TELUS Support

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@ohhfine There is, though your new hardware sort of 'hides' it with its Smart Steering feature. You can download the TELUS My Wi-Fi app (or log in to the modem admin page at 192.168.1.254) and look for 'Smart Devices' or 'IoT Network' and enable it. Let us know if that does the trick!

@TELUSsupport with a new 3Gig fiber setup is there no 2.4g connection for legacy alexa devices?

@thistlesnpaws Hi! Thanks for your message. Could you let us know more information about them? Did they have a badge? Uniform? twitter.com/messages/compo…

. @TELUS @TELUSsupport there are people canvassing door to door in New Tecumseth (Beeton, Alliston, Tottenham) for wifi. They are being rude, pushy, not taking no for an answer, and not leaving, to the point a few have had the cops called on them. Have them stop. It’s ridiculous

@51phyllis We hear you. We're always working on processes to reduce wait times. In the future we recommend sending us a DM here if there's ever anything you need help with and we'll be around to help!

@TELUSsupport No all is good, but my point is you need to do something about wait times and service. On hold for 30 min is nit fast enough. Too wait 3 weeks to see a tech to fix is not good. What can you do to change this?

The absolute irony and insanity of @TELUS @TELUSsupport being a company who sells COMMUNICATION and they have zero humans and endless AI who speak in endless jibberish and circles. Nice work. Close shop. This is ridiculous.

@cqwww You can always DM us here if you need assistance with anything and we'll do our best to help! Appreciate your patience!

@TELUSsupport @mchoogveld Does your IVR system not show you how long people are on hold for? Why would someone need to DM you? Sounds like I need to add Telus to holdforme.online

Hey @TELUS and @TELUSsupport - over 2 hours on hold is a bit much. I’ve been trying to speak with a live person for over 3 months.

@Mocrimz Sorry to hear that! Please don't hesitate to send us a DM here if there's ever anything you'd like to discuss and we'll be here to help!

@TELUSsupport your IVR is one of the worst I’ve seen 🤦

@51phyllis Definitely not the experience we want for our customers. Are you still experiencing any issues with your services now?

@TELUSsupport On Monday I get a call on landline, local guy was looking at tickets that he isn’t to do but saw mine, looked at board saw switch was out and flicked. I had everything ba k.so all my time, te h ti e could have been avoided if they would have listened.

@DanielMac84 That's definitely unusual and not the experience you should be having on the phone Daniel. Kindly send us a DM so that we can inquire further. twitter.com/messages/compo…

@TELUSsupport I have tried calling your support line 8 times and just get hung up on. I ordered the new galaxy buds 4 and you shipped me a wall charger

Having internet connection issues or slow speeds? The first thing you can try is resetting your modem. Here’s how you can reset your equipment and get everything running smoothly. Still having issues? Ask our community: forum.telus.com youtube.com/watch?v=u9SZZZ…

@RamsReef Hi there, you'll need to reach out to their team here for assistance, thanks ! publicmobile.ca/en/

@TELUSsupport public mobile form is lack luster wont let me submit unless I put apartment and additional info in.

@thisSamHugs No, this is not private.

@TELUSsupport Is this a private message? I'm not going to share unless it's private.

@TELUSsupport can you reach out to me please? DM isn't working for me and I'd like to address something important...

@OilerNut NHL Centre Ice games may be subject to blackout restrictions based on your location. If the game is being broadcast on a local or regional channel, it might not be available on Centre Ice. You can check the blackout rules for your area here at telus.com/fr/support/art…

@TELUSsupport NHL Centre Ice is not working for the Oilers game, works for all the other games, just not channel 1104

@leafsweetie Gotcha. If that troubleshooting didn't do the trick, your best bet would perhaps be to get in touch with our Mobility team directly so they can investigate further!

@TELUSsupport Based on previous months of interactions, the tower in my neighborhood is Bell. It resolved months after but never heard back about the resolution. Back again. Already have wifi calling on. Already rebooted device and reset network settings.

@TELUSsupport my texts haven’t been working at home since at least Mar 11. I get texts in batches as soon as I leave my house. This happened a few years ago as well with your service.

@51phyllis By all means feel free to send us a DM if there's ever anything you'd like to discuss!

@TELUSsupport @1MichaelColeman If you contact me I will certainly tell you about my e experience with Telus support this past Friday!

@msmBell19 Hi! We’re truly sorry to hear about your experience. We value your 24 years as a customer and would like to make this right. Please DM us so we can help personally! twitter.com/messages/compo…

@TELUSsupport @TELUS @TELUSBusiness I am disgusted in your communication (or lack there of) as a patron who spent 24 years as a customer. the way I have been treated due to the inability to speak with a human being I am NOT disappointed to be moving to @Rogers Hope others do too

Sorry about that, Luke! Have you visited our coverage map at telus.com/en/mobility/ne… yet? You can enter your location and then click on the 'Report an issue' button which leads to a form that goes straight to our network team. Alternatively, have you tried restarting your device or speaking with our Mobility team about this?

@TELUSsupport I moved to Windsor Ontario and now I have no service. With 5G+ and full bars i am unable to load a 480p video. With a company this big I am shocked to have no coverage here. I signed a 2 year before moving here, so sadly I am stuck suffering till then.

@bijboutique Sorry about that, Diana. It's definitely not the experience we want for our customers. Please feel free to send us a DM if you'd like to discuss this further. We'll be here to help in any way we can!

@TELUS @TELUSsupport still waiting for my apology. Remember when ur tech made a mess in my house? Or when ur customer support was rude? Or when ur customer service guy left a rude voicemail on my phone? Or when ur tier 2 manager said it was good good good I was having a bad day?

@mathewjpotter Our apologies and that's certainly unusual. Please send us a DM so that we can look into this for you. twitter.com/messages/compo…

@TELUSsupport I wa polite and professional through all of this but obviously it tests my patience

hey @TELUSsupport I got 5 transfers + 1 hr, just wanting to cancel our business account. whats the direct number to do so ? or email as like most #canadians I don't have the time to wait cause were busy working