TalkTalk

@WF2K_ We apologize if you need assistance; please send us a DM. -Sindy

@TalkTalk I know because I've been told exactly that by your team and I never said I was frustrated? So I'm not sure why you assumed that.

For the second month running, @Talktalk have tried closing a complaint ticket by pretending not to have received a reply. The quality of @TalkTalkGroup's (presumably outsourced) African support centre is appalling. #TalkTalk should be avoided.

@llqdave While our social media team does have more limited access for security reasons, we are here to make sure your concerns are heard and correctly escalated not brushed aside. -Sindy

@TalkTalk @WF2K_ You can see why so many customers refuse to deal with the social media team. We know you can't do anything to help, and the only thing you can do is push us back to the non-functioning team that we are complaining about. Until management starts managing, #Talktalk is best avoided

@llqdave We’re really sorry to read this and we do understand why you feel this way. We appreciate it can seem like you’re being passed between teams, especially when things haven’t been resolved first time. That’s not the experience we want for our customers. -Sindy

@WF2K_ That said, we’re still here to help guide things in the right direction. If you’re still experiencing an issue, please send us a private message with your details and we’ll make sure it’s picked up and handled appropriately. Sindy

@llqdave @TalkTalk @TalkTalkGroup They did that to me as well until I sent them a blunt response. And no, talking to customer service on here doesn't help much at all. They have less access than those on webchat and email etc.

@WF2K_ Hi there, @WF2K_, thanks for sharing your experience, and I’m really sorry to hear it’s been frustrating. We understand it can sometimes feel like you’re not getting the support you need, especially when things don’t get resolved as quickly as expected. -Sindy

@JEP_1203 Hello Jessy, I apologize to hear that you experienced a call drop today. Please send us a direct message so we can look into this for you. Lungie

@TalkTalk once again receiving the worst possible customer service. Rung the number 6 times this morning, completed the questions and then the phone hangs up.

@llqdave We’d be happy to look into this for you and provide further assistance. Please send us a direct message so you can securely share your account details, and we’ll take it from there. -Sindy

@TalkTalk Sindy, why do you think that would help? Who would you refer me to, other than the customer service department that is ignoring me? #Talktalk lie by email. And then lie about the lies. They have no idea how the billing system works. If they phone you, they just talk over you.

@angelajazz2 Hello Angela, thank you for reaching out to us. I apologize for the internet issues you are experiencing. Please send us a DM for further assistance. -Sindy

@PaulUtd16 @TalkTalk Tech is great when it works. Trying to speak to a human these days to sort problems out is nigh on impossible! Hope your parents are sorted soon

Hi @TalkTalk is there a reason why you sent an engineer round to fix a problem at my elderly parents just to leave them without internet or phone line for the bank holiday weekend?

@angelajazz2 Hi Angela, I apologise for the internet issues you've experienced so far. I genuinely want to help you with this matter and investigate it further. Please send us a DM so we can look into this together. -Thabile

@PaulUtd16 @TalkTalk Good luck with that! We’re elderly and have also had an engineer round to sort it & it’s just got worse with almost no internet & no way getting in touch with @TalkTalk. All communication methods tried and blocked

@canarydebs Hello Debs, I apologize to hear that your stepmum is having issues with the landline. Please send us the DM, and we will look into this for you. Lungie

@TalkTalk My stepmum has an issue with her landline. She and my father are vulnerable customers with multiple medical issues. Her son has a power of attorney but this is yet to be registered by you so Customer Services will not talk to him even though she told them they can

@Slide2Survive Hello there, I apologize to hear that your mother-in-law is having issues with her services. Please send us a direct message so we can look into this for you. Lungie

@TalkTalk hi is there a reason why you have failed to fix my mother in laws phone since Christmas and have still taken her payments and now she has stopped them you send payment demands.

@I_Jamal93 Hello Imran, I'm pleased to hear that you can play your games now. I apologise for any delay earlier. Please send us a direct message if there is anything else you would like assistance with. -Thabile

After 4 hours of @TalkTalk Wi-fi outage I can finally continue playing @RockstarGames GTA V Online 🎮

@proco007 Hello Morgoth, please send us a direct message if you need any assistance with TalkTalk. Lungie

@PaulUtd16 @TalkTalk There's a reason why I binned them off years ago. Simply awful company. I hope @TalkTalk do the right thing. For a change.

@ceslater87 Hi there, I apologise for the experience you've had so far with TalkTalk. This is not how we want you to feel. I genuinely want to help you with this matter and investigate it further. Please send us a DM so we can look into this together. -Thabile

Ffs. @TalkTalk don't seem to care about disabilities, even though they're aware of my autism, they still wont grant leniency. I assumed that contactin them on their website about an add move would mean Ive told them 2 cancel my current contract wen moving out! I dont get it.

@Rahmanzaynay Hi, thank you for reaching out to us. I apologise to hear that you are experiencing an issue with the internet. I'm happy to look into this and assist you further. Could you please confirm if you are the TalkTalk account holder? -Thabile

My internet not been working for two months when I spoke to a manager she said that only three devices to connect at one time lol that’s not in my contract??? Bit confused 🫤 as they never mentioned this before #talktalk #internet @TalkTalk

@RussTaylor83 Hello Russ, we currently have no reported issues with Broadband. Please send us a direct message so we can run a health check on your connection. Lungie

@TalkTalk Hi. Is there a service outage on broadband in YO22 post code?

@PJMitchell5 Hello PJ, please send us a DM so I can verify your details and ensure that you receive prompt assistance. -Siyanda

@WeAreOpenreach @TalkTalk Yes it does, thanks

@WeAreOpenreach hello, I have been speaking to your chatbot for weeks concerning my case of damage your workers made to my garden, the case gets moved back every week - how do I actually speak to someone

@PaulUtd16 Hello, Paul, we would love to look at your parent's services, kindly send us a DM so we can discuss. -Wandile