Texas Gas Service

We wish everyone a safe Fourth of July filled with fun and celebration!

Our customer contact center and Builders Hub will be closed on Friday, July 3, in observance of Independence Day. Our emergency line remains staffed 24/7. If you have a natural gas emergency, leave the area and call 911, then contact us at 800-959-5325.

@genevazurra that you will pay at that time, or you could have someone that is here in the country make your payment for you. 2/2

@genevazurra Hi Genevazurra - We'd like to look into this for you. Could you send us your address or account number? For security reasons, our website cannot be accessed from outside the United States. If you can let us know when you will be back in the U.S., we can note your account 1/2

@TexasGasService your website refuses to load and my phone says it cannot support the app. I need to pay my bill and i'm abroad... Can you guys send me a payment link or something

@bernardoc71 Hi bernardoc71, We'd like to look into your concern. Please provide the account number or address and a phone number where you can be reached.

@TexasGasService Your customer service is horrible. And there is nothing I can do about it because there is no other Gas Company in my area. You have a monopoly and you have zero incentive to respect your customers.

@TexasGasService your monopoly in Austin sadly allows you to not care about your customers. You do not have customer service agents. The ugly part is you know this and you do nothing about it. Yelps gives you a 1.3 rating out of five from 121 customers.

We’re honored to be recognized by the Rio Grande Valley Better Business Bureau with a prestigious award celebrating 40 years as a Charter Accredited Business. Thank you for your continued support and trust. #TexasGasService #BBB

ONE Gas, our parent company, was named among the nation's safest natural gas companies by the American Gas Association for the 9th consecutive year! Thank you to all our co-workers for their hard work and dedication to safety, our first Core Value. oneg.as/3RsifBt

As communities grow and industries evolve, we’re proud to support economic development by delivering reliable natural gas for a bigger and better Texas. #EconDevWeek Learn more: oneg.as/4d4cW2B

Want a chance to win an $811 gift card? Take the Safe Digging Pledge today! By entering, you pledge to contact 811 at least 48 hours, excluding weekends and holidays, before digging starts to have underground facilities marked. oneg.as/4tM83BT

Giveaway time! 🎉Be a dig hero and take the Safe Digging Pledge and you could win an $811 gift card. By entering, you pledge to contact 811 at least 48 hours, excluding weekends and holidays, before digging starts to have underground facilities marked. oneg.as/4sfew77

@EarlRoe5 Good morning. We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? Thank you.

Hey @texasgasservice! What is up with my gas bill? Delivery charge that is higher than the gas charge? Delivery charge that accounts for 46% of the total bill? And I wasn't at home most of the month of January.

@aagroy Good morning. We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? Thank you.

@TexasGasService, my GOD!!! Why bill keeps getting higher every damn month?

@EricRosequist Good morning. We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? Thank you.

@TexasGasService I understand the City of El Paso and the Texas Railroad Commission agreed on ~27% rate hikes. However, how is it my bill is quadrupling? I barely ever use the heat, etc. $98.44 for a delivery charge??? This is completely ridiculous!

@SwankyNuts_AF Hi @SwankyNuts_AF - We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? We’ll have a member of our customer service team contact you to assist.

@TexasGasService wtf is a weather normalization fee? Delivery charge? I mean isn’t that grouped with the fact my elderly mother is a customer? It’s not like you all bring her gas tanks lol…her bill is $25 more expensive than last month and she turned on her heater about 3 times. Yall are super money hungry. #gas #texasgas #naturalgas #scam

@BRO_Jeff_F Thank you. We will reach out to Builder Services requesting a follow up and an update.

@TexasGasService I had no idea it would be so hard to become one of your customers. Been dealing with Builder Svcs Hotline for 3 weeks to get approval for meter placement. Detailed emails & multiple phone calls have gotten me nowhere. Is this how you do business?

@BRO_Jeff_F Good afternoon. We would like to look into this for you. Could you please send us a private message with your account information and address? Thank you.

@faulkner_rip Good morning. We would like to look into this for you. Could you please send us a private message with your account information and address? Thank you.

@TexasGasService If Texas Gas Service wants to raise our rates 27% in West Texas then maybe we ought to get another company to come in and bring us service at a reasonable price. What do you think?

@monalisasworld Hi, We'd like to look into this for you. Could you please DM us your account number or address?

@TexasGasService how can yall so easily cut the gas off but want to make us wait for days to turn it back on? This really sucks, I don’t want to take a cold shower in the cold in my unheated home.

@agentorange960 @agentorange960 - We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? We’ll have a member of our customer service team contact you to assist.

@TexasGasService waiting the full 30 days to shut off the gas so they can send me another bill is quite scummy. But what am I gonna do, cancel them? Already did. Recommend against them to others? They're a local monopoly. They can fuck over whoever they want. Good riddance tho.