Heart of the South West Trading Standards Service

We are no longer monitoring this account. You can follow us instead on Facebook facebook.com/tsconnected and LinkedIn linkedin.com/showcase/tscon… Don't forget, you can find lots of useful info for consumers and businesses on our website devonsomersettradingstandards.gov.uk

🎉Season's Greetings! Our offices will be closed over Christmas and New Year from 4pm on 24 December until 9am on 2 January. Find out how to get consumer advice and about contacting us regarding business support during this period over on our website 👇 devonsomersettradingstandards.gov.uk/contacts/

Exeter shop shut down after repeated attempts to flee with illegal tobacco - read full story in our press release: devonsomersettradingstandards.gov.uk/exeter-shop-sh…

Bird flu is circulating in Devon's wild birds. Risk to public health is very low, but if you find any sick or dead birds: - don't touch or pick them up - don't touch bird droppings - keep dogs away from them. Report sick or dead wild birds to Defra on 03459 33 55 77

🛍️ Shopping online this Black Friday? Protect your accounts with 2-step verification (2SV). It adds an extra layer of security to help prevent fraud and keep your information safe. Find out how to setup 2SV ⬇️ stopthinkfraud.campaign.gov.uk/protect-yourse… #StopThinkFraud #BlackFriday #CTSI

Email about a delivery you don't remember? Being asked to pay to release a delivery? #StopThinkFraud #ActionFraud

⚠️ Scam warning! If you get a text about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are automatic, you don’t need to do anything. Find out more ⤵️ bit.ly/2X31puV

Farming can be a challenging way of life – if you’re in the farming community and you or your family ever feel like you could do with some support, from a listening ear, to getting help with your business, these organisations can help: devonsomersettradingstandards.gov.uk/agriculture/su…

Thursday 20 November 2025. Flapjackery recalls Mince Pie Crumble Flapjack products because of undeclared almonds (nuts) #FoodAllergy food.gov.uk/news-alerts/al…

🛒Have a consumer issue or query? You might find the answer quickly in our online consumer guides👇 devonsomersettradingstandards.gov.uk/consumer/consu… ℹ️If you want more advice, or to talk to someone about problems with a business, contact the Citizens Advice consumer helpline 👇 citizensadvice.org.uk/consumer/get-m…

Did you know, through Primary Authority, we can offer your business consultancy-style regulatory advice on a range of areas including product safety, food standards, fair trading, metrology and agriculture. Interested? Find out more devonsomersettradingstandards.gov.uk/business/prima…

Need Trading Standards advice for your business? Visit the link below to find free online guides on a range of Trading Standards topics – and you can even download a pack of guides relevant to your business just by answering a few quick questions ⤵️ devonsomersettradingstandards.gov.uk/business/busin…

Do you run a business that sells domestic solid fuel? If so, it’s important that your business complies with current regulations. Learn more businesscompanion.info/en/quick-guide…

❓Do you know if items in your home have been recalled? Check the latest product safety recalls here 👇 devonsomersettradingstandards.gov.uk/consumer/produ…

Does your business use weights or measures to ensure the accuracy of goods or services you provide? Make sure they are accurate by getting them tested by our Calibration Services, which are UKAS accredited for weight testing and calibration. Find out more: devonsomersettradingstandards.gov.uk/business/weigh…

🗨Have your say! Trading Standards covers 13 different function areas from animal health to weights and measures. What do you think we should focus on? Let us know in our quick survey 👇 devon.cc/ts_survey

💬If you have concerns that someone is giving Botox or cosmetic fillers to a child under 18, you can report them and get advice via the Citizens Advice consumer helpline: citizensadvice.org.uk/consumer/get-m…

THREAD: 💉Did you know, it’s illegal for anyone, including businesses, to give Botox and cosmetic fillers to children under the age of 18. 🚑This is to safeguard children from potential health risks.

@TradStandSW No Proof of Age – No Sale online toolkit provides training to businesses in all age-restricted products including Botox. And if your business is Devon, Plymouth, Somerset or Torbay, you can get one year’s free access to the training: proofofage.org.uk

If you are a business owner, you should have effective systems in place to avoid committing an offence under the Act. Make sure you have an age verification policy and regularly check it’s up to date. Find out more in our guide: devonsomersettradingstandards.gov.uk/tsi-single/?fr…

THREAD 💉To safeguard children from potential health risks, the Botulinum Toxin and Cosmetic Fillers (Children) Act 2021 was introduced to stop people & business owners administering botulinum toxins (Botox) & cosmetic fillers to children under the age of 18.