Tesco Mobile

@sylvia_luisa Hey Sylvia. Sorry to hear this. Are calls from other networks working correctly? Are texts working correctly? Please send over a DM with some more info so we can help - Harry x.com/messages/compo…

@tescomobile Hi, help please! My mum recently moved from Vodafone to Tesco Mobile and there seems to be a stuck port type issue. Numbers from Vodafone can’t call her. She can phone them but incoming calls are blocked. Can you help?

I can understand how frustrating it must be. Please note, your post contains potentially sensitive information. We do usually recommend deleting anything containing full postcodes. We're unaware of any faults there at the moment. Please DM us with more info on the issues you're seeing - Harry

@tescomobile DO NOT get a tesco phone contract IF u live in Bournemouth BH4 area as signal non existent. Don't say it's good Tesco as it's NOT and never has been.

@JanFitzgibbons Hey Jan. Sorry to hear this. We're unaware of any widespread issues. What are you trying to speak with us about? Could you send over a DM with more info please? - Harry x.com/messages/compo…

@tescomobile got cut off earlier now can't get through on phone. Is there a problem?

@shannon_breezy When you top up you subscribe straight away so then your top up is not used. If your phone is connected to the network and you are using data you will be charged - Zoie

@tescomobile Wouldn’t think so I normally always buy the top up then add a bundle but somehow the £10 has been used within an hour before I can even add a bundle

@tescomobile what a scam charging people £10 for a top up then using that money within an hour for “data” before they can activate a bundle! 😠

@_T_jpeg_ I am sorry, I know it is frustrating. So I can have more info on this can you please pop me over a DM - Zoie

@tescomobile No, apparently it’ll take 3 working days to send one via post after the 72 hour period is up from changing my address - my previous contract is up on Tuesday 🫠

@tescomobile customer service is so bad - my new phone arrived without the eSIM activation and now I have to jump through so many hoops to get my code

@dp_android No worries, if you need anything else please pop back - Zoie

@tescomobile I don't believe you'll look into problem but I've left me details so we will see.

Really patchy internet access even when I'm not moving! Support people are of no help whatsoever. @tescomobile

@Mistyff999 Hi there, we're sorry to hear this. Kindly send us a private message so we can assist in bringing this up with the Relvent team.

@tescomobile I've received a letter thanking me for choosing Tesco mobile when I haven't. I have called your number and it sounded like it was a scammy call centre and then person I was speaking to stopped talking. It appears someone has ordered something using my details

@souldiva1977 Hi Paula, I am so sorry to hear this. Please pop me over a DM with what has happened so I can best help - Zoie

@tescomobile how you have treated my dad is diabolical and disgusting

@Cerwen80 Hi Cerwen 👋 I am sorry to hear that you have not had any updates on your order. Please pop me a DM with your order number and I can take a look into this for you 😊- Zoie

@tescomobile hello, is something wrong with your systems. My order on Saturday was supposed to arrive yesterday but there have been no updates. Also your in app messenger says nobody is available.

@xxbarnesxx Hi Jade, I am sorry to hear you are having issues with your mobile data. Is there an area issue, you can check this here 👉bit.ly/tmStatus - Zoie

@tescomobile utter worst for internet connection why bother paying all that money for contracts when we can hardly get internet going to the next street

@gcowdall85 Hi George. I'm really sorry to hear you're experiencing issues with your services and I'd like to help. Can you please send over a private message with your number and postcode so I can support and advise from there - Emily

)@tescomobile your service is completely shocking been having connection issues since April and still no resolution what an absolute joke

@AileenMurphy100 We do not have a direct email for you to reach out to I'm afraid, please send over a private message so we can help with your complaint - Emily

@tescomobile Where can I email a complaint. Any email address you have

@tescomobile this is really helpful advice from your app… contact you on this Twitter page There is no message facility and the page hasn’t been updated since 2024. I just want an email for customer services ?!? You’re a communication company just don’t try and contact us!

@AileenMurphy100 We do not have a direct email for customer queries - Zoie

@tescomobile I just want an email address for customer services.

@glenwibix Please remove your mobile number from your public reply as this is sensitive information. In order for me to assist I'd need you to send over a private message - Emily

@tescomobile Yes 07754787917