8 a.m. to 8 p.m. (ET). International charges will apply. 3/3

@Nick_Zwei_ not an AT&T customer. 1. Find the right access code - att.com/ecms/dam/att/c… 2. Dial the access code and wait for the tone or prompt 3. Dial 800-842-2252 - Weekdays 8 am - 10 pm (ET) Can't call toll-free? If you can't find an access code or the access code isn't working, you 2/3

@TIAA hello, I live in Germany now and I can't access my account because I dont have a US number to receive the authentication code. I can't message @TIAA because all your contact links want me to login first. So here I am blaring this on Twitter.

@szarka Hello and thank you for reaching out to TIAA. If you are experiencing an issue with the TIAA Mobile App, please give us a call at 800.842.2252. A TIAA consultant will be able to help troubleshoot or escalate the issue if needed.

Hey, @TIAA. You can provide a way better UX than this when your app throws errors by providing your own ErrorBoundary or errorElement prop on your route.

@BobDavis88 Hello Bob, we are sorry to hear the 360 Financial View application is not working. Please PM us with your phone number and we will have a representative contact you. Thank you.

@tiaa. I logged in today and noticed the 360 Financial View has changed. I see it dropped several investments and when I click on Add Accounts, nothing happens.

@ACAREYCMP Hello Anne Carey, thank you for reaching out. We appreciate your feedback. If help is needed with updating your beneficiaries, please give us a call. We are happy to help. We can be reached at 800.842.2252, M-F 8am to 10pm ET. Thank you again

@TIAA Just did survey about updating beneficiaries but couldn't make this suggestion. You should be able to choose which accounts to apply to that beneficiary (radio buttons), rather than having to update that same person under every account. You could still have multiple people.

@carolinesews Hello, we are sorry to hear you are having trouble. Please DM us with your full name and a phone number to reach you. We will have a TIAA consultant give you a call. Thank you.

@TIAA well, your website is down, calling gets us a long wait and a disconnect. Where are life insurance bills??? Great service. (Not).

@braymondclark Hi braymondclark, can you please direct message us with a good contact phone number if you're looking to file a formal complaint?

@TIAA how does an account holder get some accountability for your employees. The level of incompetence by some of your "associates" is mind boggling. Then the managers/supervisors are never available for escalating a problem. Its beyond frustrating!!!! And sadly, its a pattern.

@SarAEsQMd the appropriate department. 2/2

@SarAEsQMd Hi SaraLee, thank you for contacting TIAA regarding your concerns. We take misconduct allegations very seriously. You can send us your detailed concerns along with your name and contact information to accessibility@tiaa.org and we will be happy to forward the information to 1/2

@TIAA hi TIAA, I have a concern about a misconduct about one of your advisors. Please advise me how I can report this. Thanks

@gregcschwartz Hi Greg Schwartz, we apologize for you experience with linking your accounts with Quicken Simplifi. If you could provide us with a good contact number we will have someone reach out to you to assist.

@TIAA @Quicken @TIAA, Can you please work with @Quicken to restore connectivity? This issue has persisted for over 6 months and affects those of us trying to track retirement and investment accounts.

Hi @TIAA — Many of your customers (myself included) have been unable to connect our TIAA accounts to @Quicken Simplifi for months. Quicken says TIAA is blocking access, preventing us from managing our finances effectively. #TIAA #QuickenSimplifi #Fintech #OpenBanking