Thom Koller

@British_Airways 68 days since I lodged my complaint. Are you dealing with complaints in order received? or is my claim for a flight cancelled with less than three hours notice and a holiday ruined not as important/in the public eye as others and so I’m bottom of the pile?

@British_Airways Two month anniversary since my complaint was lodged 🥂🍾🎊🎉🎈🐥 Not heard a thing from you except for your Twitter helpers who aren’t able to tell me where in the queue my complaint is. Your call centre tells me not to call after my mistreatment & then hangs up.

@British_Airways Thanks Aleisha, nice to finally have some form of contact from #BritishAirways after all this time. Can you give me a rough timeframe for responding? Or an average response time? Perhaps everyone is waiting seven weeks or more for apologies to be given and claims to be processed?

@ThomKollerADBA Hi Thom. I'm sorry you haven't had a response yet. Our Customer Relations team are exceptionally busy at the moment as you can imagine, but they're doing their best to get back to everyone as quickly as they can. We appreciate your patience in the meantime. Aleisha

@British_Airways please can you process my complaint. I lodged this five weeks ago. Twitter - let’s play a game of who’s been waiting the longest... #britishairways

@Paul81017601 @British_Airways Lost compound interest will be added to my claim

@ThomKollerADBA @British_Airways I thought my 5 days up to now was too long lol

@British_Airways Seven weeks British Airways and still no response to my complaint. Awful customer service. Expect you could have hired and trained more staff by now. Please respond to my complaint, case reference number : 19409851

@British_Airways can you please respond to my complaint, Case reference number: 19409851. It has been more than a month since I lodged it and I’ve heard nothing from you

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