The RAC

@BohemianWand No problem, please send us a DM and we'll be able to assist! Thanks

@TheRAC_UK I'm looking to get breakdown cover.

@rmhwalters Hi Rob, thanks for getting in touch - we would like to have a further look into your experience for you. Would you mind DM'ing us with more details on your concerns? ^Elle twitter.com/messages/compo…

Hey @TheRAC_UK - where on your website will I find that Complete peace of mind® means "we might cable tie your car key to your front spring and leave the vehicle in a motorway service station, but if it gets nicked it's your problem not ours"?

@ltct79 Hi Laura, I'm really sorry to read you were waiting longer than expected while using our services. I can appreciate how concerning this can be, especially when you don't feel safe. Could I take your vehicle reg, contact number and home postcode to look into this? ^Elle twitter.com/messages/compo…

@TheRAC_UK Car now at garage and home lovely RAC man shame can't say the same for the company

@TheRAC_UK broke down at 18.30 woman alone in a less than desirable area approx time for recovery 11pm-2am 😯😭

@M46P13 Good afternoon, I'm truly sorry to read of the delays you've been facing while using our service. I hope you're doing OK? Could I please look into this for you? I'd need you to DM us with your vehicle reg, contact number, and full name. ^Elle twitter.com/messages/compo…

@TheRAC_UK 26 hours and waiting for recovery to the garage. Phoned customer service 3 hours ago, we'll call you back in 20 minutes still waiting. Shocking customer services

@sat12357 Hi Sofia, if you're unhappy with the renewal prices and would like to discuss this, please contact our Membership team on 0330 159 0740, and they will be able to assist. Thanks, ^Leah

@TheRAC_UK I’ve emailed customer service about my policy as it’s too much and have emailed about a call out charge to breakdowncustomercare@rac.co.uk is this the correct email address?

@IHTP67 Hi Anne, I'm sorry to read you're unhappy with the renewal prices. I would advise calling our Membership team on 0330 159 0740 where they will be able to assist further. Thanks, ^Leah

@TheRAC_UK existing customer, email rec'd thanking me for my renewal. Don't appear to have had any other email about it. Check to see £307.99 taken from my bank. Full cover you of have online £11.40pm, £171.19pa cheaper. Please resolve this. For how many years have I over paid??

Hi Kashif, I'm sorry you're still waiting for a response from our Customer Care team. Please note, we have an agreed process to investigate and response to complaints. If you're outside this window, or would like to add anything further to your complaint, please DM us with your email address and vehicle reg. ^Elle

@TheRAC_UK Disappointing service from RAC. Raised a complaint CC63262856 and still no response. Customers deserve better communication and accountability. #RAC #CustomerService #Complaint

@ErfinderRotwang Hi Gareth, I’m really sorry to read you had a bit of a struggle getting through to us. If this message appears again in future, staying on the line should still let the call connect through to the team, it can just take a moment. Thanks, ^Ellie

Had to call @TheRAC_UK earlier in the week. Calling - experience not great. First call, 5 mins. Sent a link. Sorry lads, the reason I didn’t use the app and called in the first place is I didn’t have my reading glasses. “We’ve sent a link” call ended.

@Beth_Tastic Hi Beth, we've just sent you a direct message, would you mind responding to that when you have chance, so we can offer our support? Thanks, ^Leah

@TheRAC_UK abysmal service from you today! A total shambles!!! You left vulnerable disabled people at risk, shocking communication, no care whatsoever! No call when promised, no taxi when promised, absolutely shocking customer service!!!

Hi Matt, thanks for getting in touch with you query and sorry to read of the troubles you've had to discuss your membership. We do not cancel memberships from here and I will have to direct you to our Membership team on 0330 159 0740. I see that you have raised a formal complaint, please be assured that whilst the team request up to eight weeks to conclude any investigations they will always strive to do so as soon as possible. Thanks, ^Cara

Trying to complain about dreadful charges within membership of @TheRAC_UK takes 8 weeks for them to respond if you use their clunky App. Meanwhile, plenty of scam RAC look-alikes reply here on X. Beware of the fakes! I’m not happy with the real one either.

@cleopatra2k Hi Samantha, can you please contact our Membership team on 0330 159 1111, they will be able to assist you. Thanks, ^Leah

@TheRAC_UK I don’t want to auto renew my cover as you have doubled the price but you have not allowed me to opt out of renew online

@PirateArchitect Good afternoon! Thank you for sharing your experience - I'm so glad you've been left happy. Would you mind dropping us a DM with your name, vehicle reg and contact number? We can then pass your thanks on! ^Elle twitter.com/messages/compo…

Sterling service from @TheRAC_UK today, called just before 9am, back home at 10:30am after being recovered on a low loader. And Kash the recovery driver was a proper car buff. Top job 👍

@JamesBroug21758 Morning James, I'm really sorry to read of the delays you faced over the weekend. I truly hop you're doing OK, and all has been resolved? Would I be able to confirm your vehicle reg, contact number and home postcode via DM? ^Elle twitter.com/messages/compo…

@Shoeray Hi Ray, I am sorry to read you are currently facing delays with your breakdown. Please pop us a direct message with your vehicle reg, postcode and contact number, and we can have a look into this for you. Thanks, ^Ellie twitter.com/messages/compo…

@TheRAC_UK as a 69 year old man I’m disgusted that I’ve waited since 11am, I was told it would be an hour two hours ago, now it’s ‘between 8pm and 11pm’. It’s a disgrace

@TheBadgeScarf Hi, I'm sorry to read you've been left unhappy with our services. If you'd like to discuss anything, please DM us with your vehicle reg, contact number and home postcode. ^Elle twitter.com/messages/compo…

@TheRAC_UK tell me why it's a three hour wait to help get a stuck wheel off a hub but you can change the same tyre for £160 within an hour...make it make sense. Oh for reference...I've sorted it for fuck all. Expect the membership cancellation forthwith. p.s. a new tyre is £72

@DarrenOWitcoop Hi Darren, I'm sorry you've been waiting longer than expected for us to attend. Please could you DM us with your vehicle reg, contact number and home postcode? ^Elle twitter.com/messages/compo…

@TheRAC_UK Only a nine hour wait for someone to come to my house to sort my car. And still waiting. No update. Shambles.

@Coast2CoastP Hi Paul, I am sorry to read that duplicate payment has come out of your account. Can you please drop us a DM with your membership, email address and mobile number? Thanks, ^Leah twitter.com/messages/compo…

@TheRAC_UK Absolutely disgusting behaviour! Taking duplicate payments out of customer bank accounts knowingly and then customer service stating it’s tough, it’s a glitch in our system we know but we don’t care if it’s taken payment out f your bank account TWICE, that’s Fraud!!!!!

@persil2354 Hi Lee, thank you for making us aware of your wife's breakdown - please pass along our apologies. Could I take her name, vehicle reg and contact number via DM? ^Elle twitter.com/messages/compo…

@TheRAC_UK 2 months ago my wife’s car broke down and you never turned up till the next day . Was expensive to get home on the train etc . She’s now broke down again and it waiting on her own in a car park . Her times have already changed twice. 1/2

@PaulYoung123220 Hi Paul, thanks for getting in touch. We can look take a look into this for you. Would I be able to confirm your vehicle reg, email address and full home address via DM? ^Elle twitter.com/messages/compo…

Hi @TheRAC_UK , what’s the best number to speak to your customer service dept about my cars not showing as covered on app , thanks Paul

@TheNunns Hi Lisa, I'm sorry to read of the delay you're currently facing with your breakdown. Please drop us a DM with your full name, vehicle reg and mobile number, and we can have a look into this for you. Thanks, ^Leah twitter.com/messages/compo…

@TheRAC_UK ahh this is how it works! You pay for years for a service you haven’t ever needed but THE DAY finally arrives and you need help, they just don’t turn up! Been waiting all day today only to be told they hadn’t ordered correct vehicle to collect our car for recovery!