TELUS Support

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@googlaphobic That's definitely not how you're Internet connectivity should be like. You mentioned calling regarding the issue, were you able to connect to an agent and find a resolution to the problem?

@TELUSsupport Why does the internet you provide go down every day?... we've called, we deal with the artificial idiot you think is good customer service. Then we put up with you trying to upsell us. Why do we want to pay more for a service that you provide only half the time.

@MedHatCrew1 Our apologies for the disruption, are you still experiencing issues with your TELUS services?

@TELUSsupport @TELUS any idea when service is going to be restored to those of us not having internet in Medicine Hat? It’s been down all day. Even an acknowledgement that you know there is a problem would be nice

@muffins135 We're happy you were able to save the cost of a technician install Michele. We also have offers and promos available to you by logging into your online account or the My TELUS app.

@TELUSsupport You mis-understood my point. I did the job so I should get some compensation. I was aware of the $200 fee to have a tech come out and do it.

@TELUSsupport Telus should really be giving customers a credit on their bill as the customer had to install the new digital boxes. That was a service that a technician used to do. Plus, I now have to get these boxes to Canada Post. $50 credit would be great. Thanks.

@engalicorn Hey Colin, lets have a closer look together at this issue. Kindly send us a DM with more details. Thanks! twitter.com/messages/compo…

After spending 90 minutes on the phone with @TELUSsupport says their tools can't add US Easy Roam and it was in Terms and conditions But no where on the Intl Easy roam add-on page does it state that the US isn't covered. But does state all three towns in the US it doesn't cover

Huge Fail #Telus @TELUS @TELUSsupport International Easy Pass doesn't work in the United States. If my wife flew to Peru or Afghanistan she would be covered. She flys to Seattle and incurs $100 dollars in overages minutes after stepping off the plane.

@CitizenOAlberta That is certainly not in line with our values and we take claims of this nature very seriously. Kindly send us a DM so that we can inquire further.

Hey @TELUSsupport when did you decide that abusing and taking advantage of seniors is a Canadian business practice. Next election I want to vote for whoever will fine these companies into the stone ages. #telus #telusabuse #finetelus #crtc #cdnpoli

@smitty_mark Hi Mark! That's frustrating when speeds aren't matching what you're paying for. Can you send us a PM so we can look into this? twitter.com/messages/compo…

Hey, @TELUSsupport ... why am I paying for your 'PureFibre 250' speeds but getting nowhere close to it when I run speed tests less than 10' from the modem?? Seems like I'm being either overcharged or under-provided based on the tests I've run....??

These days, it's more important than ever to use PINs and passwords to keep your devices safe. Here are a few tips from our #TELUSWise team to help you stay safe online. Check it out! youtube.com/watch?v=9GbzxX…

@itootill Hi Ian! We hear your frustration with those calls, and we're sorry you didn't get the help you needed. Send us a PM with what you're trying to get sorted and we'll make sure you get a clear answer. twitter.com/messages/compo…

@TELUSsupport how can I get a legitimate intelligent answer from support where it doesn’t sound like there is an Indian wedding going on in the background? 2 calls, 2 hangups, 2 different answers from people who only seem half there. Wow.

@MikeAHam Hello Mike, is this price including the cost of a phone ? Follow us so that we can DM and we'll look into this with you, thanks ! twitter.com/messages/compo…

@TruthFringe @MelissaLMRogers @TELUSsupport @koodo I pay 102 for 2 lines 60GB with Koodo wth?

I was chatting with my friend in Florida, they pay $25 a month for their unlimited cellphone plan. WHAT I’m paying over $100 a month with @TELUSsupport in Canada 🤯 Canadians are getting screwed big time

@MelissaLMRogers Hey, Melissa! We can always take a look at your plan details to make sure you're on the one that best suits your needs for the best price available. Feel free to send us a DM and we'll be here!

@LilPork07 @TELUSsupport Yep it’s true. I was shocked

@NWClerk567 Hi! We are sorry to hear it is frustrating. Can you kindly provide us with the numbers that have been calling you? Thank you! twitter.com/messages/compo…

@telus what do I have to do to get your sales and promotions team from calling me repeatedly every single day! They have crossed the line into outright harassment. I am NOT interested in your fiber services!

@stonyplaingrump I'm glad you were able to get in touch with the tech. Please update us if there is any issue with the appointment! twitter.com/messages/compo…

@TELUSsupport He phone me again roughly 2 hours after he called me at 9. He was quite pushy. Said I could hookup myself. That might be true but I don't need the aggrivation. I told him I expect him there at the scheduled time. Do you want the address I'm moving to so you can look up the appt?

@TELUSsupport Installer has a 3 to 5 appointment today may 22. Phones me at 9 asking if he can come earlier. I'm out of town returning before the appointment time. He wanted to leave the equipment outside my suite and have me setup. What kind of customer service is this?

We’re sorry to hear you’re experiencing issues after upgrading. Can you tell us a bit more about what's happening with your connectivity? Signal strength can sometimes be affected by the layout of your home or other electronic devices and may require boosters such as the one you mentioned.

@Tys35 @TELUSsupport We just upgraded ours and i feel like we are having more issues than before. The fact i need a booster for my digital cable box that’s pure shit, when my modem is above it 15 feet away on another floor

This is ridiculous. @TELUSsupport I pay for 1gb internet speed. Blatant false advertising.

@itsmeNoahD Hi Noah, we're sorry to hear about your experience and understand how frustrating this must be. This is definitely not the experience we want for our customers. Please send us a DM so we can look into this for you.

@Mis_Nim @TELUS @TELUSsupport They SENT ME TO COLLECTIONS FOR THE SAME THINGGGGG literally no letters, nothing. Just an email from a collections agency months later

I just received a bill from @TELUS @TELUSsupport with a LATE FEE I was assured my account was CLOSED after the fraud committed against me and that any bills were NULL AND VOID FUCK YOU TELUS

@Jim1234567x As the page says at the top, all support is online.

@TELUSsupport This page is not helpful at all. You dont want people to get a phone number. Just provide a phone number. A support number should be easily displayed at the top of the website. You just want to confuse customers. This is not good business practice @ConsumersCanada @ONconsumer

@TELUSsupport do you not want new customers… it’s so hard to find an agent to talk to over the phone. There is no phone Numbers at all to contact public mobile

@darkmoodie That's definitely not how it should work, what were you advised by the tech support team?

@TELUSsupport Your On Demand does not work. For something I was using every day, now it just shows the first 51 seconds of every, single show. Yes, I called support - no help. It’s my mom and neighbour as well. Will be with Roger’s in 2 wks even with you calling me to stay

@muffins135 2/2 hand guide at forum.telus.com/kb/home/return… as well.

@TELUSsupport Where do I return my old digital boxes? I received the new digital boxes May 21;25. When I ordered the new boxes the rep said to take them to Canada Post but there was no return shipping label provided and I did not receive one by email.