Tracy Maylett, Ed.D

Can 360-degree Feedback Predict Operational Performance? decision-wise.com/resources/arti…

Check out my latest article: Start with Your Employee to Revolutionize Customer Service linkedin.com/pulse/ex-cx-st… via @LinkedIn

Five Compelling Reasons to Prioritize (Your Own) Employee Engagement decision-wise.com/resources/arti… @DecisionWise #employeeexperience #employeeengagement

A Successful Strategy Depends On Listening To Your Employees linkedin.com/pulse/successf… via @LinkedIn

Disengaged team? Look in the mirror.

Sometimes employees dismiss input from their managers because they don't think their bosses understand what it takes to succeed in their jobs. s.hbr.org/44Lnk91

The Customer Experience Doesn't Actually Begin with the Customer linkedin.com/pulse/customer… via @LinkedIn

Is executive coaching worth the money: Six ways to maximize your investment fastcompany.com/90923800/is-ex…

@DecisionWise #EmployeeEngagement #EmployeeExperience

“Swiping” Isn’t Just About Smartphones: The Real Reason Employees Disengage From Training tinyurl.com/2m5oyzsg

🚨The 5 consecutive quarters of year-over-year declines in productivity is the first such instance EVER with data going back to 1948! ⛔️Productivity down 0.9% y/y in Q1 2023, which is exacerbating the compensation pressures & pushing up unit labor costs, up 5.8% y/y