Tom's of Maine

@RGibsongirl We’re sorry to hear the new flavor wasn’t a fit for you. We appreciate you taking the time to share your feedback with us. We will let our quality team know about this.

@TomsofMaine ugh, no, total miss on your "great new flavor," all I can taste is the xylitol... Bring back the old formula, please??

@JabokFontri Hi there, Alex here! We’re sorry to hear the updated formula and taste haven’t been a good fit for you. We understand how frustrating it can be when a product you’ve used for years feels different. Your comments have been shared with our team, and we appreciate you speaking up.

@TomsofMaine I’ve been using your FF simply white toothpaste for 10+ years and I have to say, your “new great taste” seems more like “new cheaper formula”. I used to be able to swish twice and be done. This stuff has me foaming like Colgate. Tx If it ain’t broke don’t fix it.

@M4RYL4ND We're sorry you didn't receive our DM, this could be due to your account settings. Our toothpastes are manufactured adhering to thorough quality & safety standards to ensure that our products are safe & effective. We continuously monitor product safety & ingredient information.

@TomsofMaine Still waiting on that DM so you can try to explain why your company, that claims to be a healthier option, is actually poisoning us. ⏳

This man's daughter has been getting headaches for weeks and the doctors don’t know what’s causing it. He saw videos online that Tom’s toothpaste contains lead. So he bought lead test strips and tested multiple brands of toothpaste, including Tom’s. They’re all clean except the Tom’s which tested positive for lead. "There's literally lead in this toothpaste. I tested out all these other toothpastes to make sure that they were fine and they were clean and none of them, none of the other ones came back with lead, but sure enough the one that she's been using for the last two weeks -- because I thought that it was healthy, I thought it was the healthier choice that didn't have all these artificial ingredients -- and lo and behold, it has f*cking lead in it. It's lead. It's full of f*cking lead." "This is insane!"

@M4RYL4ND Hi there, Alex here. We've sent you a DM to best assist you with your question.

@thehealthb0t @Euniqueje @TomsofMaine please explain.

@BaekhoVanilla Hey there, it's Brittany. We are very sorry to hear about your experience with our new paste. We value your loyalty with Tom's and want to make this right. Please call us at (800) 367-8667 9am to 5:30pm est so we can better assist you.

@TomsofMaine Goodbye after a decade! I loved your product so much, I would buy like extra packs for travel. But this new one I got with the "new great taste" tastes absolutely AWFUL. It tastes like aspartame and is literally the opposite of what the old Tom's flavour is for. 😭

@fibonacci_farms Hi, Tyler here. Our toothpastes are safe, with any potential trace levels deemed acceptable by external regulatory bodies. These naturally occurring elements are controlled through strict specifications. We continuously monitor product safety & ingredient information.

@RepLuna Please look into @TomsofMaine and their poisoning of our children with their lead tainted toothpaste. Stop buying their products people! Only takes a 2 min lead test to see for yourself.

I have a little boy, and the amount of articles I have seen on pesticides and herbicides popping up in children’s products (to include organic) is very bad. On behalf of all the moms and dads that aren’t in office, I am not going to be bullied into supporting a bill that is providing protections and immunity to corporations that are responsible for giving children and adults cancer. This is literally above party affiliation. EVERY PARENT in CONGRESS should be standing up against this.

@WriteAheadLog Hi there, Tayler here! We're sorry to hear you aren't liking the flavor update. We appreciate you reaching out, and we'll be sure to share your feedback with our team. 🫶

I don't really like to complain on twitter, but @TomsofMaine the change to your peppermint toothpaste flavor is awful. Time for a Peppermint Classic.

@fbintx Thanks for being such a loyal user and we're sorry to hear the new flavor missed the mark for you. We've shared your feedback with our team. In the meantime, we hope you'll give another one of our toothpastes a try!

@TomsofMaine why did you change your flavor?

@JillyRappaport Hi Jilly, Emily here. We're sorry to hear about this and would like to learn more. Please send us a DM so we can speak with you directly and see how we can help. 💚

@TomsofMaine Nice job destroying the best toothpaste ever buy creating a "new improved flavour" long time user will never be buying again, it tastes disgusting

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@0xKot40 Hi there, Emily here. We're sorry to hear our new formula missed the mark. Please send us a DM so that we can learn more about your experience and make it right! 💚

@JillyRappaport @TomsofMaine @Colgate Good morning Jilly I miss that original formula too 🦷

Gm web3 Been using @TomsofMaine toothpaste for over a decade It was created Tom and Kate Chappell as a natural alternative They sold it to @Colgate on the condition they never change the formula Of course they broke their word and destroyed the bes tasting toothpaste ever😤

@JillyRappaport We're sorry to hear about your experience with our Simply White toothpaste. Tom's has been an independent subsidiary of Colgate Palmolive since 2006, and we're still doing business the same as the last 50 years. Please send us a DM so we can learn more and make this right.

@0xKot40 @TomsofMaine @Colgate GM Kot, they turned it into the same chemical slop as every other brand that literally makes me gag wen I brush my tounge So disapointed

@Moldybread86402 Hi there, Alex here! Thank you for sharing your feedback with us. We’re sorry to hear the new formula hasn’t been a good fit. We’re always working to improve our products and have shared your thoughts with our team. Please send us a DM so we can learn more and better assist you.

@TomsofMaine why did you change the formula, it was gray before, now it’s garbage.

@meg_p64273 Hi there, Alex here! Thank you for sharing your feedback with us. We’re sorry to hear the new formula hasn’t been a good fit. We’re always working to improve our products and have shared your thoughts with our team. Please send us a DM so we can learn more and better assist you.

@TomsofMaine why did you change the fluoride free toothpaste, it was great but the new formula is completely different. Very disappointed.

@_AlbieCoco @_AlbieCoco we’re sorry to hear that and would like to help. Please DM us your phone/email so we can speak directly. Thanks.

Now I have to find a new toothpaste @TomsofMaine new taste is absolutely horrid

@TheGasLamper Hi, Maria here. We apologize for your frustration. To maintain accessible prices, we decreased the size of our packaging to offset higher manufacturing costs. We appreciate your feedback regarding the flavor change. Please know your comments will be shared directly with our team.

@TomsofMaine first, you shrink size the tube of toothpaste, then you screw up the flavor of the peppermint toothpaste. Time to move on to a new brand.

@COgirl0929 Hey there, it's Brittany. We are sorry to hear you are not a fan of that flavor. We be sure to share your feedback with our team as we value your opinion. Keep in mind we have a wide variety of pastes that might be a better fit for you!

The new peppermint flavor of @TomsofMaine toothpaste is awful! It tastes like Colgate or crest (I stopped using those toothpastes for a reason!) - like manufactured chemicals, not natural. Bring back the true peppermint oil flavor!

@ChrisM507715599 While we cannot comment on the specific video mentioned, we can assure you that Tom’s of Maine has a comprehensive, ongoing safety monitoring program. Including vigilant oversight of all ingredients, continuous review of scientific literature, and adherence to regulatory updates.

@Colgate what are you guys doing to address the allegations that your toothpastes are testing extremely high for lead and other heavy metals?

Lab results on Tom’s toothpaste: •Lead almost 50x over FDA cosmetic limits •Arsenic 81x higher •Cadmium 9x higher “The Toms toothpaste I was giving to my children tested for almost 50x that limit.” We’re being poisoned.

@compuflash While we can’t comment on results from an at-home lead test, our toothpastes are safe, with exposure from any potential trace levels much less than from sources like food, and levels controlled through strict ingredient specifications deemed acceptable by the FDA.

Which toothpaste tube quote sticks with you? 💚Antiplaque & Whitening's: "Do a little good today." 🤩PureActiv Fresh & Bright's: "A fresh outlook." 🌎Luminous White's: "Beautiful smile. Beautiful planet."

@compuflash While we can’t comment on results from an at-home lead test, our toothpastes are safe, with exposure from any potential trace levels much less than from sources like food, and levels controlled through strict ingredient specifications deemed acceptable by the FDA.

@Nowthirty_ @TomsofMaine My mom just bought 4 toothpaste check the results!

@lee_bug_eater While we cannot comment on the specific video mentioned, we can assure you that Tom’s of Maine has a comprehensive, ongoing safety monitoring program. Including vigilant oversight of all ingredients, continuous review of scientific literature, and adherence to regulatory updates.

@TomsofMaine where is your response?