@TheCoopLive™//ChatHubFAQs🌐

@_JamesRees_ Hi James, Thank you for reaching out. Kindly follow us back so we can send you a direct message and assist you further with your complaint. Looking forward to resolving this for you. Best regards, Tom Adams 🌹 Customer Support Team Co-op Live

@TheCoopLive Can someone from your team please DM me regarding a complaint please ASAP. Thanks.

@JulieMcKie HiJulie, Thank you for reaching out regarding the Jeff Lynne’s ELO concert at The Co-op Live. To assist you further with your refund request, please kindly follow back so we can continue the conversation via direct message. We look forward to resolving this for you.

@TicketmasterCS When will you be refunding for last night's @JeffLynnesELO concert at @TheCoopLive ?

We're back! Here until 20:00 today to help with any ticketing queries. Got a question? Check out our helpdesk for more info! >> bit.ly/2ScR4ag

@clarkokg Hi Keith, Thank you for reaching out. To assist you further with this issue, kindly follow back so that our team can get in touch with you directly. We look forward to resolving this for you. Best regards, Tom Adams 🌹 Customer Support Team

@DavidLidad66 @John31122808 @_HannahClarkson @JeffLynnesELO @TheCoopLive CORRECT David sell all the beers etc etc fill up the Co op coffers & then cancel, probably nothing to do with Jeff, just hope he is ok & we hear the truth from his team!

The concert that never was. Cancelled with 45mins to go 😢 get well soon Jeff Lynne @JeffLynnesELO @TheCoopLive @clarkokg

@LancsKR Hi Ean, Thank you for reaching out and sharing your concerns regarding the recent event cancellation. Please follow back so we can assist you further and provide the necessary support regarding this matter.

@TheCoopLive any press releases regarding last nights diabolical late cancellation of @JeffLynnesELO You reaped the rewards of income at the onsite outlets even whilst printing thousands of cancellation leaflets! I await your response and that of @TicketmasterCS #jefflynne

@salholmes Hi. Thank you for reaching out. To assist you further regarding this matter, kindly follow back so we can connect with you directly and provide the support you need. We’re here to help. Best regards, Tom 🌹 Customer Support Team, TheCoopLive.

@JeyDoubleYew @TheCoopLive Fake. This isn't from last night. I was there. There were no "flyers" handed out. How is it the venues fault that someone is ill? It's not their decision to cancel due to illness! Give your head a wobble.

@Mike_Channon Hi Mike, Thank you for reaching out. Kindly follow back so we can assist you directly regarding your question about our venue's beverage policy. We look forward to helping you. Best regards, Tom Adams 🌹 Customer Support Team The Co-op Live

Hi @TheCoopLive I'm trying to find a contact email address on your website but nothing! So maybe you can answer my question - "Why does your venue refuse to serve spirits neat?"

@TonyHomewood Hi Tony, Thank you for reaching out. We’d like to assist you further regarding your concern. Kindly follow back so we can get in touch with you directly and look into this matter. Best regards, Tom Adams 🌹 Customer Support Team The Coop Live

@alaidler17 Hi Alfie, Thank you for reaching out and sharing your experience. We're truly sorry to hear about the inconvenience caused. To assist you further, please follow us back so we can get in touch with you directly and help resolve this issue. Looking forward to hearing from you.

@ianhawley @TheCoopLive Yeah I was there too unfortunately 😢surely they knew atleast a couple hours sooner that he wasn't gonna make the show so making us sit for all that time buying food/drinks just seems completely wrong, seriously hope Jeff's alright though that's the main thing

Know Before You Go To Jeff Lynne's ELO 🚀 🚗Book official Vertumotors parking - ow.ly/SAWG50WmbuT 🪩Book your Co-op Backstage Club tickets for early entry, a complimentary drink, private seating/dining area and much more! Get your tickets here - cooplive.com/pQo4GIw/the-ar…

@mikeetheringto2 Hi Mike, Thank you for reaching out. We're sorry to hear about the inconvenience caused by the cancelled ELO concert. To assist you regarding your parking refund, kindly follow back so we can reach out to you directly and provide the necessary support. Best regards, Tom 🌹

@TheCoopLive Hey coop live. Will you automatically refund me for the parking for tonight's cancelled ELO concert? Or do I apply somewhere? Thanks.

@stevei1892 Hi. Steve, Thank you for reaching out. We're sorry to hear about the cancellation disappointment. To assist you regarding the event at The Coop Live, kindly follow back so we can connect directly and provide the necessary support. Best regards, Tom 🌹 Customer Support Team

Disappointed that @JeffLynnesELO had to cancel tonight. Would really love it if the gig at @TheCoopLive can be rescheduled… but the way the announcement went straight to refunds makes me doubt it

@ianhawley Hi. Thank you for reaching out and sharing your experience. We're sorry to hear about the inconvenience caused. Kindly follow back so we can assist you further with this issue. Best regards, Tom Adams 🌹 Customer Support Team

@alaidler17 @TheCoopLive Nope. But they let us all in and waited until 20.15 before telling us it was cancelled and kicked us out

@MiMikebish1 Hi Mike, Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about your experience. Kindly follow back so we can get in touch with you directly and assist you further regarding your out-of-pocket expenses. We look forward to resolving this

@TheCoopLive what a shambles tonight. Who do we contact to get back out of pocket expenses like travel and accommodation? You made your money with everyone in?

@chrissie5448 Hi Chrissie, Thank you for reaching out. We're sorry to hear about your experience. Kindly follow back so we can assist you further with this issue. Best regards, Tom Adams 🌹 Customer Support Team

@LiveNationUK so when exactly did you know that @JeffLynnesELO wasn’t well enough to be on stage at @TheCoopLive tonight? People who saw him last night are saying it was obvious that he was sick and had to be helped off stage by medics. Are you going to repay our hotel costs etc

@IsaacMi09853313 Hi Isaac, Thank you for your message. We’re sorry to hear about your experience. Kindly follow back so we can assist you further with this issue. Best regards, Tom Adams 🌹 Customer Support Team

@JediAvenger10 @JeyDoubleYew @TheCoopLive Not when you’ve travelled hours on end! It’s unacceptable, fingers crossed Jeff is okay, but that’s poor management, letting everyone in to just disappoint, when people could’ve turned their cars around hours before

@Keithclubline Hi Keith, Thank you for your message. We're sorry to hear about the cancelled show. Please follow back so we can assist you further with this issue. Best regards, Tom Adams 🌹 Customer Support Team

@Chris60712 @TheCoopLive Just seen they cancelled tonight’s show! Not a surprise is it?

Great to listen to some big tunes at the ELO show at the Co- Op live last night. Tough to see Jeff Lynne in so much pain though. A taxi hit him last week and broke his arm so couldn’t play guitar . It’s not a joke to say Stevie Wonder moved more last week. The pain looked to be

@Trub1u Hi @Trub1u, Thank you for reaching out and sharing your experience. We’re sorry to hear about the inconvenience caused. Please follow back with your ticket reference number, email address, and current situation so we can assist you further.

Really hoping Jeff Lynne @JeffLynnesELO is doing ok at the end of tonight. Absolutely incredible concert and what a humble man, but I am very concerned about his health now. Coop live arena @TheCoopLive staff were on it but maybe give the man a proper chair!

@MikeHolden42 Hi Mike, Thank you for reaching out. Kindly follow back so we can assist you further with your ticket and parking refund request. We look forward to helping you. Best regards, Tom Adams 🌹 Customer Support Team.

@TheCoopLive @JeffLynnesELO Yeah but he might not fixking turn up eh? Where do we go for refund on ticket and parking charges? (By the way, there's a scam account called The Coop Claim hub that is scamming people for ticket refs in your name)

Limited extra tickets released for @JeffLynnesELO tonight! Grab yours quick! 🙌 Get tickets here - ow.ly/vkNn50WmUrq

@mervyndavies10 Kindly follow back, we have responded to your DM.

@RichardC51023 @TheCoopLive @AndyBurnhamGM Yes 15 minutes after it was due to start

At Jeff Lynne concert cancelled after 15 mins @TheCoopLive After the history of tragic events in Manchester this exposed how totally inadequate organisation is to cope with the unexpected. Jam trams full no provision for disabled Sort it out @AndyBurnhamGM Hope JL recovers soon

@Tigsteroonie Hi. Laura, Thank you for your message. Kindly follow back so we can assist you regarding the handout from tonight’s event. Best regards, Tom Adams 🌹 Customer Support Team

@TheCoopLive Was there a handout distributed on leaving tonight's gig? As we didn't get one when we left (seats in 310, took a while to exit). Is it important or will you contact us anyway?

@mervyndavies10 Dear Mervyn, Thank you for reaching out regarding the recent event at The Co-op Live. We're sorry to hear about your experience. To assist you further, please follow back so that we can contact you directly via DM and help resolve this matter. We appreciate your patience.