Tile

@j1raymond Thanks for sharing your experience using Tile. I'm sorry to hear about your Tile issues. Could you please send us a private message with your ticket # or email address used to reach out to us? I'll be happy to coordinate with our team and look into this further. Thanks! -MM

@PCMag @TheTileApp did NOT warranty one of its products after it started to fail before 12 months of use. @TileSupport told me the tile connected in the 13th month. But the app told me otherwise. App is always trying to upsell. Customer service only by chat, and use fake names.

Tile Review: A Basic Tracker That Works With Android and iOS pcmag.com/reviews/tile-m…

@tokerShark Thanks for reaching out to us. Our Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM

@TheTileApp for some reason it was deleted from my app but now I can’t add it back. Is this possible?

@captainjanks Sorry to hear about Amazon Alexa with Tile not working. For troubleshooting steps, visit our help article. (bit.ly/3YnOfan) If you still need help, please click on "Chat with Us" in the help page to connect with Customer Care agent. We'll be happy to look into this. -MM

@TheTileApp Your brand has turned to crap. I used to love you. Now, you're simply junk. I ordered 2 tile trackers in the past month. Both don't work with Alexa. #Shit

@ChrisStaplesTst Sorry about the trouble locating your Tile. Our Customer Care team will be happy to help with your Tile's connection. Please reach out to Customer Care via our help center (support.life360.com/hc/en-us) and click on "Chat with Us" or through the app under Settings/Support. -MM

@TheTileApp has turned into a complete garbage product that works maybe 10% of the time. Any time I want to find my device or a phone it's "unavailable". Randomly it will say "last location 2 mins ago" but never told me when I had the app open. Walking around looking is faster

@_FineHamAbounds Sorry to hear you didn't receive a notification right away that your wallet was left behind. For troubleshooting steps, visit "Tile Smart Alerts Is Not Working" (bit.ly/48DcSph) If you still need help, please contact Customer Care. We'll be happy to look into this. -MM

Been a @TheTileApp user/subscriber since gen 1, and bros, I love you, but waiting to tell me I left my wallet at home while I’m halfway downtown on the freeway isn’t it 😵‍💫

@wornallNew Thanks for reaching out to us regarding a Tile subscription. Our Customer Care team will be happy to look into this.Please contact Customer Care in the app under Settings / Support, or please submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM

@TheTileApp an email came this morning. my membership will automatically renew around Nov27. And I'll be charged $29.99. I don't remember having signed up on anything paid other than getting the free basic service for the product. Why did I get this email?

@Hudsonvalleykid Hi, thanks for getting in touch. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or please submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM

@TheTileApp My tile isn't doing anything when I press the button. Is there a battery to change?

@murkee Thanks for bringing this to our attention. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM

@TheTileApp cannot seem to get “low battery” logic right. If I am at the last known location for thing, and thing is not detected - let me know straight away - don’t wait two weeks to tell me the battery is out.

@wolfinstine2024 Great suggestion. We're always looking for ways to improve our products and services. We'll make sure to pass along to the appropriate team to consider. Thank you for your support. -MM

@starlitMia Great question! We don't have a Tile small enough to fit direct on a pair of eyeglasses. This is a great suggestion. We're always looking for ways to improve our products and services. We'll pass this along to the appropriate team to consider. Thank you. -MM

Is there a @TheTileApp for glasses

@tacticaltrout84 We're sorry to hear your Tile doesn't seem to work after replacing the battery. Our Customer Care team will be happy to look into this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM

@TheTileApp you guys suck ass. I have your product on 6 different things at my house. Bought the ones that battery can be replaced. Replaced batteries. Nothing updating after I followed every single option out there. This isn’t the first time I had some of your product not work after replacing battery. Just letting you now I’m throwing your shit away and building my own like I should have the first time.

@stefienquix Sorry to hear you lost your keys and wallet. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center support.life360.com/hc/en-us. Our team will be happy to help! -MM

@TheTileApp I lost my wallet & keys @SixFlagsDC Both had Tile trackers on them. I've tried to get them to let me use the trackers to assist in locating them but they've refused. Any advice?

@tangodream We're sorry to hear about the trouble with getting support through our website. Have you tried reaching out to Customer Care via the app under Support? If you still encounter an issue, please send an email to socialsupport@thetileapp.com. We'll be happy to assist you further. -MM

@TheTileApp Your website has me going in circles trying to to reach someone about a warranty replacement claim for a Tile tracker less than a year old! @TilerSupport help!

@JohnRoc146 Sorry to hear that you were unable to connect with a agent through our Chat support regarding your Tile that isn't working. Could you please provide us the support ticket # or send a DM with the email address you used to reach out? I'll be happy to coordinate with our team. -MM

@powerportraits Tile Mate was re-designed with up to 3-year battery life for those who want to attached it and forget it with the extended battery life. All of our products are recyclable to nearby e-waste centers. We'll make sure to share your feedback with the appropriate team to consider. -MM

@TheTileApp Why can't you replace the batteries in a 2022 Tile Mate tracker? By doing this, you are creating unnecessary e-waste.

@DanielLievesley Great question! A Tile can only be activated once and to one account. It can no longer be re-activated to a different account. However, you can transfer from your account to another Tile account. Happy to help. -MM

@TheTileApp is it possible to remove a tile from my account so that I can sell it on an online platform?

@TeddyKis We're sorry to hear that your Tile didn't work when you needed it. Please contact Customer Care in the app under Settings/Support, or please submit a ticket via our help center support.life360.com/hc/en-us. We'll be happy to see if we can help with this. -MM

@TheTileApp of course, your product failed when I needed most. the app never tells you the battery is dead, but of course I got the non replaceable throwaway version m, so fuck me, I guess Getting rid of the rest of them and deleting the app. #neveragain

@artykel Depending on your Tile model (bit.ly/3YLcAGo), it should have a 3 year built-in or 1 year replaceable battery. If your Tile has stopped working before the battery lifespan, please reach out to Customer Care on our help page. We'll be happy to assist further. -MM

@TheTileApp Is my tile supposed to have a 3 year battery life? 5 months and app alerts low battery.

@jeb654 I'm sorry to hear information that was input is your old address for your order. If you signed on to PayPal, our system will use the address saved on your PayPal account. Please reach out to Customer Care via our Chat Support (support.life360.com/hc/en-us) We'll be happy to help. -MM

@TheTileApp I just placed an order. After typing the address, I selected PayPal. The order was confirmed but the shipping address was an old one. I called Tile to resolve AND YOU’VE SHUT YOUR PHONE SERVICE OFF…..ARE YOU JOKING????

@Moodyking87 Great question! Our monthly subscription fee to Tile Premium is $2.99 USD. While the year subscription is $29.99 USD. For more information, visit "Tile Premium and Premium Protect Pricing" (bit.ly/42rdwCe). Happy to help! -MM

@TheTileApp how much the monthly fee for subscription of GPS tracker application ?

yup, we’re the only Bluetooth tracker with an SOS button 👀