Tasso Roumeliotis

@elyratner congrats on your role in the administration!! Remember us hanging with your brother when you at Cal!

@NiteStar good question. Its more the technology being used, but every time we have mentioned it to business owners..they cringe. They want solution, don't care about the tech.

@TassoR I'm confused. If AI helps you do those things then how is AI not an answer?

A10 AI answering services (bots) are fine for social media and email. Heck, we've been using them in email for decades and they've only improved with time. Not certain how I feel about voice or text AI, though. Text might be OK. Voice still has issues, though. #BizapaloozaChat

@strategystew @numa_helps typically a business will rescue 50% of its missed calls. At $50/month, a business usually sees the service paying for itself in 2-3 days.

Question for @Tassor What's the biggest ROI one of your customers or clients have gotten? Do you think it's possible to get enough new clients for @numa_helps to pay for itself? #BizapaloozaChat

@mehulgohil @numa_helps @Bizapalooza Numa used to be NumberAI. Number = phone number + AI (our technology). We evolved to Numa. Like Alexa for consumers, just here to help small businesses

@numa_helps @Bizapalooza @TassoR What's the story behind Numa. And the name? #Bizapaloozachat

Does anyone in the #BizapaloozaChat have a direct question for our CEO and Founder @TassoR he's on the line! He scaled his last company from #SmallBusiness to a $220,000,000 exit...ask away!

@SchellerAnna @DIYMarketers forwarding to your (or an employee) cell phone is great. Many business owners are looking for help during after hours when they don't want to be disturbed

@DIYMarketers A6. Good question. Most phones allow you to forward phone calls to your cell phone. That could be helpful. Another thought is to create specific times you will call people back, so when they call, they know when to expect to hear from you. #Bizapaloozachat

Q8: What are the best ways for business owners, who aren’t next to a phone, to receive and manage incoming customer calls? #BizapaloozaChat

@DIYMarketers Messages from the Google listing is the future of business communication

A9: A chat feature would be helpful. It would be great if you could chat with a local business, either via their website or from their Google listing. #BizapaloozaChat

@Bizapalooza I would never mention chatbots. Businesses are averse to that. This is next generation of voiceamail using texting to solve problems and deal with customers

A9- I know chatbots are all the rage, but I’d go with something less tech oriented, especially for small businesses. I’d start by asking for feedback, and create something that customers really want. #BizapaloozaChat

@Smita_DigiMarke @Bizapalooza yes. Facebook messenger, whatsapp, insta etc. should all be part of how you respond to customers

@Bizapalooza Yea Iva...multiple channels of communications. And these days many local businesses are directly contacted on social media too #BizapaloozaChat

Q8: What are the best ways for business owners, who aren’t next to a phone, to receive and manage incoming customer calls? #BizapaloozaChat

@NiteStar They can use their mobile phone to text them back. Or even better assign to to an employee who can us an app to text with customer #BizapaloozaChat

A9 I'm sorry I don't understand this question. What #SmallBiz owner who is serious about providing stellar #custserv with #gratitude isn't next to their phone or tablet? 😝😝😝😝😝 #BizapaloozaChat

@ramonray @numa_helps Receive a notification that a call came in. Auto-text back the customer and then assign it to one of your workers who can text with customer directly #BizapaloozaCha

A8 - TRAIN your customers to send you "text" messages and respond within X period of time - then less calls will come in (or just get @numa_helps ) #Bizapaloozachat

@strategystew @numa_helps we rescue 50% of missed calls! thats the main value

@DIYMarketers 3. Only perform basic tasks like taking down information - which can be done better via text #BizapaloozaChat

Q7: What are the disadvantages of using a call service? #BizapaloozaChat

@DIYMarketers 3.

@DIYMarketers 2.Answering human is not your voice #BizapaloozaChat

@Bizapalooza 1. Expensive - typically pay per minute, with monthly pricing $250-$1000

Q7: What are the disadvantages of using a call service? #BizapaloozaChat

@NiteStar Most customers want an answer quickly - placing an order etc. and when they encounter voicemail, they hang up and call another (competitive) business.

A4. Why not both? Providing options for customers offers betters UX & great #custserv! #BizapaloozaChat

@_TomGReid very common occurrence, especially when calling during lunch hours!

@DIYMarketers Get a software that helps them answer EVERY call. No lost leads. You paid for them, why throw them away #BizapaloozaChat

Q6: What can local businesses do to make sure that they connect with potential customers when they call in? #BizapaloozaChat

@mehulgohil @Bizapalooza Whatsapp is awesome. How businesses across the world are communicating

@Bizapalooza 4: I'd whatsapp them. ;) #Bizapaloozachat

Q4: Would you rather have a call to a small business go to voicemail or be answered via text? #BizapaloozaChat