TELUS Support

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@Sam_WineTeacher While we can't make any promises, we'd like the chance to try to win you back! Feel free to send us a DM so that we can securely verify your account info and look into this for you.

@TELUSsupport LOL! Only if you are willing to pay us for all the time we spent on the phone listening to ’your call is very important to us’ and that other classic hit, ‘We are experiencing higher than normal call volumes’. And of continuing to be billed after we had cancelled. Deal?

@JayJanower @Rogers 100%. Sadly, the same or worse with @TELUS

@Sam_WineTeacher Our apologies for the negative experience and sorry to hear you cancelled services with us. If there's a chance we could win you back, please don't hesitate to reach out.

@TELUSsupport No, thank you. We still have Telus for our phones but finally dumped them after a couple of months of extremely frustrating lack of service and support (HOURS) on the phone trying to rectify several price increases and later, cancelling services yet still being billed!!

@wordOnTheTweet9 We take public safety and emergency support very seriously, and are sorry for the distress this caused Shannon. We want to look into the connection and support issues, please send us a DM so that we can secure your account info and investigate further.

@TELUS Your lack of service put ALOT of people in danger! Info & the app that notifies people to evacuate weren’t accessible, people couldn’t get online with or without wifi and agents were telling people to just restart their phones 🤦‍♀️😡@Rogers customers didn’t have this issue!

@reptoid27 2/2 Check out more about our ongoing dedication to inclusive service on our TELUS Accessibility page at telus.com/en/about/acces…

@TELUS Will you treat me and other disabled people better than @Rogers Shaw treats me? (See all posted details on this platform and others - also if you can, note the CCTS details if and when that goes public, if it does - or I can send you a copy by mail).

Shaw @Rogers is so abusive towards DISSABLED people that they actively attack them for NOT being placed on hold for an HOUR just to say "Yes, Saturday is fine" when the CCTS demands they fix my internet! They have NO call back number and are not effective at emails! CEO Alex!

@reptoid27 1/2 At TELUS, inclusivity is at the heart of everything we do. We are deeply committed to providing accessible products, specialized services, and a supportive environment tailored to meet the diverse needs of all our customers.

@MMckinneyPhoto Hey there! We completely understand why you feel this way. Communication is incredibly important, and you should have been kept informed about any delays. Can you please send us a PM so we can look into what happened and help turn this experience around. x.com/messages/compo…

@TELUSsupport I was offered more service than I needed, the optik plan was presented as 17 theme packs amd then it was 6, I had 8 before. I was told I'd get a premium streaming add amd then told no, I already had crave Very disappointed overall

@jumpyGlenys Our numbers are listed under the phone tab at telus.com/en/support/con… Feel free to reach out to us here as well if you need any help with your TELUS services.

@TELUSsupport Lots of digging but finally found a phone number to talk to a human Why can’t you just have it listed ?

@TELUS @TELUSsupport Your web site stinks big time Hard to navigate Just want to talk to a human Why is that so difficult #dissatisfiedcustomer #frustrated

@bhavykhaneja If the service was cancelled, you should definitely not be charged. Please send us a DM so that we can securely verify your account details and take a look.

@TELUS The service was canceled 3 months ago and i got charged with $6.78 and got no refund of $15.68 the account have no number this is ridiculous.

@TELUS @TELUSsupport @TELUSsupport @TELUS I'm disappointed. I was charged for services that I believe were misrepresented. I've tried resolving this through customer service without success. I'd like someone from TELUS to review my case and provide a fair resolution.

Copper theft is a serious issue that impacts communities everywhere. If you see something, say something and contact your local authorities. forum.telus.com/kb/neighbourho…

@MattDeYoun51639 Thanks for the details, can you follow us so that we can DM ? We'll need more information on your account in order to escalate this situation, thanks. x.com/messages/compo…

@TELUSsupport Currently, yes Internet is running. I was not here when the client got their internet installed. But still. Black electrical tape holding the fiber to the wall. The fiber not run through the strain relief that is integrated in to the mount. This is going to have problems.

@TELUSsupport Is this what is considered a proper installation, let alone a good install? Brand new home, no excuses.

@Nortina123 Hey! Great call checking the app directly instead of clicking any links that definitely sounds like a scam. If you want us to double-check your account just to be safe, shoot us a PM and we'll take a look. x.com/messages/compo…

@TELUSsupport I just got an email to update my credit card on file “as it is expiring”. Did not click on links in email but went to my app. Credit card expiry date is accurate on not expiring. Someone scamming but looks legit.

There's been a rise in nuisance and spam calls lately, but we've got your back. Check out our awesome (and free!) feature Call Control, which should stop these calls from getting through to your phone. telus.com/support/articl…

@saeedonweb Hey Saeed! Completely get the frustration getting stuck in a loop with a chatbot when you just need to report an issue is a massive pain. We're right here to help. Shoot us a PM with your details and we'll get those dropped calls looked into for you right away! x.com/messages/compo…

@TELUSsupport The AI assist in My Telus is the worst possible customer service experience I have EVER had in my life. I wanted to report calls dropping and breaking but the chatbot is useless. I am forced to get on this platform to try to get any support.

@Jess_Ik_a If you'd like, you can go to our coverage map at telus.com/en/mobility/ne… and after entering your location, click on the green 'Report an issue' button. That leads to a form that you can fill out which goes straight to our network team for investigation.

@kimbabcock Hey! We can certainly take a closer look at this cancellation with you. Kindly send us a PM so we can gather more account details. x.com/messages/compo…

.@TELUS @TELUSsupport I have moved from Canada to the UK and Telus is refusing to cancel my account. Shocking!!!!! Asking for a driver's license that I used in the 90s that no longer exists.

@VanHorneCVH We'd be happy to help! Can you tell us a bit about what you require assistance with?

@TELUSsupport Why is it nearly impossible to speak to a customer service person in Canada?

@TELUSsupport With a few exceptions the service from support agents is absolutely horrendous. Getting an agent who can communicate clearly is a problem, it's not all of the agents you contract but the majority it seems.

@kingkuley Someone else from our team did, sorry about that.

@TELUSsupport You responded indms 3 hours ago

Here’s the handy work @TELUSsupport does. Idiots .