@EarlRoe5 Good morning. We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? Thank you.
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Texas Gas Service
4.3K posts
Texas Gas Service
@TexasGasService
This account is monitored 8 a.m.-5 p.m. CT, M-F. For natural gas leaks, leave the area and call 911 and 800-959-5325. Account questions call 800-700-2443.
Austin, Texas Katılım Eylül 2009
33 Takip Edilen2.1K Takipçiler
Hey @texasgasservice! What is up with my gas bill? Delivery charge that is higher than the gas charge? Delivery charge that accounts for 46% of the total bill? And I wasn't at home most of the month of January.
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@aagroy Good morning. We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? Thank you.
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@TexasGasService, my GOD!!! Why bill keeps getting higher every damn month?
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@EricRosequist Good morning. We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? Thank you.
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@TexasGasService I understand the City of El Paso and the Texas Railroad Commission agreed on ~27% rate hikes. However, how is it my bill is quadrupling? I barely ever use the heat, etc. $98.44 for a delivery charge??? This is completely ridiculous!
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@SwankyNuts_AF Hi @SwankyNuts_AF - We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? We’ll have a member of our customer service team contact you to assist.
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@TexasGasService wtf is a weather normalization fee? Delivery charge? I mean isn’t that grouped with the fact my elderly mother is a customer? It’s not like you all bring her gas tanks lol…her bill is $25 more expensive than last month and she turned on her heater about 3 times. Yall are super money hungry. #gas #texasgas #naturalgas #scam
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@BRO_Jeff_F Thank you. We will reach out to Builder Services requesting a follow up and an update.
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@TexasGasService I had no idea it would be so hard to become one of your customers. Been dealing with Builder Svcs Hotline for 3 weeks to get approval for meter placement. Detailed emails & multiple phone calls have gotten me nowhere. Is this how you do business?
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@BRO_Jeff_F Good afternoon. We would like to look into this for you. Could you please send us a private message with your account information and address? Thank you.
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@faulkner_rip Good morning. We would like to look into this for you. Could you please send us a private message with your account information and address? Thank you.
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@TexasGasService If Texas Gas Service wants to raise our rates 27% in West Texas then maybe we ought to get another company to come in and bring us service at a reasonable price. What do you think?
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@monalisasworld Hi, We'd like to look into this for you. Could you please DM us your account number or address?
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@TexasGasService how can yall so easily cut the gas off but want to make us wait for days to turn it back on? This really sucks, I don’t want to take a cold shower in the cold in my unheated home.
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@agentorange960 @agentorange960 -
We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? We’ll have a member of our customer service team contact you to assist.
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@TexasGasService waiting the full 30 days to shut off the gas so they can send me another bill is quite scummy. But what am I gonna do, cancel them? Already did. Recommend against them to others? They're a local monopoly. They can fuck over whoever they want. Good riddance tho.
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@Michelle_B_76 Good morning. We would be happy to assist you with your account. Could you please send us a private message with your account information and address? Thank you.
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@TexasGasService If I had another option for gas, I'd close my account & go with the other company. Alas, @TexasGasService is the ONLY gas company where I live. x.com/Michelle_B_76/…
Michelle_Benavidez (XX) #AdultHumanFemale@Michelle_B_76
@TexasGasService sucks. In Feb, when I finally got my meter set up correctly, the nasty customer lady told me that she'd fix me & she apparently stopped my automatic payments. Last month I get a notice that I hadn't paid my bill of <$5 & my gas would be turned off & that there's a $25 charge. The lady was woefully ignorant & never told me that my automatic payments wouldn't work anymore but she'd remove the $25. So THIS MONTH, I get another notice that my gas will now be turned off & now by bill is >$50. The nice lady today was soooo sorry that I was charged $25 for my now $27 bill but even though it was the prior customer service people's fault (twice because neither of them told me that my automatic payments weren't working), I'm still on the hook for an extra $25. Great. Just freaking great.
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Summer projects are at their peak – which is why it’s important Texans remember to contact 811 before any digging project. This 811 Day, here are a few safe digging tips to protect your home and avoid costly repairs: oneg.as/4ozLgYi
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@rcmiller1976 Hi @rcmiller1976 - We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? We’ll have a member of our customer service team contact you to assist.
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@TexasGasService I love how you’ll come on my property with no authorization to shut off gas over a $275 bill, but will not return with the same haste unless adults are here with threats of rescheduling. See the problem ya shysters?
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@thug_life915 We'd like to look into this for you, could you please DM us your address or account number?
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@TexasGasService why did I get a text saying you haven’t received my payment? But I literally have the confirmation text you got it Saturday and when I log into my account it shows my balance as $0?
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@vivajeffvegas and we would be happy to assist you. Thank you. 2/2
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@vivajeffvegas Good morning. Texas Gas Service does not collect any portion of the convenience fee applied by our payment vendor. If there are any questions or concerns regarding your account, please send us a private message with your account information, address, and a good phone number 1/2
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Giveaway time! 🎉 Take the Safe Digging Pledge to be entered for a chance to win a free tree from the @arborday. 🌳 By entering, you’re pledging to contact 811 before digging starts to have underground facilities marked. Take the Pledge: beadigherotexas.com
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@s99chevy4x4 Good morning. We are sorry to hear about this and would like to look into this further. Could you please send us a private message with your account information, address, and a good phone number? We’ll have a member of our customer service team contact you to assist. Thank you.
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@TexasGasService has the worst customer service! Been with out gas for over a month! I've been promised an update in 2 business days, since 2 weeks ago. Let me know where to mail you a calender.
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@AviGoren Good morning. We are sorry to hear about this and would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? We’ll have a member of our customer service team contact you to assist. Thank you.
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@TexasGasService changed payment systems, turning off my auto payments. You shut off the gas w/out knocking on my door! Balance paid immediately. I called twice & your rep said you won't be back until MONDAY to turn it back on. What are we supposed to do without Gas for 5 days?!?
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@DrBellinger Good morning. We would like to look into this for you. Could you please send us a private message with your account information, address, and a good phone number? We’ll have a member of our customer service team contact you to assist. Thank you.
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@TexasGasService whatever has happened with the billing is grotesque. Bills 5-8x higher now than a year ago? How are we supposed to afford this?? @TexasGOP #txlege
Austin, TX 🇺🇸 English
@Doobie52 it's safe to do so. If you would like to provide your address or account number, we can look further into your situation. 2/2
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@Doobie52 Hi Doobie52,
When gas service is turned off, the chance of any gas leak inside the residence is eliminated. An adult must be present for the service to be turned on so inside safety and leak checks can be performed. Our technicians will also light any pilot lights needed if 1/2
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