Qualtrics

Excited to welcome Adam Block as our new Chief Sales Officer at @Qualtrics. With 20+ years scaling enterprise software orgs, most recently as CRO at Motive, Adam brings exactly the experience and energy we need to help customers drive faster, measurable value from XM. You can read more from Adam here: qualtrics.com/news/qualtrics…

I'm excited to welcome Ken Coleman as our new Senior Vice President of Marketing at @Qualtrics. Ken will lead our global marketing organization, helping further establish the XM category in the #AI era through impactful storytelling and by putting our customers at the heart of all we do. A 3x bestselling author who's interviewed 1,000+ high-profile leaders and built influential media platforms reaching millions, Ken brings deep expertise in building category-leading brands, scaling multi-channel audiences, and creating messaging that drives awareness, engagement, and growth. qualtrics.com/news/showing-p…

NPS from 4 to 34, +$70 million in revenue, and escalations reduced by 30%. North America’s largest lawn care company @TruGreen uses our AI agents to act on customer feedback in real time. See how it’s boosting customer retention and the bottom line: qualtrics.com/customers/trug…

We are proud to announce @KenColeman as Senior Vice President of Marketing. A 3x bestselling author with deep expertise building category-leading brands and engaged audiences, he'll lead global marketing as we advance the XM category in the #AI era. qualtrics.com/news/showing-p…

I'm thrilled to welcome Ken Hoang as our new Senior Vice President, Product at @Qualtrics. He brings 30 years of experience building enterprise technology. He pioneered #AI applications at Inference, defined the Master Data Management category at Siperian, later acquired by @Informatica, and held senior roles at @NetSuite and @IBM. As we work to redefine the #XM category, Ken will be an integral part of this next chapter. Read more: qualtrics.com/news/scaling-t…

@shakeshack uses our #AI to surface insights fast, revealing what guests crave. Result: a best-selling LTO that outsold competition 2:1 and a 30% jump in likelihood to recommend. qualtrics.com/customers/shak…

Government mandates now require agencies to deliver better customer experiences, and we’re at the forefront of helping them measure what matters. We break down the five shifts every agency needs to prepare for: qualtrics.com/articles/custo…

@GabbWireless provides safe tech for kids. Seeking a faster, cost-effective way to understand parents without losing data quality, it used our AI synthetic panels. The result: 98% faster insights and 50% lower costs than traditional research. qualtrics.com/customers/gabb/

The market research industry is at an inflection point. AI can now generate synthetic survey respondents, meaning you get plausible answers from simulated people. The technology is real, the adoption of it is accelerating, and the questions being raised are the right ones to ask. Synthetic data is a powerful tool, but a tool is only as good as the judgment behind it. That's why at @Qualtrics, we know there's a line between synthetic modeling and real human experience, and that difference matters. Synthetic data can pressure-test a survey, fill statistical gaps, or accelerate research that would otherwise take months. What it can't do is replace a person's lived experience. That's why we must continue prioritizing the humans behind the data. The new frontier isn't synthetic vs. human. It's about knowing which questions require each and honoring the line that divides them. Great piece here from @FastCompany on the rise of synthetic data, featuring our own Ali Henriques. I'm proud of the work she and the rest of the team have done building our approach to synthetic panels and look forward to seeing how our customers continue to succeed with it. fastcompany.com/91554056/synth…

For patients, speed changes everything. @MITmedical turned to our software to help capture feedback within hours of a visit, route the most urgent concerns to the right team, and follow up fast enough to make a difference in patients’ care. qualtrics.com/industries/hea…

@BMW knows loyalty isn't earned at the test drive, but every day after. With our #XM, teams across its Northern European dealer network spot issues sooner, act faster, and close the loop—resolving 90% of issues in just 5 days. qualtrics.com/customers/bmw/

The connection between nurse experience and patient care is clear — when nurses feel supported, their patients do too. See how we're helping healthcare organizations listen to their people and act on what matters most. qualtrics.com/articles/emplo…

@NavyFederal ran a pilot with our synthetic data tool. Insights that took traditional panels 5 days came back in 4 hours at a fraction of the cost. Now they can reach hard-to-reach active duty service members at speed and scale. customerexperiencedive.com/news/what-navy…

Proud to share that @Qualtrics has achieved DoD Impact Level 4 (IL4) Provisional Authorization from DISA, a major milestone for our federal business. This means defense agencies can now deploy Qualtrics with a pre-approved security baseline to capture feedback across the full service member lifecycle: from accession to transition, and deliver those insights to the leaders who can act on them. The people serving our country deserve the best, and that includes organizations that listen, understand, and act on their experiences. That's exactly what we're built to do. Thank you to our federal team and everyone who made this possible. qualtrics.com/news/qualtrics…

@CherokeeNation collected 16K responses from 400K citizens in 3 months driving real change, from health programs to safer streets. Read how it’s rebuilding public trust with #XM: qualtrics.com/customers/cher…

@orbitgroup serves 100,000+ UK residents with high expectations. See how we’re helping it collect real-time feedback across every channel and interaction so teams can listen, act, and improve faster than ever. bit.ly/4w7CmUQ

Markets move fast, so insights should too. From selecting the right questions to sourcing the right audiences— whether human or synthetic—our #AI-powered market research solution moves at the speed of business. See how it works: qualtrics.com/market-researc…

Our acquisition of @PressGaney Forsta marked a defining moment for the future of #AI, healthcare, and experience management. We’re proud to know the healthcare organizations we serve are excited for what’s to come. Read their reactions here: qualtrics.com/news/qualtrics…

11 million customers and $192 billion in assets. @Ally knows the cost of waiting for customers to complain is high. With our #XM, it’s anticipating issues before they even happen— increasing efficiency and improving customer satisfaction. qualtrics.com/customers/ally…

The stats speak for themselves: One bad experience is all it takes to lose a customer. The brands that get CX right though? They keep them coming back for more. Boost lifetime value with our XM: qualtrics.com/use-cases/cust…