Total Wireless

@AndThenWhatHapn We apologize for the run-around. If you paid yesterday, you should have bars today. Let’s get your data and calls back up and running right now. Please send us a DM so we can investigate the sync issue and restore your service. Thanks!

@totalwireless if i woulda known yall was a shabby janky company I woulda never did business with it. I've been lied to , to many times by this company.. .my phone has no service,, no data, no Internet.n the bill eas literally payed yesterday

@DavidDiste40986 We're sorry for any confusion. Whether you're a customer or not, we want to ensure this is resolved. Please private message us so our team can take a closer look at this for you. Thank you!

@totalwireless I don't have an account with whatever x is

We appreciate you bringing this to our attention! It sounds like things aren't working as they should, and we’d like to get to the bottom of it. I’ve just sent you a DM with all the details you’ll need to get started. Whenever you’re ready, head over to your inbox so we can dive into the specifics together. See you there

@totalwireless I was tricked n now the service is choppy n the phone is eh...

I really got tricked into joining @totalwireless by a shady salesman on 87th Street in far Rockaway. . He promised id get a free phone ( $140 for a motorola) He promised my bill would be reduced to $35 after my first bill (still $55) Etc.

Hello! We are so sorry to hear that you have had so may troubles when trying to set the plan you wanted for your account, and when trying to use your services. I know how important it is for you to stay connected nowadays. We would love to get this situation fixed for you, since it is never our intention to make you feel this way. Please send us a DM, so we can take a better look to your case. I can assure you that we will get this solved as soon as possible. Thanks!

@totalwireless Im also upset with the fact that, The data runs out twice as fast than my other phone n that bill is obviously 50 dollars. The data runs out faster on this phone, the hotspot expires, @totalwireless is powered by @Verizon then why is the service so poorly served?

Hello there! I am so sorry to hear that you feel this way regarding our services. We know how much you rely on your internet, and we really want you to enjoy your benefits in the best way possible. Please do not hesitate in sending us a DM, so we can help you with any issue or concern that you may within our services. You are our priority!

Very disappointed with @totalwireless lately. My Internet speed is 3.6Mbps. fast.com/en/share/3.6Mb…

@malbo2508 Hello there, we send you a direct message, we want to get the best resolution for you, please check your inbox!

@paramountplus @ufc @totalwireless @quillansalkilld Your streaming is so shit I missed the whole fight Sort your streaming out!

Quillan Salkilld is looking for another quick night at the office at #UFCPerth! [ B2YB @TotalWireless | @QuillanSalkilld ]

@MandiSchu84 I completely understand your frustration and want to make this right immediately. Please send us a DM; I will personally investigate your data logs and ensure your data is restored if there was an error on our end. Let’s get you back to your day worry-free!

@totalwireless why is today the first day of my plane and I wake up to a notification that says I went through all my data?? Yall have been great to me but this is wrong and ridiculous

Hi! We are so sorry about the inconveniences that you have been having regarding our services. Specially because we know how important it is for you to have everything workings properly. We have tried to send you a DM, but it seems that our system is having troubles to send the messages. Please send us a DM, and will be more than glad to assist you with the port process of your number!

@totalwireless You're obviously just a useless as your online system and phone representatives because you never sent me a DM.

Holly Fuck @totalwireless has the dumbest customer service and or chat bots known to man. I have spent 2hrs trying to port over a number for a line and phone I paid for online only to have them tell me they see I purchased but can't see how much or what so they can't help 🤦‍♂️🤦‍♂️

@Payaso_XP We have sent a DM to help you to check your connections.

@GetonFoward @totalwireless Pack it up pal Ive paid $65 for 3 months and haven’t had any service shit connects to the internet for like 5 min then BOOM no service for the whole day FUCK @totalwireless i called them 6 times in the last 3 months they make u restart your phone while they “fix” it shit does nun

@totalwireless why is my phone saying no service when I paid my bill? 😐

@GetonFoward If that doesn't do the trick, please send us a DM here with your phone number so we can look into your account and get this sorted out for you!

@GetonFoward We definitely want to get you back connected. It's frustrating when your service isn't reflecting your payment right away. Have you tried restarting your phone yet? This usually helps the device refresh its connection to our towers after a plan renewal.

@MichelleRuhekg We’re so sorry to see you’ve had this experience, that is definitely not the standard we aim for! We want to get this sorted for you right away. Please send us a Direct Message.

@totalwireless Was unable to address this matter and I wasted even more time of my life which I don’t have much of… ridiculous and it seems they aren’t going to hold the Brighton store accountable

@totalwireless you all should do better I cannot get ahold of anyone on your customer service and then I go into your store to be harassed ??

Please send us a DM so we can look into this for you immediately. I'm looking forward to hearing from you!

@MichelleRuhekg Thanks for letting us know about this. We are incredibly concerned to hear about your experience, as this is not the standard we hold for our teams. We want to investigate this and ensure your concerns are handled properly and resolved.

@ColinLaverty1 Hi! We sincerely apologize for the runaround. It’s incredibly frustrating to pay for a service you aren't receiving, that is definitely not the standard we aim for! We want to get this sorted for you right away so please check your DMs.

@totalwireless 7 fucking weeks for a simple port transfer and this complete incompent fuck up of a company charged me for 2 months service I didn't have and now wont refund my money even though I have proof. legal case...I'm fucking going to sue if not resolved....wtf

Hi there. We appreciate the time you took to give us feedback about the service or phone you received. I'm sorry for the inconvenience you may have with the service or the phone, please send us a private message on one of our social media channels to continue assisting you. Thank you!

Do not EVER make the mistake of doing business with @totalwireless … what a HORRIBLE company!

@cmgdank I truly apologize that your recent experience hasn’t matched the two years of loyalty you’ve shown us. Let’s get this back on track! Please reach out via DM so I can personally handle your concerns and find a quick solution for you.

@totalwireless worst service I have ever had by far I was a customer for 2 years I paid my bill every month and I had just upgraded and bought a new phone with yous last year, When I went in to attempt to get my transfer pin because I had a full months service left didn’t want to change my number but did not want to pay full price when I just did the week before your store employee talked me into letting her just start a new service and told me I could just put me simcard in and give the other one away. I was a loyal customer so loyal in fact I moved to your parent company @Verizon ported my number and also brought my old device over from Total as my business line, The phone is for some reason locked though and so I had to call up Total unlock services, I spoke to Aura Employee # 525013 and she was able to pull up and see that I have paid me bill for the last 12 /13 months since I bought the phone and understands that I was talked into staying with Total with the assurance it was fine to open the new line and then use my old simcard as well as the fact I moved to your parent company and she is still attempting to make me pay for another month of service to unlock my phone. She refused to allow me to speak to a manager … This is literally the worst customer service ever.

@JaxBeachLady222 We appreciate your feedback. I’m so sorry to hear about those dropped calls, that’s definitely frustrating, and not the service we aim to provide. Please send us a DM so we can look into this right away and get it sorted out for you. We're here to help!

@totalwireless is really playing games with me - I was talking to my sister on Saturday and the phone hung up 4 times, my daughter yesterday 3 times. Now I was talking to my sister again and the phone hung up and will not let me call back - WHAT IS HAPPENING OUR THERE???

@VOsborne_3 We are so excited to have you join Total Wireless! 🌟 We want to make sure your switch is as smooth as possible. Please send us a DM so we can personally assist with your transfer PIN and get your service up and running right away!

Was planning on making the switch to @totalwireless , but after already charging me for the 1st month. Now my number transfer PIN was “invalid” and I’ve been listening to “a representative will assist you” for 25 minutes now. Did I get scammed?