Total Wireless

Hi, JG! Oh no, let’s get you that upgrade! We definitely want to make sure you can grab the iPhone 17 Pro Max. Stock can flip fast on the site, but we're on it. Please do not hesitate to DM us on our social media platforms so we can check the inventory for your area right now and help you secure one!

@totalwireless Do you still sell the @Apple iPhone 17 Pro Max? It's not listed on your site.

@KMRS2021 We've got you covered, Kayla! We can help you fix your login and phone service right here, just send us a quick DM to get started!

@totalwireless how do I get in contact with someone who can resolve an issue with my phone service? Not able to view the account online.

Hi there! Thanks for reaching us. I am so sorry for the frustration with your order, and I completely understand why you feel this way after being given different dates. Please reach us in our social media to chat to us if you need any further assistance with your order. We are here to help.

@totalwireless this is unacceptable. I placed an order June 5th for an iPhone 17. I've been told multiple times it should ship by today and when I reached out to customer service they said they don't know and cannot tell me. I feel like I was scammed by your website!

@jchodagam Hey there! So sorry to keep you waiting. Please follow us first and then DM us. Please know we can't DM you if you aren't following us! Once you hit follow, shoot us a message so we can help!

@totalwireless @gloobalist I am not able to DM you. I am trying to DM you but cannot. Can you please DM me ? I trying to reach you for days now.

Anybody have service w @totalwireless in the #philly area? I bought a phone @Target online, I didnt pick a Total phone. Unboxed it tried my sim, tried their sim, they don't have service in zip code areas in Philly. They won't unlock the phone must use it for 365 days Poor Service

@mata5956 Hello! We apologize for any difficulty you've had getting in touch. Please send us a direct message so we can look into this for you right away.

@totalwireless should I call 611 for customer service at Verizon?

@ELLY761006 Hey there, friend! Thank you for reaching out to Visible! Sadly, we cannot reply privately due to your user restriction. Please follow us so we can assist you. If not, you can message our Visible Support team on the app, our website or our Facebook page. -Gabriel M

@KhurramL6621 We are sorry to hear that you are facing troubles with your service plan, specially because we know how important it is for you to have it set up in the right way. Please send us a DM for more assistance.

@totalwireless Very disappointed with @TotalWireless. My $65 plan was changed without my authorization, and after spending over 1 hour on the phone with customer service, my issue is still unresolved. Customers deserve better support and accountability when it comes to billing.

Hey there! Thank you for reaching out to us. We sincerely apologize for the delay and the frustration caused by your recent upgrade experience. We would like to investigate the status of your order immediately to provide a resolution, please send us a private message with your account details so we may assist you further.

@totalwireless not only did their customer service give me conflicting accounts about what's going on w/ my new phone but they gave me no type of resolution to the problem they admitted it will not be resolved they also told me I'd have to wait another week before I can get info.

That’s definitely not the experience we want you to have while waiting for your new iPhone. Let’s get eyes on your order right away and see what's causing the hold-up. Send us a quick DM with your order number and the email address you used so we can investigate this for you. -Ryan M

@totalwireless total wireless has a delay on iPhones horrible customer service and online portal company sucks man

@tommyTOPtick Hi! Thanks for reaching out to us! We hear your frustration and want to make things right. We absolutely have a dedicated customer service team standing by. Please send us a direct message right now, and we will assist you immediately to get everything resolved.

@BLACKGUNNHTOWN @totalwireless @totalwireless does NOT have real customer service. You need to switch to a better service and port ur number (if you want)

@totalwireless TotalWireless y'all are starting to piss me off with the lack of urgency and restoration of my phone line and my bill has been paid..... #FixThisShit why do I have to wait 24-48 hours and ify bill was late myine would be off but it's paid and I have to wait 🤬🤬

@Danganronpaul1 Hello there! Thank you for reaching out to us. We have just sent you a direct message to provide further assistance with your request, see you there!

Been trying to renew my service with @totalwireless all day. The website won't let me add funds, the call robot just reads me ads, and the text tobot just goes on circles. Terrible. I'm never using this carrier again

@BLACKGUNNHTOWN We completely understand why you're upset. Waiting for 24-48 hours after paying your bill is not acceptable. We want to get your service restored as quickly as possible. Please send us a DM with your phone number, so we can look into your account right away.

@lee_geko Hello! We would like to assist you as soon as possible and ensure the best resolution for your concerns. We have attempted to contact you, however, we are currently experiencing some system issues. Please reach out to us directly, so we can provide you with further assistance.

@totalwireless Yes I'm more than willing to talk, please message me

@totalwireless How exactly do you teach your call center representatives to say "No" to the customer repeatedly, hang up on them, and refuse to allow them to speak to a supervisor? I would VERY much like to know how to get a job where I can get paid to do that.

@lee_geko Hi, Lee! We hear you loud and clear, and we don't blame you for being upset. This is definitely not the level of service you should expect from us. Please allow us to look into exactly what happened, so we can fix it. -Karen M

@LoganStree54486 We are ready to dig into this porting issue and help you get things secured immediately. Please DM us on our social media platforms right now, so we can look into your account safely in a private space.

@totalwireless I'm I'm having trouble receiving phone calls and apparently this man has ported my phone number over to his phone and I'm only getting internet now so I don't want to know what's going on thank you

@totalwireless nu number is attached to this 13478732573 numbers phone it's an I phone

@LoganStree54486 We do apologize for the inconvenience, that sounds incredibly stressful, and we want to help you get this sorted out right away. Not being able to get calls is a huge hassle, especially with your number up in the air.

@LoganStree54486 For your security, we strongly recommend editing or removing the public post containing your phone number to prevent further unauthorized access or spam.