Timberland Europe

@KalEl_WBS Im sorry to hear this. Please get in touch directly and we can assist you further: timberland.com/en-gb/customer… Thanks!

@Timberland_EU I got a jumper I’ve worn it maybe 5/6 times and the underarm has fallen apart split in 3 places

@Nathan229773 Unfortunately we don't currently have a repair service in place however, if you purchased your boots within 2 years, we may be able to help you. Please contact us directly using the methods in the link below: timberland.com/en-gb/customer… Thanks!

@Timberland_EU @Timberland how can I get the sole and the upper boot repaired on my boots. The upper is coming away from the sole. Is this something timberland can do as id rather the people who make the boot repair them. Haven't had them that long

@djpdh67 Hi Paul, so sorry to hear of this. Please contact us via the contact us section of the website and we can look into this further for you right away. timberland.com/en-gb/location… , thanks - Timberland Team

@Timberland_EU Last time I buy your products online Your designated carrier (Yodel) absolutely atrocious service from the Yeovil depot…. I suggest you change courier, reputational damage is not a good look….

@trout70 Hi Lucy, As per the return policy listed on your receipt of purchase, you will be required to return to the store should you require a refund. Thanks, Zaim

@Timberland_EU Afternoon, I recently purchased some children’s shoes at your outlet shop in Street, UK. UNFORTUNATELY they are are too small despite being a size 7 and my grandson being a 61/2 . Is there anywhere in Plymouth I can return them to? Thank you

@this_recording Hello there, This is a regional release from a previous year. We released similar T-shirts at some of our other flagship stores across Europe. Best wishes, Jack - The Timberland team

@Timberland_EU Found a black Timberland tee with the tree logo and “Roma” next to it. Code is TB0A6DXH 001. Tried Google, barcode, Lens—found nothing. Could this be a promo, limited edition, or regional release? Any info appreciated!

Be outdoors with confidence. ​ Made with all-day comfort in mind, the Timberland Heritage 6-inch Rubber Toe WP Boot features a ReBOTLTM fabric lining containing at least 50% recycled plastic and responsibly sourced better leather, so you can be warm, stylish and eco-conscious.

@bluebullkev Hi there, I am really sorry to see this has happened. It is not what we expect, and it looks like a manufacturing error. I would strongly recommend returning to the store and requesting a refund for this. Thanks, Zaim Timberland team

@Timberland_EU I love your brand. Buy lots of your clothes. But this made me sad. I opened the wax protectant I was upsold in store when I bought some deck shoes to find that it's only half full. Is this normal? Where's the other half of the pot?

@Dianar1988 Hi Diana, I can confirm that you are welcome to return the incorrectly received item however, we cannot offer exchanges or replacements at the moment, and therefore you may need to create a new order once your incorrect item is returned and refunded. Thanks, Zaim Timberland team

@Timberland_EU I ordered 2 pairs of sandals & qualified for free delivery. I’ve received 1 pair which is the wrong model/colour. I’ve been told that I can’t get the correct pair posted without paying for delivery. Is this correct? It feels wrong when it wasn’t my mistake? Thanks

@yokika Hi Yokika, We're really glad to hear that this. Even though this isn't a service we offer at the moment, I will forward this information for feedback as we do appreciate your interest and concern. Thanks again! Zaim, Timberland team

@p_chaves Hi, I'm really sorry to see this. Please get in touch via direct messages with your order information and I will be more than happy to help you in resolving this matter. Alternatively you are welcome to contact us using the following link: timberland.co.uk/en-gb/customer… Thanks, Zaim

@Joep_Smets Hello there, All our available replacement laces can be found here: - timberland.nl/nl-nl/c/heren/… Best wishes, Jack - The Timberland team

@Timberland_EU can you help me? I’ve bought Timberland Boots in November 2024. In December the laces of both boots snapped. Since then, i have beautiful boots, but i can’t wear them anymore! I’m in need of original Timberland laces (132cm), the Dutch webshop can’t help me! 🙏

@ReesesEnjoyer Hi there, I'm really sorry to see this. I would strongly advise that you contact us via direct messages with your order information and we will be happy to help you further. Alternatively you can contact us via the following link: timberland.co.uk/en-gb/customer… Thanks, Zaim Timberland

@MissHeatherF21 It can take up to 5 working days to respond to emails at the moment due to a high volume of calls and emails. You can also contact us via telephone using the link previously provided. Thanks, Zaim Timberland team

@Timberland_EU My order placed on 29th November still hasn’t been delivered and there has been no tracking updates for over a week. Please could you refund or replace my order before Christmas?

@LDNLOT Hi, I'm sorry to read this. Please could you get in touch with your order information via direct message and I'll be happy to help you. Alternatively you can get in touch using the following link: timberland.co.uk/en-gb/customer… Thanks Zaim Timberland team

@cenoboton Hi, I'm sorry to hear this. If you need any help with a recent order you have made, please send a direct message and I will be happy to help you. Alternatively you can contact us using the following link: timberland.co.uk/en-gb/customer… Thanks, Zaim Timberland team

@Ian31258773 Hi please feel free to make use of the below 10% discount promo code. Promo: TBLCC10-6ACQ-Y2H9-WKDX-CCS9 Gemma, Timberland team

@Timberland_EU got any promo codes I can apply to my purchase? couponfollow.com/site/timberlan… via @couponfollow

@PradoDeportes Hey Jorge! We are really sorry to see what has happened to the shoes! Please send us a DM, and we will have a further look into it for you. Best wishes - Valeria

@Timberland_EU The poor quality is incredible, I used them 3 times and this happened! WTF

@PhilO77662 Hello there, We offer an introductory 10% when you sign up to our Community account on our website. We also send you an extra 10% code on your birthday once you have signed up. Best wishes, Jack - The Timberland team

@Timberland_EU searching for a coupon code - do you have any? couponfollow.com/site/timberlan… via @couponfollow

@karadoc16 Bonjour Nawak, je vous conseille de contacter directement notre support clients par email ou nous appeler, vous trouverez l'information nécessaire sur le lien : timberland.fr/fr-fr/aide-et-…, cordialement, Maria, Support Clients Timberland

@Timberland_EU bonjour, je rencontre un problème pour retourner un article. En effet la procédure impose un numéro de commande à 8 chiffres. Problème m: mon numéro de commande comporte une lette et 7 chiffres. Comment faire? Merci

@RingChingler74 Hey! Thank you for getting in touch with us. You can get a discount code to your email by signing up for our community account. I will leave the link here for you - timberland.co.uk/en-gb/timberla… Kindest regards - Valeria

Hey @Timberland_EU do you have any current coupon codes? couponfollow.com/site/timberlan… via @couponfollow