Tom Porter

@greateranglia we have been waiting at Witham going southbound for about 25 mins now. How long will this delay be? I know the freight train has broken but some idea of departure time would be good. Driver has no info.

@greateranglia So I can’t get off the train at my station without a phone call ? I have the confirmation and proof of payment.

@TomPorterC4 Morning, You will need to give our Customer Relations team a call for this on 0345 600 7245 Option 8. Alternatively, you can email on contactcentre@greateranglia.co.uk (Reply time may be slower via email) Thank you. - James

@greateranglia I have just purchased tickets online for my journey and received an email confirmation but no tickets have followed. The money has left my account…

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@Ryanair how do I get in touch with you? You have changed my son’s booking to a minor and I need to link it to another booking but the phone line goes dead because I’m not calling from a number associated with travel within 21 days..,

@greateranglia my son left a much loved cap on the 21.09 Stratford to Colchester Town last night. Who do we contact to try to see if it is in lost property? Thanks.

@greateranglia I cannot create an account for some reason.

@greateranglia Option 6 gives you business travel or refunds.

@greateranglia please can you tell me how to get through to web support on the phone? I have been sent to every department you have and no one can help. Option 3 and 6 and 1 all say they can’t do it….

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@AnglianWater Thanks.

@TomPorterC4 Good morning Tom, thank you so much for reporting this to us. I have raised this now and we will have an engineer out within 24 hours. Many thanks, Ellie 😊

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@greateranglia what is the delay London bound at Witham please?

@greateranglia Well it’s 4 carriages tonight and it’s supposed to be 8. Standing all through the train.

@TomPorterC4 Hi Tom. I am not aware of any short notice formation changes to this service. Really sorry for the inconvenience. If you wish to make a complaint, please send this through here: greateranglia.co.uk/contact-us/con… - Georgie

@greateranglia why is 1802 lst to iOS half its usual length/capacity? Rammed!

@greateranglia Same again tonight but no reference to it on journeycheck. Is this now the new formation? 4 not 8 carriages?

@TomPorterC4 Hi Tom, apologies for the uncomfortable journey. This is due to earlier train faults. - Keira

@Victorianplumb @Ethixbird Can you please respond to my query about my order? Your bot chat thing won’t connect me and there is no information.

@Ethixbird Hi, I have just responded to your direct message, and will continue to assist you there 🙂

Pls @Victorianplumb get in touch and explain why my order (all in stock) has not arrived, why we’ve not received updates or ETA, why money has been taken from my account & why this place is full of similar complaints.

@Victorianplumb can you tell me why my order is delayed indefinitely without any delivery date please?

@greateranglia why no more extra stops on services to Norwich since you are running no services to stations between Chelmsford and Colchester from liv st?

@greateranglia Thanks

@TomPorterC4 Hi Tom. Trains can run as far as Chelmsford, with a limited bus service running between Chelmsford - Witham. - Georgie

@greateranglia are trains running from liv st to Chelmsford after 21.30 tonight please?