Matcha Von Rapture

@Gloscol might need to check on the person you've hired to flyer

@LucyBerrym @MyLivia_ No problem - me too! Basically it is just a smaller, much much more expensive tens machine, so it's worth looking on amazon for one that isn't a scam <3

@rachlanger @jakemanley_ @MyLivia_ I appreciate they are donating units, but perhaps you would be able to use your influence to help myself and these women get the refund they have been waiting so long for?

@rachlanger @jakemanley_ @MyLivia_ Hey Rachel! Fellow endo sufferer here. Perhaps you can help - I have been promised a refund from livia for 3 months, and still they're lying to me, telling me every few days it will be 2-3 days at the latest, for MONTHS. So many others are in the same position.

@LucyBerrym @MyLivia_ Honestly, it is not worth it. Check out my tweets - I have been waiting three months for a refund, and they just continuously lie about it! It has been 2-3 days for months. They are scam artists preying on people who are in pain.

@MyLivia_ I live in the UK, ordered mylivia #117646 on 19/3/19. DHL package reached heathrow customs. I have a LETTER FROM UK CUSTOMS TO PAY THE £31.73 CUSTOMS FEES. THERE WAS NO WARNING ON THE MYLIVIA WEBSITE. Unacceptable. I expect you to contact me to pay the fees by 8/4/19.

Yes so you may have noticed I am on a mission to get my money back. I hope that normal, sporadic tweeting service will resume shortly, I fear this make take a while.

@MyLivia_ do not buy from this scam of a company. They are thieves who take your money, have a lot of small print that even they don’t stick to and won’t give you your money back

Hey @MyLivia_ is there a reason my friend and lots of other women have been waiting months for the refunds you promise "usually within 2-3 days"? And why you seem to be removing reviews that state as such?

Absolutely incredible. @MyLivia_ this is not going to go away, and blocking me on facebook and deleting all negative comments isn't going to work for you.

@KayleighKnopp @MyLivia_ Me too! I'm afraid it is not good news - I am STILL waiting for a refund and chasing this regularly. I didn't want to have to take this to social media, but short of contacting Chen Nachum, not sure what else to do.

@mylivia_ also your customer service agents are taking the piss

@mylivia_ it's really not acceptable to treat customers like this, and currently the organisation is coming across as a scam. It should not take 3+ months to process a refund and not be able to tell customers when they will recieve it.

Livia saga still ongoing. After 3 months of chasing a refund, and being promised I would recieve it by yesterday at the absolute latest, I have now been told it "might take some time" in the financial department, and no one knows why or when it will be processed. @mylivia_

2/2 and from 5 different email addresses recieved an email stating it isn't monitored and I won't get a reply. Livia won't refund me until they get the device back, so I'm basically stuck without the product and £119 down.

In case you were thinking of getting a Livia device, don't bother. 1 week after ordering, recieved an email insisting i pay £40.18 additional cusom fees, tried to refuse the package 1\2

@unsereOEBB Thanks for your prompt reply. I have sent you an email so hopefully this can be resolved.

@tar0r Which number did you call? Please send us all details regarding your refund request via social-media@oebb.at. We will gladly look into this.

@draxil Heading UK-wards on the5th Nov!

@Tar0r Hope that's not the final outcome!

AAAAAA don't make me leave Berlin please this is my hoooommmeeeee

In related news, I'll be doing a mega trip next week and gradually heading back to the UK in November. Ugh.