Samsung Help UK

@iamonabeach We're not aware of any bugs and we don't have an email address we can provide, but our Support Teams (including our TV & AV Team) can be reached here: samsung.com/uk/support/con… We hope this helps. ^PM

@SamsungHelpUK I don't do DMs on here, so can you provide a support email address I can raise this issue to...or you could just say it's a bug we're aware of and are working on a fix.

@SamsungHelpUK why, currently every day, is my Samsung TV asking me to "improve my experience and protect my privacy"? Surely if I Accept or Configure I shouldn't be asked again when I next turn on my TV?

@iamonabeach We'd be happy to look into this with you, as we appreciate you'd like to get clarity on why the disclaimer is appearing. Again, we only have limited character space on public messages. Please DM us at your earliest convenience. ^PM twitter.com/messages/compo…

@SamsungHelpUK @SamsungHelpUK any news on why, for about the last week, this screen is presented every time I launch Samsung TV Plus?

@iamonabeach We're restricted by character count on comments. That's why, requesting you to send us a DM with the model number of your TV. You can find this on a sticker on the back of the TV, or by selecting Menu > Settings > Support > About this TV. ^BM twitter.com/messages/compo…

@SamsungHelpUK No. You have all the necessary information in my initial message to enable you to respond.

@iamonabeach Can you drop us a DM regarding your query please? ^BM twitter.com/messages/compo…

@SamsungHelpUK @SamsungHelpUK can you respond please.

@Val2710 Hi there, Val. We're on hand to help with your Watch6! Please drop us a DM, so that we can support you further. ^CL twitter.com/messages/compo…

@SamsungHelpUK Hi, I’ve just installed the latest update, UI 8.0, on my Galaxy 6 watch and now it’s not working. I’ve seen this is something affecting many other users and have attempted a couple of the online fixes but nothing works. The battery is now draining very quickly.

@andy_locker1 We're sorry to hear you are having issues with your Tab A9+ not powering on or charging, Andy. Please drop us a DM so that we can offer some suggestions to help. ^JH twitter.com/messages/compo…

@SamsungHelpUK I bought a Samsung Galaxy A9+ tablet in December 2024. It recently stopped working and won't switch on. When trying to charge it there is no light showing next to the charging cable and I've tried several cables. I expected it to last longer than 14 months

@SommePhantom Hi Tom. Congratulations on your new Galaxy S26 Ultra! Please see the following link for the manual: downloadcenter.samsung.com/content/UM/202… Please let us know if you have any questions. ^RL

@SamsungHelpUK Hello - I have purchased a new Galaxy S26 Ultra (John Lewis Kingston 12/3/26) & I am going round & round in circles trying to find a proper manual for it which is downloadable / printable. Can you please give me an appropriate link ?

@Khrissy6unnell We are glad to hear this. You knpw where we are if you require further assistance. ^CM

@SamsungHelpUK >...reason why i want 2 call her out on it is because the phone wasnt restarting @ the times selected in the auto restart. It was just doing it at any time. Anyways ill keep an eye on it. Thanks again. Take care, all the best. Gunnell family 😊😊😊

Dear @SamsungMobile @Samsung @SamsungHelpUK we R a full Samsung Galaxy family but ever since the latest update my mams A14 keeps shutting down & restarting. Google says a number of people with A14s R having serious problems since update. Will there be an update 2 fix the problem?

@surreycommuter Hi Nina. Drop us a PM, and we'll be happy to assist. ^AA

@SamsungHelpUK hiya, is the Paypal discount only valid if you chose to pay in installments? The info pops up when I click pay in full and isn't very clear. Thanks!

@Deano2087 We would suggest that you reach out to our colleagues in the Online Shop Team who will be able to support you further with this issue and potentially issue a new code. They can be contacted on 0333 000 0333, and are open from 8am to 8pm Mon to Fri and 9am - 6pm Sat to Sun. ^CL

@SamsungUK Unless you can help from @SamsungHelpUK ? as i can send screenshots here

@SamsungUK You emailed me a code today, but it's not working? Says it's invalid, but as far as I can see, I meet the criteria...

@ba55bar Please drop us a DM, so we can look into this for you, Marc. ^SH

@SamsungHelpUK Nope, there's no option for 25/50 fps.

@SamsungHelpUK how do I set the video camera to record at either 25 or 50 fps on an S26?

@Im_Sarah_Hello We're sorry to hear you are having issues setting up your S26, Sarah. Please drop us a DM so that we can help with this. ^JH twitter.com/messages/compo…

@SamsungHelpUK help! Just got a new Samsung galaxy s26 yesterday, and can't for the life of me work it out. Read up on using Bixby vision to find images, but phone doesn't show the eyeglasS logo. And nothing found if searching for "Bixby vision". It has Bixby (regular)

@Bob_Moss1 Hi Bobbie. Of course, we can help. Please send us a DM with your TV details, explaining your issue. We'll take it from there. ^BM twitter.com/messages/compo…

@SamsungHelpUK Hi Samsung I have to book a repair for my Samsung TV I have what I think is the correct s/n and the model number but when entering these for the appointment both say they are wrong (try using 0instead of O)…which I have done lots of times Can you help with both

@Surgeonsanj We're sorry to hear your TV has stopped functioning, Sanjay. Please drop us a DM, and we can look into this matter together. ^HS

@SamsungHelpUK My Samsung S90 77 in television which is less than one year old has suffered a power board failure. Am I correct that this is a VERY well known issue with this 24/25 set. Shouldn’t all owners be honoured a 5 year warranty?

@josebar45124555 We are sorry that you haven't been contacted yet, Jose. Where are you based? ^AY

@SamsungHelpUK I was promised a response within 24 hours by DJ at Technical Support. Since then I have had nothing but chats hanging up, departments claiming that it is not their responsibility - therefore I sent the following directly to Sang Ho JO

@RobRavenscroft We're sorry to hear this, Rob. Please drop us a DM and we'll be more than happy to help. ^NR

@SamsungHelpUK will never buy a Samsung phone again! The after sales service is shocking! I was told by a Samsung technician to avoid folding phones as they have a hinge problem! But they are still selling them!

@travis542372663 @travis542372663 We're sorry to hear about your tablet, Travis. Can you please drop us a DM, so we can discuss this further? ^WS

@KevlarHorse Ah, we see. Thanks for keeping us updated. ^PM

@SamsungHelpUK Already sent an email to your CEO

@SamsungHelpUK Your Chat is disabled & you require us to phone you ..... but how would we do that if we are locked out of our Samsung mobile phone by the requirement we log in?

@KevlarHorse We're here and happy to help, but we only have limited character space in public messages. Please DM us at your earliest convenience, so that we can delve into this matter with you (and this will ensure you can get your phone up and running). ^PM twitter.com/messages/compo…

@SamsungHelpUK That doesnt help in any way. What is your flow chart for Samsung account holders with a new phone but out of date contact details? If my old phone is dead how can I call you ? My new phone does not default to a home screen because it wont log in as a Samsung account holder.