Tiny Prints

@alljessicarose Hi Jessica! Please send us a DM with the details you provided here, including the email address associated with your account, so we can assist you further. Thank you!

@stewartcink Hi Stewart, we are so sorry about this, and we're happy to take a second look at this for you. Please feel free to send us a DM with the details you provided here, including the email address associated with your account. Thank you!

@TinyPrints wondering why my order won’t accept the SHINE50 promo code. Everything seems in order to be accepted. Any explanation?

@patcorrea10 Hi there, Pat. We are sorry to see how your confirmation email was received. You can always go to your order history in your account on both the website and the app for a detailed breakdown of your order information. We hope this helps. Thanks!

@Shutterfly I don't think your email team got the message.... @TinyPrints (below is a screenshot of my order confirmation from today Nov 12...)

as a marketer, it freaks me out when I get these... @Shutterfly y'all gotta test your emails first!

@Rndmdadthoughts Hi there, thanks for bringing this to our attention. We're always looking to add more designs to represent our customers, and it’s feedback like yours that allows us to get where we want to be. We have shared this valuable information with our internal teams. Thank you.

@CFOblog Hi there! If you need any assistance with this promo, please send us a DM. Thank you!

@TinyPrints Code 30OFF is giving me 30% off at TP but not the 10 free cards promised in the email. Thx for addressing the problem.

@radjbo We apologize for the delay, Jennifer. Our DM service works more closely to a message answering service than a live chat. We've received your DM and one of our customer care agents will be in contact with you as soon as possible. Thank you!

@TinyPrints I have been dming you and the customer experience has made this painfully and exponentially worse.

Don’t ever order holiday cards from @TinyPrints. They arrive way past the holidays and their customer service is terrible.

@Kidventurous Hi Erin, we are sorry that your order has been delayed. We would be happy to take a look at your specific order. Please send us a DM with your order number and email address for your Shutterfly account. Thank you.

.@tinyprints Please refund my money. It's now been 23 days since I ordered my holiday cards. It's been 14 days that my order has been sitting at my home airport awaiting instructions. At the very least, you should have re-printed and re-shipped. #000083704209-9000050

@silmarasucena We can assure you these orders have been shipped, but the volume of packages this season may be impacting the carriers’ ability to provide timely tracking updates in addition to shipping delays. We appreciate your patience. (2/2)

@TinyPrints Sent you guys a private message ordered cards December 9th still have not received them

FINAL UPDATE (6:22 PM PT): We’re back up and running! Thanks for your patience. Enjoy our Thanksgiving Sale with up to 40% off with code GRATITUDE through Thu, Nov 26. Shop Now: bit.ly/3fDXf42

@silmarasucena Hi Silmara, we understand your frustration and we’re working with our shipping carriers to ensure that packages are delivered as quickly as possible. At the moment, we don’t have any more info on these shipments than what is shown in the tracking. (1/2)

@gohikevirginia Hi Erin, the volume of shipments has resulted in delays in carrier tracking updates and delayed deliveries. We don't have any more info than what is shown on tracking. We're working with carriers to get orders out ASAP and appreciate your patience!

@TinyPrints Where are my holiday cards? Ordered 11/30. Status has been "Pre-Shipment Info Sent. USPS Awaits Item" since 12/8. They appear to be sitting at my home airport. What's going on? Order #000083704209-9000050

@bfp927 Hi B, we are sorry for the delay of your order. We understand your frustrations. The order has been shipped, due to the amount of orders being processed packages are delayed. Your order should arrive soon. We thank you for your patience and understanding.

@TinyPrints still no Christmas cards. You should refund my money

@homeskillet108 We can assure you these orders have been shipped, but the volume of packages this season may be impacting the carriers’ ability to provide timely tracking updates. We’re working with our shipping carriers to ensure that packages are delivered as quickly as possible. (2/2)

@homeskillet108 Hi Rhonda, thank you for raising these concerns. We understand your frustration. At the moment, because the packages are now with the shipping carrier, we don’t have any additional info on these shipments than what is shown in the tracking. (1/2)

@bfp927 Hi there, we're happy to look into this for you. Please send us a DM with your inquiry, including the order number and email address associated with your account. Thank you!

@TinyPrints false advertising. Not a shipping issue...clearly a a company production issue

@bfp927 Hi there. For order-related questions, please send a DM that includes the details about your question or issue, your order number if applicable, and your email address so we can further assist. Thanks!

@TinyPrints I ordered my Christmas cards 11/30 and still haven’t “been created”. Won’t use again and will spread the word #000091524565-7000186

@PeterWaldron Hi Peter, we are so sorry about this, and we're happy to take a second look at this for you. Please feel free to send us a DM with the details you provided here, including the order number (promotion code) and email address associated with your account. Thank you!

@PeterWaldron We are so sorry to hear this, Peter. Let us look into this for you. Please send us a PM with all the details you provided here including the email address associated with your account. Thank you!

@TinyPrints it’s not 11:59pm PT and your code won’t work!!!!!!

@anthonywho Hi Anthony, we’re happy to take a look at this for you! Please send us a DM with the details you provided here, including the order number and the email address associated with your account. Thank you!

@__CarpeDiem__3 Hi there, that's definitely not ideal and we have shared this feedback with our internal teams. We'll follow up if there's anything we can do for you!