Tesco Mobile

@custardwarrior Hi Aaron, I'm sorry to hear you are having issues with your service. Have you checked our status checker here > bit.ly/tmStatus to see if there are any issues in your area? - Becca

Anyone else's mobile internet running low or is it just @tescomobile ?

@RebeccaLaura Hi Rebecca, thanks for getting in touch. I'm sorry to hear this. Please send over a DM with your mobile number. I'd like to look into his for you. - Becca twitter.com/messages/compo…

@tescomobile hey it seems like the network is not recognizing numbers in my phone when they call and is splitting off the first 3 digits of the phone number and saying it is a foreign caller when it isn't. Why is this happening?

@jacquibeal Hey Jacqui. Thanks for reaching out. This can depend on the promotion. What promotion are you referring to? Could you send over a DM with some more details please? - Harry twitter.com/messages/compo…

@tescomobile please advise how long bonus clubcard points take to be received following phone purchase/upgrade

@learningrapid Hey Howie. Sorry to hear this. Could you send over a DM with the mobile number in question please? I'd like to help - Harry twitter.com/messages/compo…

@tescomobile 1/2 my sim is locked and apparently I need my punk. I’m trying to login via the app it won’t let me. M it sends me a code to my mobile🥴. I then ask to send to my email. It doesn’t arrive. I try to log into the website and I get stuck in this endless select the image

@G_Old_M Hi there. After checking the postcode provided I can see there is a mast not working as it should, I'm sorry for any inconvenience caused. For further updates on the matter, please use this link: bit.ly/tmStatus - Emily

@tescomobile I’ve just spent the first whole day in Evesham worcershire since buying the Tesco mobile contract - and all day no signal couldn’t listen to my podcast ,the radio nothing postcode WR10

@MarieHobson I'm unable to do this I'm afraid Marie, I'll put the link below this reply. If you still cannot send a private message over X, please send one over on Facebook - Emily twitter.com/messages/compo…

@tescomobile Are you able to follow me? As the link doesn't work and I think this might be why

ad @tescomobile #TescoMobile #RoamingKeating #SuperHelpfulNetwork

@MarieHobson Please use the link provided below my previous reply - Emily

@tescomobile Hi Emily, how do I send a private message?

@MarieHobson Hi Marie. I am really sorry to hear about the issues you are having, can you please send over a private message with your number? I'd like to help - Emily twitter.com/messages/compo…

@ronanofficial @tescomobile Tesco Mobile’s ‘super helpful network’ is clearly helping me live off-grid 🙏📵 6 SIMs, store visits, chats… still no signal since Feb 28. Shame my disabled sister’s carers don’t accept smoke signals—any chance of actual help?

@PaulaJo84117626 There's a button on my previous response and on this one. There's also an option at the top of our profile - Harry twitter.com/messages/compo…

@tescomobile @tesconews I don't know how to send a private message

@tescomobile To Tesco mobile just to let you know this letter will be on its way to you today, I have posted it here so you cannot say you didn't receive it. I look forward to your quick response and explanation!

@celycely234 Hi Cely. I am really sorry to hear about the issue you're experiencing with your device, can you please send over a private message so I can advise and support you from there - Emily twitter.com/messages/compo…

@tescomobile contract IPhone 16 Pro Max failed after 13 months. Istore expert says in writing ‘powering on with blank screen’. Screen malfunctioning. Under Consumer Rights Act 2015 this is unsatisfactory quality. Please advise who I contact to claim refund

@cyclist13 As you have not been able to resolve the issue at hand by visiting store, please send over another private message with your mobile number so I can advise from there - Emily

@tescomobile I did and told to go to a store and it was closed , not much help was Harry, left him a long DM, and still cant reset password, as it doesnt accept by place of birth even though ive not told you that facet of information.

@tescomobile yet again cant top up,had to re download app,done,20 mins on phone to call centre to reset password,very helpful and freindly, then as soon as i put in card number and details phone swiches off tried 3 times, and cant top up by card over phone. #abysmall

@cyclist13 I'm sorry for your customer journey Paul, if I can help with anything further please send over a private message - Emily twitter.com/messages/compo…

@tescomobile Hi Harry drove to a mobile store today,as i was in the area,and it was closed for lunch,suppose staff have to eat, topped up with a voucher,had 3 emails saying my account is blocked and a few notifications and left a trust pilot review not good.

@GrumpyOldNed Hi there. Thank you for reaching out, our eSIM's are sent out in the post to your registered UK home address. I'll ensure your comments are fed back internally - Emily

@tescomobile Now called up as I need to swap a physical sim to esim and just been told you have to post it? Could the esim not be emailed? What a waste of paper and time.

@Colinwa_chudi I've replied to your DM - Harry

@tescomobile greetings writing in regards to order that some agent made on my behalf and turn around and take the other, which I reported to fraud department and have not gotten any response from fraud team, really want to know my stand, looking forward to hearing from you.

@DaveML01 You're welcome 👍 I hope the issue is resolved soon - Emily

@tescomobile Thank you and I've just checked... Looks like a nearby mask isn't working as it should

@tescomobile having problems with getting a decent internet signal on my mobile.

@Colly_wobbles Hi Colette. I have replied over our private conversation, please continue the conversation there - Emily

@tescomobile You're set up to pay for the online top-up service using your registered card, managed by Mi-Pay Ltd. Mi-Pay has collected the payment from your card. !! Is this a FRAUDULENT site or supported by tesco mobile???

I am fcukin furious with @tescomobile I put £10 on mobile 1st March, haven't made a phone call, or text or used internet and credit has evaporated. Noo credit today. No explanation from Tesco/Twitter or cust svs. I will now leave/find another provider and never shop in tesco agai

@PADDYHOWARD Please use the link below this reply to send over a private message - Emily twitter.com/messages/compo…

@tescomobile It will not allow a direct message to you ?

@tescomobile you really need to send your staff to the same training as EE. Been trying to deal with you guys from Thursday regarding my mums death and had nothing but problems. At a time I’m grieving and need help not more problems.

@amyb82fluffy Hi Amy. I have replied to your private message, please continue the conversation there - Emily

@tescomobile please can someone help!!! Waiting for you to unlock s phone since 2nd Feb! Promised time and time again!!!