TradePoint

@wob86 Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib twitter.com/messages/compo…

Placed a big order with @TradePointUK and now found a 2nd thing that is wrong customer service is useless and can’t get it fixed in less than 2 weeks and apparently every manager is in a 2 hour meeting!

@NickLoc63456510 Hi there. If you can send us over a DM, our CS team here can take a look at this for you. Thanks, Pam twitter.com/messages/compo…

@TradePointUK why are scammers better at replying than you? Common sort my missing order out.

@BandQ @TradePointUK purchased a brand new Mac Allister solo chainsaw and when opened it had no battery. Phoned customer service and was told it does not come with a battery. What’s going on where is my battery?

GoodHome Saturnia Electric Blanket, sold between Nov’24 and Dec’25. In some cases, an electrical component may overheat leading to a fire or electric shock risk. If you think you have the blanket, please return it to your nearest store. Full details: bit.ly/3JRTgRq

@gkedia999 Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

@TradePointUK bought Cooke & Lewis induction hob from Cardiff gate branch on 17 Nov. I have lost the reciept and want to return it since its faulty. I went to the store but they refused to return it without reciept. I have paid by card Is it possible to get a duplicate receipt ?

@MikeCoxCowes Hi Mike. Can you please pop us over a DM and our CS team here can take a look at this for you. Thanks, Pam

@TradePointUK offering zero customer service. Text said delivery between 09:30 and 11:30 but no sign of it at gone 12. When I called HQ they said it will arrive when the driver gets there! 0 out of 10 for service

@LouiseLowe88 Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Thanks twitter.com/messages/compo…

@TradePointUK waited in all day for a delivery, no contact from anyone, contacted customer services 4 times. No can tell us what is going on. Absolutely appalling customer service! No delivery Monday, moved to today, still no delivery. Time slot was 11:30 till 1:30

@1984utdkidswife Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib twitter.com/messages/compo…

@TradePointUK I’m Unable to sign into my account. When I sign it entering my email address, a message appears saying I don’t have e an account. When I try to register a new account, it says an account under my email is already in use and I have my account No. can someone help?

@susanbarclay09 Hi there, Thank you for reaching out. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks

@TradePointUK Please can someone at TradePoint help to fix the problem with my online account. I have been trying unsuccessfully since July to get my flat rate of 10% reinstated on my account. Numerous contact with Customer Service and store trying to help. So frustrating!

@karenteacher09 Hi, Karen. Thanks for reaching out. Please pop us a DM if you'd like to discuss this further and our CS team will be able to help. Many thanks. Tara twitter.com/messages/compo…

@TradePointUK Please can someone at TradePoint help to fix the problem with my online account. I have been trying unsuccessfully since July to get my flat rate of 10% reinstated on my account. Numerous contact with Customer Service and store trying to help. So frustrating!

@DaleForeman77 Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib twitter.com/messages/compo…

@TradePointUK think you are having some IT issues, unable to add anything into my basket via the app, get this message

@Andy22edwards Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Thanks Karolina

@TradePointUK I have a question. My local store showed online as having 2 of an item in stock, there were none. I went to another less convenient store and picked one up. That item was incomplete and the customer cancelled the job. I tried returning the deficient product

@slater9211 Hi there. Thanks for reaching out about this. Please pop us a DM with your order details and our CS team can look into this for you now. Many thanks. Tara twitter.com/messages/compo…

@Andy22edwards Hi Andy. Please send over a DM and our CS team here can take a look for you. - Pam twitter.com/messages/compo…

⁦@TradePointUK⁩ third consecutive lunch break spent on hold before having to hang up - if you are this busy you need more staff!

@technologytotea @NRLAssociation Hi there. Thanks for reaching out about this. if you can please pop us a DM then our dedicated CS team can look into this for you. Many thanks!

@TradePointUK shocking delivery today. Still hanging in to your helpline and no one answering. If I don’t get my delivery the builder cannot work tomorrow. @NRLAssociation some sort of partners!

@RealityGuru__ Hi Scott. Please send over a DM and our CS team can take a further look at this for you. - Pam

@woodallc87 Hi Charlie. Please send over a DM and our CS team can take a look. - Pam

@TradePointUK missing part of order 1053465777, just spent 25 mins on phone to customer service then was cut off when on hold. Are you able to help?

@DreamDetective1 Hi Christopher Please send over a DM and we can get this looked into further for you. - Pam twitter.com/messages/compo…

@TradePointUK are you anything to do with B&Q I am trying to find contact at B&Q to sort out fraud where accounts have been made in other names and addresses

@je555hwd HI there. If you can pop over a DM, our CS team can check this for you. - Pam

@TradePointUK Hiya, I bought a item on 30/05/2025 and lost the receipt. Is there anyway you could email me one over. I know exactly what was bought and when and can tell you which store. Any help would be appreciated as I want to return a item

@LukasStapleton Hi Lukas. Please send over a DM and our CS team can look at this further. Thanks, Pam twitter.com/messages/compo…

@TradePointUK you can cancelled my order on 3rd June 2025 and still not issued a refund. Everytime I phone i get told its been processed. Not acceptable. Please advise as I've had to pay out elsewhere for the same items?

@je555hwd Hi there. Thanks for getting in touch. If you pop us a DM our CS team can look into this for you. Thanks. Aqib twitter.com/messages/compo…