TechSmith

@toybuilder Oh no! Please contact our support team and we can look into this. bit.ly/techsmith-help

Is anyone else having problem with @TechSmith SnagIt lately? Mine was working earlier today, but has stopped working this evening. Even the installer won't run. I think maybe a Windows update might have happened (not sure) and broke it.

@CodeThorpeX @ibuildthecloud Any licenses for version 2024 and earlier are still valid for those versions. If something isn't working correctly, please reach out to us! bit.ly/techsmith-help

Don’t know what you’re talking about… Command + Shift +4 works great on MacOS! Have fun in Clippyland with .@Microsoft My last years as a Windows daily user I used .@TechSmith “SnagIt”… BUT THEN they adopted the “subscription” model and I couldn’t use my paid for old versions anymore…

Is it just me or should the screenshot tool not take 2 GB of memory?

@_chanchanjeu Oh no! That's frustrating that Camtasia isn't handling lots of clips. If you haven't already, you can enable proxy media which helps with high quality streams. Also, can you send us your laptop's specs? We'd like to get an idea of what sorts of machines are struggling.

@buttersoycream That pricing is outdated, Snagit is $39 per year. Snagit is so much more than just a screenshot tool though! With easy video recording, step-by-step capture, scrolling capture, and much more, Snagit can replace other apps that combined cost more monthly than Snagit does per year.

Paying $63/yr for a screenshot tool? Flameshot is $0, open source, no account needed, and covers 80% of what Snagit does. One install line. Your files stay local. #opensource teum.io/stories/d8416f…

@alexonline888 @Camtasia Thank you for the feedback, we do have voice and avatar generation, but we don't currently have the ability to clone your own voice. We are continuing to integrate Camtasia and Audiate tighter to make that experience smoother.

Finally, Descript lets you just type in new words and the audio is generated to match your voice. Does Audiate do this in my voice, or not? If all you're doing is removing ums and aahs... and frankly, if you're not offering this, that's just not good enough. I'm glad some Audiate features have arrived, but you need to stop the BS and just integrate Audiate into Camtasia fully. Be like Descript.

Hi @Camtasia, are the new Audiate features in Camtasia 2026.3+ free, or are they a trial? I've downloaded Audiate and it seems to be a trial only. I've followed your document... doesn't seem to work, Audiate thinks it is in trial mode. Is this normal?

@jessitron Hi, That is incredibly frustrating. We can confirm there was an outage with our 3rd party licensing server but it is back online now. We will investigate ways to handle future outages better.

TFW you're finally ready to record this important, time-pressure video And Camtasia won't open And you spend an hour reinstalling and fighting it and waiting for it to beachball It was probably the license server. @TechSmith that was some really valuable time down the drain

@TriathlonRobH Please reach out to our tech support team, there should be backup files that can be recovered. bit.ly/techsmith-help

@TechSmith today I learned this is a pointless setting. it doesnt work at all. Good bye 2 hours of work.

@TechSmith How is it that Camtasia stability gets worse every year. I honestly do not think I have had smooth session since 2023.

@Funmmiyo @osehfavvy That's frustrating! If you need, please reach out to our tech support team here: support.techsmith.com/hc/en-us/reque…

@osehfavvy I used this app all through the night to record and while editing, it crashed 🙃 I no fit cry 😢

Edited with camtasia as always

@FriedholdMatz Hi Friedhold, if you're still interested, we have information about this topic in this article: support.techsmith.com/hc/en-us/artic…

Today I found the correct encoding for importing SRT files with audio into Techsmith's Camtasia Video: UTF-8-BOM. Copilot including GPT-5 is good, but couldn't give me this tip, and it's not documented by Techsmith.

@vjunior1981 Alright, it might be worth opening a ticket with us then support.techsmith.com/hc/en-us/reque…. If that's not working either, then you can call the support number on techsmith.com/about/contact.

@TechSmith no idea

@TechSmith why I can't login in your site? I'm trying to renew my Snagit license, but every time I try to login (using Snagit or using the sigin button on your site) I got this error:

@TriathlonRobH We appreciate you sending those! If you are able to provide a sample project and steps, that would be awesome though! Sometimes the logs aren't enough pieces to solve the puzzle.

@TechSmith you get all my crash reports

@AstronomyGarage Do you have the ticket number handy? Knowing which song(s) caused problems will help us get this figured out.

@TechSmith Unfortunately it's not just that song, and I've found that replacing the song won't keep them from re-claiming the same video. I've given up and will delete, re-edit, and upload all of the affected videos with zero Camtasia content. Please fix your YouTube ContentID agreements.

@AstronomyGarage What is your ticket number? We'd like to look into this. Hopefully it's just this one song!

@TechSmith I already did that. The claimant keeps hitting my videos for the same song (even after I've used the YouTube "Replace Song" feature). The lesson that I've learned is that it is no longer safe to use any audio content from Camtasia.

@dfinke We encourage you to submit this to the feedback form we linked earlier. The more context you can provide about why the feature would be useful, what format the desired output should be and why, the better we can look into making a solution that will work for everyone.

@TechSmith I think this'd be a good feature. You should snapshot it and put it in your backlog.

Camtasia does 95% of my video editing. The last 5% is always the “why is this missing?” part. Example: no **Export Markers** feature. So I asked Gemini. “No script exists, but here’s how you’d write one.” Now it exists. #PowerShell. Faster than a cup of noodles.

@GenghisConnThr3 That's no fun! Please bring this up with our support team bit.ly/techsmith-help

I LOVE WHEN CAMTASIA DECIDES TO NOT LET ME USE A VIDEO I DOWNLOADED

@AmericaninBKK Thanks for the suggestion! One thing you can do currently is set up the File System output in Snagit to send to a folder of your choosing and then add that to your toolbar. You can do this for multiple folders :)

@TechSmith You guys need a "save to folder" feature in Snagit. Would allow the user to drag and drop the capture to a different folder. Like this:

Say goodbye to pricey software! Camtasia Online lets you create, edit, and share professional videos for FREE! Start recording, choose exciting layouts, and bring your unique style to life! youtu.be/phXaLr7RAbQ