Leon

@santanderukhelp Sure, i do understand the need for good security but really think you should look to implement a more modern approach in the future. Nevertheless, thanks for you help today

@ThisBeLeon It sounds like your online banking details may be locked again, as we advise not to try logging in until both letters have arrived Leon. If these details are locked then we'll have to send out new ones to you. ^JW

@santanderukhelp hi, trying to log in to online banking with correct details but unable to do so successfully. Would like to speak through the live chat function but need to be logged in. Very frustrating, please help.

@santanderukhelp Okay, looks like I'll have to wait then. I hope in future you have implement a more convenient ways to re-set log in details. This has been very inconvenient. We're approaching 2020 and resetting online log-in details by post doesn't make sense to me. Appreciate your help tho

@santanderukhelp I have done this previously, 2-3 weeks ago but this resulted in my login details being posted to me and once received it turns out the post is split across different letters, of which I'm yet to receive the second. I'm surprised I can't just re-create new login details on site?

@ThisBeLeon Just to clarify Leon, does this happen you try to log in? If so, please click the "Forgotten your details or unable to log in" option. ^JW

@santanderukhelp That hasn't worked either.

@ThisBeLeon Have you tried clearing cache and cookies from your device Leon? ^JW

@santanderukhelp Personal banking. I've tried to access it on the phone app as well but also unable to log in there either as there must be a security protocol blocking this as well (which is understandable)

@ThisBeLeon Thanks for confirming Leon. Are you trying to access the Personal or Business banking website? ^GW

@santanderukhelp I enter my personal ID, confirm, then I answer a security question, either birthplace, 1st school or 2ndary school (only one each time), then enter my passcode and registrtn number. When I continue it loops back and claims I have not entered the right details.

@ThisBeLeon Hi Leon, we’re sorry to hear about the issues you’ve been facing. What seems to happen when you try and log on? ^GW

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At the end of a long day, sometimes all you need is an unintentionally hilarious press release

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What is the best intro of all time? I have a few that come to mind

@SportsDirectUK how can I speak to a human at sports direct? My question is not answered in your FAQs and my email has not been replied to. Your website loops around continually through your customer service pages and is incredibly frustrating. Please HELP.

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