TomTom

@StevieWalls Hi Steve, thanks for the update. You may try following our page first, this should allow you to send us a DM. If the issue persists, you can reach out to us through our support page tomtom.co/Support We’ll be happy to assist you. Looking forward to your response.👍^Nikita

@TomTom I still don’t have my saved places back on the app. I’ve followed all steps suggested, cleared cache / logged out and back in (several times) and have now waited a few days for you to reply to an email?

@StevieWalls Hi Steve, we're sorry to hear that you are still experiencing the issue with the saved places. We would truly appreciate it if you could send us a DM with your registered email address and App/phone details. This will allow us to check few details and assist you better. 👍^ Ni...

@HansRG38 Geachte Hans, het is fijn om te horen dat uw favorieten terug zijn na de reset! Bedankt dat u dit heeft bevestigd. Veilige reis en laat het ons weten als u nog iets anders nodig heeft. Bedankt, Rahyl

@TomTom Hallo, is het euvel al opgelost? Ik heb nog steeds mijn favorieten niet terug.

@TomTom waar zijn mijn plaatsen in TomTom Go Expert Android app? Sinds gisterenmiddag zijn ze verdwenen terwijl ze in MyDrive EU app wel aanwezig zijn en gesynchroniseerd met MyDrive. plan.tomtom.com is ook leeg. Ik ben niet de enige met dit probleem? Los dit op.

@10thmantheory Hi there, thank you for the update! 😊 We’re happy to hear that your Places and routes have been successfully restored and that no data was lost. We truly appreciate your patience and understanding throughout the process. Wishing you many smooth and safe journeys ahead! ^Nikita

Hey @TomTom !! What’s the update on the sync problems with routes and “my places!? Everyday they disappear. I’m on a frigging roadtrip and my routes being deleted is seriously impacting my trip 😡😡😡 Can’t even get them back anymore now! This is how you lose customers!!

@kormoscs @Caperuzaferoz1 @Mellon_Twitch Hi Kormos, thanks for the update. Please try: TomTom GO Expert app > Menu > TomTom Services > turn MyDrive Sync off & back on. Then wait a few minutes & also check if your favorites appear on Plan.TomTom.com. If issue persists, happy to assist furhter. ^Nehul

@TomTom @Caperuzaferoz1 @Mellon_Twitch I logged out, logged in and still no favorite places. I deleted and reinstalled the app and now my favorite places are gone.

@TomTom what's going on with the Go Expert app? All Favourites and Routes are gone.

@kormoscs (2/2)For GO Expert app, try logging out and log back in, this should restore the data.( You may need to re‑enable MyDrive syncing. A cloud icon should appear in the app once syncing is active.) Please check on your end and let us know if everything is working correctly. 👍^Nikita

@TomTom Kedves TomTom! Sajnos ismét eltűntek a kedvenc helyek az előfizetéses programból. Pár napig jó volt majd ismét eltűnt az összes. Így nagyon nem éri meg előfizetni erre a navigációs programra.

@kormoscs (1/2) Hello Kormos, thank you for reaching out to us, and we’re sorry for the inconvenience you experienced with favourite places disappearing. We’re happy to let you know that the issue with the missing places has now been resolved thanks to the efforts of our development team.

@_Fryto_ Hi there, sorry for the concern, and thanks for your patience. The outage has already been fixed. Please sign out and back into the device/ app to restore your data. If it does not, check this, bit.ly/43abLd3 or send us a Direct Message, so we can resolve it swiftly. ...

@TomTom When you finally return to saved places, how long can you wait 😡

@Hansstek66 @Hansstek66

@TomTom Now I can not even login to mydrive anymore. We have a 4 day trip planned and I need to go and drive with another app. This will end a lot of contracts. No communication also.

@TomTom any news on the missing favorites and routes? I still do not have them. I am in the Netherlands

@Hansstek66 Hi HansS, we are sincerely sorry for the hassle, especially with your trip coming up. The unexpected TomTom outage has already been fixed. Please sign out and back into the device to restore your data. If you have any challenges, check, bit.ly/43abLd3 or DM us. ^Jas

@chrisbeno Hi Chris, sorry for the hassles. Unexpectedly, we experienced a TomTom Cloud issue, which is now fixed. Please sign out and back in on the device/app to restore your data. Need help? Check here: bit.ly/43abLd3. For information about user data privacy: ...

@TomTom why am I still waiting for all my saved information to be restored? Why are we not being updated? Your customer services is appalling, nearly as bad as your level of data protection!

@HansRG38 Geachte Hans, Het probleem dat u heeft gemeld, is opgelost in onze laatste update en GO Expert zou nu naar verwachting moeten werken. Zorg ervoor dat u de nieuwste versie hebt geïnstalleerd en test deze opnieuw. Laat het ons weten als u meer hulp nodig heeft! Rahyl

@B0ATsmith Hi, You're very welcome, Alex! Thrilled to hear everything is back in action. Thanks for the shout-out! 🚗💨 ^Rahyl"

@TomTom Thank you - all now restored. Good job team.

Oh yay! The latest @TOMTOM map update has deleted my list of saved destinations from the last 7 years. Good job Team! Great work.

@kormoscs @Caperuzaferoz1 @Mellon_Twitch Hi there, thanks for the update. We understand how concerning this has been. Please try logging out & back into your TomTom account again. Also, allow time for sync to complete. Hungarian is currently not supported, so we replied in English. ^Nehul

@TomTom @Caperuzaferoz1 @Mellon_Twitch Az én saját helyeim helyre álltak majd ismét eltűntek. Május 11-én még meg voltak majd mára újra eltűnt az összes. Én kamionos vagyok és azért fizetek elő a TomTom-ra mert nagy segítség a munkámhoz de így sajnos nem ér semmit. Akkor kénytelen leszek más alternatíva után nézni.

@Caperuzaferoz1 @Mellon_Twitch 2/2 Si aún faltan datos, siga los pasos aquí: help.tomtom.com/hc/en-150/arti…. Agradecemos su paciencia. ^Nehul

@TomTom @Mellon_Twitch Hola. Cuánto van a tardar en restaurar los datos? Llevan ya 5 días lo que nos está causando muchas trastornos. Es increíble

@Caperuzaferoz1 @Mellon_Twitch 1/2 Buenos días, Caperuzaferoz, gracias por compartir sus comentarios. Entendemos que el reciente problema con los lugares y rutas guardados ha causado interrupciones en los últimos días. El problema se resolvió el 12 de mayo de 2026 para la mayoría de los usuarios.

@rob_belcher02 Hi Rob, thanks for following up. We understand switching between multiple HGVs & re-entering dimensions each time can be frustrating. Your feedback about saving multiple named truck profiles has been shared again with our team. We appreciate your support & suggestions. ^Nehul

@TomTom Any update on this, I love the app but I’ve had to stop using it because of the amount of time it takes to enter each vehicles dimensions, I work for a removals company with 4 different sized rigid HGV’s

@TomTom loving the TomTom go Truck subscription, just one suggestion tho Make it possible to save multiple truck profiles and name them for all of us who have to jump from truck to truck! Also maybe put the vehicle profile menu on the first screen rather than buried in settings

@LFCMoSadio @socialwriter Hi there, thanks for the confirmation. We’re happy to hear your routes & saved places are syncing again. We truly appreciate your patience throughout this situation & wish you all the best with your driving lessons. ^Nehul

@socialwriter @TomTom Thank you. Started working today. All routes synced

@TomTom Hello. I am having problems with my tomtom syncing. I am a driving instructor and have many routes saved as well as favourite places stored. A few days ago they disappeared from my mobile tomtom app. I reloaded the routes overnight. The next morning they disappeared again

@Bharat_Shah_MK Hi Bharat, thanks for the update. We understand you’d like clarification on how to contact support. Follow steps: • Social channels: Click “Message” on TomTom page. • TomTom website: help.tomtom.com/hc/articles/36… We’re happy to help further if needed. ^Nehul

Hello @TomTom I just wanted some basic customer service support, not an admission to a cemetery. I thought it was the just app that was pathetic.

@10thmantheory (2/2) ( You may need to re‑enable MyDrive syncing. A cloud icon should appear in the app once syncing is active.) For Portable Navigation Devices, the data should already be restored. Please check on your end and let us know if everything is working correctly. 👍^Nikita