Team Shield

@lizzyjayn @BlueShieldCA We're sorry to hear about your experience and our delayed response. Please DM us for further assistance. - The Social Media Team

@BlueShieldCA The steps it takes to get medication for my type 1 child is absolutely ridiculous. Everytime we try to do a refill we have to jump through hoops. His diagnosis is not going to change. He needs insulin to survive. Why would we have to prove it’s medically necessary?

@kencraft @BlueShieldCA So that our Provider Contracting team may further assist you, please email your Blue Shield of California credentials, practice locations and type of contract you're requesting to help@blueshieldca.com and we will forward your request. -The Social Media Team

@BlueShieldCA I have been trying to get credentialed with you for over 6 months but have not any luck. I have over $20,000 in non payments from you.

@siliconstrat @BlueShieldCA We're sorry to hear about your experience and we appreciate your feedback. You can file a complaint thru your online member portal or by contacting Customer Service using the number on the back of your ID card. Or you can DM us for further assistance.

It is amazing that a company is large as @BlueShieldCA can have a broken provider lookup for customers through their website, that has been dysfunctional for over two weeks, for which I have filed multiple reports on, and yet nobody at the company seems competent to address it.

@jordannn_nicole @BlueShieldCA We're sorry to hear about your experience. Please DM us for further assistance. -The Social Media Team

I do believe @BlueShieldCA @TeamShieldBSC and I have very different definitions of “someone will be with you shortly”

@James_taxpro_EA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. -The Social Media Team

I dont get it, @TeamShieldBSC you know i have to take a monthly pill, and before i get this pill renewed I have to get a blood test, its been like this for 3 years now, yet I'm told my blood test is not covered, and i have to pay 400 bucks. What ??

@OreoExpress @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. -The Social Media Team

Wtf is going on? I went to the emergency room on 12/31/25, and my insurance @BlueShieldCA denied my claim as well. I pay for insurance every month and for them to deny my claim for an emergency room visit is just B.S. Something needs to be done.

@00SarahBear00 @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. -The Social Media Team

@BlueShieldCA texts saying I have an important message on another BSCA site that needs a new password. But it’s just a few things that are on the BSCA app. No “messages” exist. Only reminders that don’t apply to me. PLEASE stop complicating things! Leave me alone!

@DanSaltsburg @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance.

More lies @BlueShieldCA you won’t even pay for a doctor to review my MRI to determine if I need surgery. Im moving out of California, my doctor writes prescriptions for 90 days of medication and you refuse, only 30 days! Gotts make sure I have more co-pays and headaches to deal with. Then my case manager to ‘help me’. I’ve never even spoken to her she doesn’t return phone calls or emails.

@michaelidato @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. - The Social Media Team

.@BlueShieldCA ... in case nobody told you, your phone system is terrible. Like, signal quality terrible. (Call drop outs, unstable/distorted line ...) 2+ hours on the phone (and still there ...) for a vacation override is absurd. Please let me know who to invoice for my time?

@ben_mathes @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. - The Social Media Team

Middle of the day Saturday and your databases are down? I thought we got past this decades ago, @BlueShieldCA

@Alagon_Quo @BlueShieldCA We're sorry to hear about your experience. Please DM us for further assistance.-The Social Media Team

What's the point of having medical insurance through @BlueShieldCA if they are gonna "approve" coverage and then deny later for you to pay the full bill at the receptionist desk? Avoid @BlueShieldCA at all cost.

@outragedla @mcuban @BlueShieldCA We're sorry to hear about your experience. Please DM us for further assistance. -The Social Media Team

@mcuban I don’t hate it. Anything is better than what we have now. I literally just paid for MRI out of pocket even though I pay over $800 mo for @BlueShieldCA bronze ins. Cash price for MRI was $1,450. Insurance cost $6,500. Insane!

What if there was a bank account available, that required you to deposit monthly, what you would have paid an insurance company in premiums, for an ACA silver plan. So for a family of 5 about $2100. The amount would then be used for Stop Loss Insurance set at $30k dollars. About $300. Another $200 would be used for local Direct Primary Care for your family The balance would be in YOUR bank account. Like an HSA, It could only be used for approved medical expenses. If you never have any medical expenses, you will get to keep the money plus checking act level interest, when you turn 65 If you have a medical event that is more than what you have saved, your bank will loan you the money you need to pay for it, up to the $30k stop loss trigger You would repay that amount using the monthly $1600 net deposit. Once the loan is paid off, the deposits start to accrue to you again. This is not insurance. It’s a specially designed bank account that gives you control, support, a doctor to work with and catastrophic financial protection. Lots of work and issues to be addressed. But I was curious what people think Let me know !

@SudhirAnandarao We're sorry to hear about your experience. Please DM us for further assistance. - The Social Media Team

Extremely poor customer service from @BlueShieldCA. Have been waiting to hear back on a claims audit we initiated late last year and ZERO response. We've called dozens of times and get jerked around. Healthcare should not be this difficult.

@rascal113646 @CWFPJ15 @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. -The Social Media Team

@CWFPJ15 I needed to find a new Dr. Yesterday for Blue Shield of California. @BlueShieldCA Their "Find a Dr." on the site has filters to narrow your search. Strikingly absent: Country of Birth Primary Language However, You CAN search for a Dr. with Gender Affirming Care 🤡

@00SarahBear00 @BlueShieldCA We're sorry to hear about your experience. Please DM us for further assistance. -The Social Media Team

@BlueShieldCA Impossible to budget with + 15% rate hike overnight, exceeding $2000/mo for practically no coverage and no better options available. I’ll report it to DHMC but Newsom’s California allows this.

@DanSaltsburg @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. -The Social Media Team

Virtual care? Like the “case manager” who is supposed to help me get the medical care you’ve dodged providing for six months? My case manager who hasn’t returned an email or a phone call for months then sends a BS letter that she’s been unable to reach me? Luigi Mangioni is innocent. You intentionally deny your subscribers much needed healthcare. You would much rather we die than get much needed healthcare. You are horrible people. The only thing that works on the website is autopay.

Virtual care is here to stay! We are proud to share that three years after launching our flagship virtual-first care program, Virtual Blue has surpassed 150,000 members, delivering improved access, more affordable health care, and high patient satisfaction. Read more, including how we’re continuing to grow our virtual care offerings: news.blueshieldca.com/2026/04/02/vir… #VirtualBlue #BlueShieldCACares

@charlessouthey2 @BlueShieldCA @CMAdocs We're sorry to hear about your experience. Please DM us for further assistance. - The Social Media Team

@BlueShieldCA how is your online application such a fail? It shouldn't take 45 minutes to change my PCP. Website a mess. Customer service worse. This is the furthest thing form reducing efficiencies Thank god you only mange billing and not actual patients #insurancefail @CMAdocs

@TheJillKushner @BlueShieldCA We're sorry to hear about your experience. Please DM us for further assistance. - The Social Media Team

@CapnDags @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. -The Social Media Team

@BlueShieldCA Just called to cancel my policy and the only options I was given were to FAX or physically mail a paper form. In 2026? Who still faxes anything? Why no email or online portal option? This feels very deliberate. Make it easier for people to leave if they want to. #BlueShield #HealthInsurance #CustomerServiceFail

@lamely_lounges @BlueShieldCA We apologize for the experience you had and would like to help. Please send us a DM if you'd like assistance. -The Social Media Team

@BlueShieldCA I sent a message on 3/22/2026 and have not heard back from you. Please help

@BlueShieldCA please help. your website for submitting claims is insanely bad. i submitted claims back on Feb 8, 2026. those claims do NOT yet appear on your website to confirm that they were submitted. seriously. as a user, i have no idea if those claims are in process or not!!