TekSavvy Assistance

@HoserOnTheNFL Good morning, we did change the sports packages, you should have received an email last month advising of the change. Please send us a DM with your account details, so we can get you sorted with a newer package option. -KF

@TekSavvyCSR Did the TV packages change? I suddenly don't have any sports channels?

@deborahwking Hey Deborah, it is possibly connected, we can take a look into it, can you send us a DM with your account details, so we can investigate? -KF

@TekSavvyCSR - the internet appears to be down in my area. Possibly related, but there's a Roger's van doing work on one of the telecom boxes near my home... Can you look into this?

@msautoum We do apologize for the delay. If you still need assistance, please DM us your account information? twitter.com/messages/compo… -LR

@TekSavvyCSR my internet has been out all morning and I’m using my mobile data to work. Please have someone contact me ASAP.

@shannlynch29 X reports you cannot be directly messaged, sorry. -swc

@TekSavvyCSR I’ve installed my wifi modem and it’s flashing green and white

@shannlynch29 Depending on the modem, that sounds like there is no signal on the jack. If there is another jack or cable please try that. If still no success please contact us directly at @TekSavvyCSR (I'll try to direct message if your settings allow) or call us at 877.779.1575. -swc

@McnuggetPeople @Rogers You're very welcome. Glad to hear there is an appointment booked! Please let us know how it goes and if you have any further trouble. - RH

@TekSavvyCSR Appreciate you reaching out. Teksavvy has been amazing through all of this, doing everything you can to send & escalate tickets. It's why I've stuck with you for 20 years cuz your customer service rocks! @Rogers finally accepted a ticket last night & will be out next week to fix

Now @Rogers @RogersHelps just called me over my complaint specifically to tell me they will not fix my service, redirecting me to @TekSavvyCSR who they are ignoring & refusing service requests from. Refused to answer questions, then hung up on me. I want a copy of that recording.

@CountryMusicEmo @TELUSsupport I'm going to send you a direct message. - DR

@TELUSsupport @TekSavvyCSR said they would cancel my account !

@CountryMusicEmo Thanks, be sure to give them your referral code from MySavvy.TekSavvy.com, so you both gain credit benefits. -swc

@TekSavvyCSR @TekSavvyBuzz I told everyone at work about what you guys did and they were floored ! I hope they go with @TekSavvyBuzz @TekSavvyCSR

@CountryMusicEmo @TekSavvyBuzz Sure, not a problem! Can you please reply to my direct message when you have a chance? Thanks! - RH

@TekSavvyCSR @TekSavvyBuzz Yeah that would be great !

@WaagBooks Greetings. Sorry to read of your issues. I tried to DM you but Twitter (or your account) isn't allowing it. Please DM us directly at @TekSavvyCSR and we can look further into this for you. -swc

My internet has been out since Tuesday. I have a plan through @TekSavvyCSR. @Bell was to send a tech today after several delays and cancelations. They canceled again. My job is now threatened- they aren't taking it seriously. A manager (id 3012561) refused to talk to me.

@len_parliament No worries, we are glad to hear it. Sorry for the inconvenience, I hope you have a great day! -KF

@TekSavvyCSR Sorry for the late reply. Internet returned in about an hour.

@TekSavvyCSR Is there an outage in the Ottawa area right now? 10 pm Friday February 13th, 2026? I have no internet.

@CountryMusicEmo @TekSavvyBuzz Is this a recording or live TV you are experiencing this on? As previously posted, the device was rebooted? Please respond to the private thread @TekSavvyCSR so we can assist further (posted this there too) -swc

@TekSavvyBuzz @TekSavvyCSR why am I getting these stupid messages ?

@CountryMusicEmo @TekSavvyBuzz @Olympics Good morning Emo, our apologies for the late reply. If you restart your streaming device that will usually get past this error. -am

Hey @TekSavvyBuzz @TekSavvyCSR why do I keep getting this stupid message in the middle of the Olympic ? @Olympics

@xboxmoonknight @TekSavvy @TekSavvyNetwork We do apologize for the delay in response. I show no reported issues and your modem is online currently. So if you do have issues please send us a DM so we can test again and go from there! -LR

Anyone else offline with @teksavvy this morning? Went offline twice in past 3 days. @TekSavvyNetwork this is thebloglngest in a while with only the DS flashing

@jeromelereuf I am sorry you are having difficulties with your connection. We can investigate this with you. Can you please send us a DM with your account details, so we can take a look? -KF

@TekSavvyCSR has outages almost everyday!!

@jesssetaylor Sorry to hear the internet is not working. If you'd like to follow up by DM, we can look into this. -ck

@TekSavvyCSR internet outage in my area? I cannot for the life of me get my internet to work. I’ve reset everything a dozen times.

@taxfreecanada1 Yes, we can confirm. - JL

@TekSavvyCSR Can you confirm data sovereignty is Canadian only?