Thrity Engineer-Mbuthia

@CarrefourKe Horrible customer service and experience. Remember it is easy to gain market share. It is harder to retain customers.

@KplcS Ref no 13009724 Power outage for 4 days. What KPIs are in place for customer complaint resolutions?

@KenyaPower_Care @KenyaPower Ref no 13009724 Power outage DAY FOUR. No explanation, no progress, no apology. Your customer care centre only says they will escalate the matter. Does it take 4 days to address?

@KenyaPower_Care Update please. This is day 3 of no power.

@ThrityE Our team is doing its best to restore your power supply.^FW

@KenyaPower_Care Ref no 13009724 Power outage for 2 days now

@KenyaPower_Care Three days now, no explanation or solution. What will it take?

@KenyaPower_Care Unfortunately still no power.

@KenyaPower_Care Still no power amd no feedback

@ThrityE Hello, please allow us to follow up for assistance.^FW

@AIRTEL_KE pls respond to my direct message. Quite tired of your network issues

@KenyaPower_Care ac 01451085516. Power outage in the area after an explosion.

Close to 7 hours outage already.

@KenyaPower_Care ac 01451085516 Loud explosion resulting in blackout entire area. Pls assist.

@KenyaPower_Care Close to 20hours and counting.

@ThrityE Hello. Inconveniences regretted. We have forwarded the complaint for assistance, it will be addressed under reference number 10514572.^CK

@KenyaPower_Care ac 01451085516. Power outage 15 hours now.

@KenyaPower_Care ac 01451085516 Power fluctuation since 7am. Low voltage also. Problem is affecting the entire estate.

@KenyaPower_Care ac 01451085516 Power outage again. Third time this week.

@KenyaPower_Care Not again Just like yesterday, it has gone off. 5pm. Now, must we wait until tomorrow morning ?

@ThrityE We are addressing a fault on the main line, We shall restore in the soonest time possible. Inconvenience is regretted.^RM

@KenyaPower_Care Four hours and counting. Power outage. 01451085516 Entire area.

@KenyaPower_Care Much appreciated. However it is 14 hours outage and counting.

@ThrityE Hello. We have been notified that our team is aware of the fault, and we can assure you that the issue will be addressed in the shortest time possible. ^MK.