Tesco Mobile

@Smooth2111 Hi there, thanks for reaching out. I'm sorry to hear this. Please send over a DM with more information. I'd like to help. - Becca twitter.com/messages/compo…

@tescomobile can u help me I can't get through to you top up my mobile I tried 4455 but no network

@PTMFC1568 Hi there. I've replied to your DM - Harry

@tescomobile Is anyone manning this account and your DMs?

@Greevybhoy Hi there, thanks for reaching out. I'm sorry to hear you're seeing signal issues. With our status checker below, you can subscribe for updates on this resolution. I apologise for any inconvenience caused. bit.ly/tmStatus - Becca

@tescomobile any chance getting the faulty mast fixed in Ayrshire anytime soon. It’s affecting loads of people on Tesco mobile or O2😡

@Timelord81r Hey Rob. Thanks for reaching out. You can use your UK allowances when roaming in the EU at no extra cost. More info here: bit.ly/TMHomeFromHome - Harry

@tescomobile can we use your phone abroad in Europe without any issues?

@db133 Hi there. Sorry to hear this. What happens when you try to top up? Have you been able to get this sorted now? Please DM us more info - Harry twitter.com/messages/compo…

@tescomobile tesco mobile ; 13.37 to 15.30 ; HOURS on the phone to tesco mobile and finaly they admit the have top up problems on their non smart phones that they sell to customers in store

@caldicotbirder Sorry to hear this, you can use this link to keep up to date with the fix 😊 - Becca

@tescomobile Yes - maintenance in area until tomorrow

@tescomobile Are your systems down at the moment? I am unable to make any calls. Rings out by receiver unable to hear! Thanks

@caldicotbirder Hi Bryn, thanks for getting in touch. I'm sorry to hear this. Using our status checker below, are there any known issues in your area? Please let us know. bit.ly/tmStatus - Becca

@tescomobile I'm in South Wales UK

@io_scores Unfortunately, we don't have an update from our side. Using the link in our thread, you'll be able to subscribe for SMS updates on the resolution. I apologise for any inconvenience caused. - Becca

@tescomobile There is an issue. It has been well over a week now. Can you please provide me with a timescale as to when this mast is getting fixed?

@tescomobile The mast must be down in Polegate. No 5G or even 4G for days. Can you advise exactly when my service will return please?

@ElaviaDenis Hey Denis. Sorry to hear this. Could you send over a DM with the mobile number in question please? I'll look into it for you from there - Harry twitter.com/messages/compo…

@tescomobile I bought a PAYG SIM and ported over my number. The number is live but says balance is 0 so I’ve added another £10 and it still says balance is 0 ? Not sure what’s wrong 🤷‍♂️

@PSivyer67284 Hey Paul, that's strange? Are your calls and texts working okay? Can you pop your postcode in here: bit.ly/tmStatus does it show any faults in your area? - Sean

@tescomobile is there a problem at Tesco mobile as I got 4 bars and showing 5G but I got no internet

@MikeEvstog Ah, I understand. I'm sorry for the issues caused by this, but I'm glad it's worked for you now. Please let us know if we can help with anything else - Harry

@tescomobile This is for my mum who's 88, she has a very basic Doro phone so can't use app. I previously tried 282 and it failed to send but I tried again and it worked

@tescomobile how do you find out your balance on a Tesco mobile pay as you go phone? None of the information I found online is correct.

@danpowelldjp Hi Dan, thanks for getting in touch. I can certainly take a look into this for you. Can you drop me a DM with the mobile number please? - Chris twitter.com/messages/compo…

@tescomobile when do the 2,000 free Clubcard points that was part of my new customer offer get added to my account?

@TeesOldBoy Hi there, thanks for getting in touch. I'm sorry to hear about your experience. Please send over a DM with your order number, I'd like to look into this for you. - Becca twitter.com/messages/compo…

@tescomobile you like to explain why a contract has been cancelled, device has been received but yet you are still holding on for some reason to the £46.99 initial payment and yes today is the 5th working day for that refund. I will be pursuing letter of deadlock today.

@Simon_Hawley Hi Simon, I'm sorry to hear you're seeing issues with your service. Using our Status Checker below, are there any known issues in your area? Let me know :) bit.ly/tmStatus - Becca

@tescomobile Is there an network issue in the S62 area? There has been no or little service in the area for the past week now? Thanks

@Aaronrutter9 Hey Aaron, I'm glad to hear you're enjoying your new bundle. Please let us know if you have any questions 😊- Becca

new phone arrived and with a state of the art free ipad. not a bad week after all, @tescomobile your custom has been nothing but very brilliant!

@nookiehider Please send over a DM with your postcode. - Becca twitter.com/messages/compo…

@tescomobile No my wife is on same network shes is ok

@tescomobile been having problems with reception its got zero bars been bad all week

@Smamfa75 Hi Sam, thanks for getting in touch. I'm sorry to hear this. Please send over a DM with more information on your experience. I'd like to help. - Becca twitter.com/messages/compo…

So after being told by @tescomobile that @SamsungMobile Flip 6 has a known fault and should offer to repair for free, @SamsungHelpUK want to change £340 for a repair...

@mydogisafreak Hi Grace, I'm sorry to hear you're seeing issues with your account. Please send over a DM with your mobile number and the issue at hand. I'd like to help. - Becca twitter.com/messages/compo…

@tescomobile I'm having trouble topping up my 'bundle' Can someone help me please