Tabitha Dunn
2.9K posts

Tabitha Dunn
@TabithaDunn
Happily married - Mom of an artist - Head of CX @Hitachi - passionate about what I do and life!

Customer experience isn’t about a survey, a tool, a training class, or a fleeting moment of empathy for a customer. It’s a holistic discipline, or a way of doing things, that embeds a customer mindset into the fabric of your culture. #cx #CustExp






Customer surveys used to be a harmless but powerful thing you could do to get closer to customers. Now, keeping responses secure is a big deal. Choose data collection tools wisely. Not all tools are equally secure. #CX #DataSecurity

This is bigger than two great companies joining forces. This is an unequivocal statement: experience management is the future! I’m so honored that @SAP & @Qualtrics will lead the Experience Economy together! #XOdata xodata.com











