TomTom

@ramella_f 2/2 Ad esempio: Palermo ~32 km/h, Roma ~36 km/h, Napoli ~30 km/h e Milano ~42 km/h. Può esplorare la classifica completa della città e i dati qui: tomtom.com/traffic-index/…. Sarà lieto di aiutarla se desidera informazioni su altre città. ^Nehul

Qual è la velocità media di spostamento in auto nelle più grandi aree metropolitane italiane? I dati, probabilmente per molti sorprendenti, di @TomTom.

@ramella_f Gentile Francesco, la ringraziamo per aver condiviso la domanda sulle velocità di guida medie nelle principali aree metropolitane italiane. Secondo il TomTom Traffic Index 2025, le velocità medie variano in base alla città.

@nigelrpage @nigelrpage

@TomTom query on your “Tom by TomTom” product….does this require a TomTom satnav device (I use the car’s OEM navigation - Audi)? Or can it be used standalone with the TomTom app alongside the car’s onboard navigation? I have CarPlay but don’t use it. I’m in UK. Thanks.

@nigelrpage 2/2 • Receive clear alerts for speed cameras, traffic, and road hazards. This adds an extra layer of awareness while you continue navigating with your car’s system. Happy to help if you have more questions.^Nehul

@nigelrpage 1/2 Hi Nigel, thanks for your query. Good news, Tom by TomTom works alongside your car’s built-in navigation, so you can keep using your Audi’s OEM. Tom device works exclusively with the free TomTom App on your smartphone. • Pair Tom device with the TomTom App via Bluetooth.

@cbeds7 2/2 The app can receive updates more frequently, while devices receive maps in scheduled releases. If you share the location, we’ll be happy to review it. ^Nehul

@TomTom Hi I have been using Garmin and Waze and Google maps but I thought I'd buy one of your devices as your supposed to be the best in class, however your maps and speed limits are so out of date (roads missing that have been there 3 years your device comes in a very poor 4th

@cbeds7 1/2 Hi Christopher, thanks for the update. We understand your query about why the TomTom App may appear more accurate even when your device has the latest map. Both use TomTom maps but run on different mapping technologies.

@GIS_ALKAMEL Hi Mohamed, Our traffic data is available through TomTom Developer Services. You can explore by visiting developer.tomtom.com. The documentation there provides detailed guidance on data formats and integration options to help you get started smoothly. Thank You. 👍^Nikita

@TomTom How I get Data as Shp ?

Take a closer look at what a city page in the TomTom Traffic Index can reveal. 🚦👀 Our city pages combine live traffic data with historical congestion trends and global comparisons, offering a powerful view of how traffic patterns shift throughout the day. 🏙️ See how Los Angeles moves through the lens of the TomTom Traffic Index below — and explore the full Traffic Index here 👉 bit.ly/4crC5p2

@GIS_ALKAMEL (2/2) It would also help if you could let us know which TomTom product or service you’re using and the purpose for needing the SHP file. Once we have a little more information, we’ll be happy to guide you further. 👍^Nikita

@GIS_ALKAMEL (1/2) Hello Mohamed, thank you for reaching out to us. 😊 Could you please share a bit more detail about the data you’re referring to and what you’d like to use it for? For example, are you looking to obtain map data, POIs, routes, or another dataset in SHP format?

@WittyWitWitWoo (2/2) To help us look into this, could you please confirm if you’re using the TomTom (GO Expert) app or the free TomTom app on your iPhone? This will help us assist you better. We appreciate your feedback and look forward to your reply. 👍^Nikita

@TomTom TomTom iOS app is so poor. When on CarPlay. Every other announcement in this app reduces volume of music by 70% and doesn’t go back up to normal all the time and everything silent.

@WittyWitWitWoo (1/2) Hello Mark, thank you for reaching out to us and sharing your feedback, and we're sorry to hear about the volume issue while using the app with CarPlay. We understand how inconvenient it can be when the music volume drops after announcements and doesn’t return to normal.

@cbeds7 2/2  • You can also try the free TomTom App for updated maps, traffic, and alerts. Happy to help further.^Nehul

@cbeds7 Hi Christopher, thanks for the feedback. We understand your concern about missing roads & outdated speed limits. TomTom maps update regularly & drivers help improve them. • Update your device to the latest map. • Report map corrections here: tomtom.com/mapshare/tools.

@P_kibicpolski 2/2 • Update the device. One file at a time. • Reinstall MyDrive Connect and clear its cache If it continues, please send us a DM with serial number and email address. DM: x.com/messages/compo…. Happy to assist you further. ^Nehul

@TomTom has the worst customer service which I have ever seen. They took my money and are not fulfilling the agreement to update the maps.

@P_kibicpolski 1/2 Hi there, thanks for your message. We understand your concern about not receiving free map updates. That’s not the experience we want for you. This may be an update issue. Please try: • Factory reset the device: help.tomtom.com/hc/articles/36….

@BabyBoomerUK 2/2 • Connect to Wi-Fi or phone data: help.tomtom.com/hc/articles/36…. If it continues, send a DM with serial number, email, and an image of the error. ^Nehul

@TomTom I purchased a TomTom Go in Oct 2025. Whenever I try to set up an account to sign into, it says 'We are having trouble accessing Tom Tom services. Please try again later'. What is the problem??

@BabyBoomerUK 1/2 Hi there, thanks for your message. We understand you see Oops error when creating or signing in to your TomTom account. That’s not the experience we want for you. Please try: • Factory reset the device. • Place it under clear sky until the arrow turns blue.

@JimmyCam72 2/2 • Updates depend on the vehicle system and manufacturer services. For assistance, please contact your Mercedes dealer or Mercedes support, as they can check the available update options for your vehicle. Happy to help if you have other questions. ^Nehul

@TomTom I have an issue with my Merc SatNav out of sate maps. The Manufacturer are refusing to allow me to self serve. Can we discuss options please via DM?

@JimmyCam72 1/2 Hi James, thanks for reaching out. We understand your concern about the maps on your Mercedes in-dash navigation. TomTom provides data to Mercedes/OEM, but the navigation system and updates are managed by the manufacturer. • Map updates and support are handled by Mercedes.