Ask Trading 212

@WitnessDecline @Trading212 The maximum order & position sizes depend on the market conditions and are aligned with our risk management policy. We've introduced a mechanism that automatically updates the quantities of all instruments monthly. At the beginning of next month, you can check the new quantities.

@Trading212 Any chance you could increase the limit on the amount of shares we can own of $P40 (PlanOptik)? Being limited to just 97 shares (£750) seems unnecessarily strict, especially since this company is part of the semiconductor sector which we want to trade.

@Ajaxin @Trading212 Thank you for the suggestion - we've passed it on to the team for consideration. For now, the only way to have only active pies displayed in the Portfolio tab is to delete the inactive ones.

Hi @Trading212 could you add a filter on the Investments page to show only active pies? It’s currently hard to tell which pies are active vs inactive.

@markitsmad Please reach out via the t212.cc/ask form so we can take a closer look and see if there were any accounts with that email address. Once submitted, DM us your reference number, and we'll get back to you as soon as possible.

@Trading212Help I am trying to open a cash isa with a promotional rate - I click on the link , it asks for an email address, I give it but it says it’s already in use … but I don’t have an account. What do I do?

Regular transfers can take up to 2 business days. If your bank is supported by TrueLayer, you can initiate an instant bank transfer directly from the app, and the funds should be credited to your account in no time. If a particular transfer has not yet arrived, please contact us via the in-app chat or through the t212.cc/ask form so we can assist you further.

@Trading212 hello why is it taking 3 days for a small simple transfer to reach you ?

@cosmograf @Trading212 Once all criteria are covered, it may take up to 3 business days to receive the reward. If that timeframe passes and you still haven't received the shares, please reach out to us via the in-app chat or at t212.cc/ask, and we'll look into it further.

@Trading212Help @trading212. You aren't honouring your Free fractional share offer.. Invite link was used correctly. Account verified and min. deposit made. Neither party have received the promised rewards...

@DrGoris We’re sorry to hear about your frustrating experience. We’ve located your case and, after reviewing it with our payments provider, an update has now been shared in the active conversation. If you need any further assistance, please let us know - we’ll be happy to help.

@Trading212 @Trading212 I have an official certificate from my bank proving the 1090€ refund with ARN codes never arrived. Your support is ignoring the evidence. Complaint filed with the Cyprus Ombudsman. #Ticket5550768

@anthslife @Trading212 We’re sorry to hear that you’ve had to wait so long. Unfortunately, we’re unable to send you a DM due to your X account settings, but we’d be happy to take a closer look if you share your account details with us via private message 🙏

15 days and counting since I was able to buy with @Trading212 😒 I’ve been waiting for my new driving licence for about 3 months now.

@ProfitPixels_ @Trading212 Derzeit können wir nur die anstehenden Dividenden für beliebte Aktien anzeigen. Wir schätzen dein Feedback sehr und werden es bei zukünftigen Verbesserungen auf jeden Fall berücksichtigen.

We appreciate your patience and understand the eagerness to get through the SIPP waitlist. The feature is currently in beta, and access is being gradually rolled out. While we can't provide an ETA, once you're on the waitlist, you will receive a notification as soon as you can create an account.

@Trading212 I’ve been on your SIPP waiting list for a month now with no update. I have cash i want to place and put to work, I want it to be with you as Ive been with you since 2020 but give me an update either way, don’t keep me hanging on no updates Ill place the cash in another provider

@mersthamsue @Trading212 If you're unable to access a specific part of our services, please send us a message via the in-app chat or by using the t212.cc/ask form. We'll gladly take a closer look at the situation and assist further right away.

@Trading212 I have a small account with you but I cannot access the 'share' any longer. Please tell me why

Hello 👋 If you're having difficulties setting up your ISA account, please send us a DM with more information here on X, and we'll gladly assist. In case your tweet is about setting a take profit order, you can do that by creating a limit sell order for any existing position in your ISA. There's more information on how you can do that in our Help Centre article here: helpcentre.trading212.com/hc/en-us/artic…

@Trading212 Hi everyone, sorry for stupid question, it is impossible setup tp in the trading 212 isa account, thank you 😊

Privacy matters - especially when you're investing on the go. Flip your phone face-down and up to instantly blur your portfolio balance, P/L, and other sensitive data. Flip it again to restore your view. A simple way to keep your information safe when checking your account in public 🔒 The feature is already live, so just make sure you're on the latest version of the app, or update if you aren't.

@Xxxxx50986910 @Trading212 Thank you for the provided information! We have located your case, and you can expect our team to get back to you with an update as soon as possible. Rest assured that your deposit isn't lost and will be credited to your account as soon as possible.

We're sorry to hear about your troubles. We want to assist with resolving the situation, but we're unable to send you a DM because of the settings on your X account. Can you please message us instead, or submit a ticket via the t212.cc/ask form and share the reference ID as a reply to this message? We'll take a closer look right away.

Sent £15k to @Trading212 and my money is now stuck in limbo. Told it could take weeks! For anyone considering using @Trading212 for serious savings or larger deposits, I would strongly suggest thinking very carefully!

@BoabSideshow Our services have been up and running as usual. When there's not enough volume or liquidity, it can take longer for orders to fill. If this is related to a specific order, please message us via the t212.cc/ask form, and we'll take a closer look right away.

@Trading212Help I'd there a problem with your platform? I've been waiting nearly 24 for a UK stock sale to go through?

@ThePieBuilder @Trading212 Thanks for flagging this. We want to take a closer look. Please send us a few examples via the in-app chat or t212.cc/ask, and we'll check the Yield %.

@Trading212 @Trading212Help Most of your YIELD % have changed in the last week (Under "Stats" on each stock page) to wrong amounts for each Stock.

@omar_omaris Let us take a closer look. Please send us a screenshot here: t212.cc/ask, and we'll review the situation.

@Trading212Help Are there issue with the Value Projection in the pies? Mine are giving my unrealistic very high projections.

@saimsunny737 @Trading212 Hello 👋 In case you lost your card and can't provide a bank statement to verify it, please reach us via the in-app chat or the t212.cc/ask form. We'll gladly take a closer look and assist.

@Trading212 how can I remove my withdrawal card ? I lost my card now I cant verified

@ArianeSherine Due to regulatory requirements, we do not offer our services in the United States or to US persons, including those with dual nationality. For further assistance, please get in touch via the t212.cc/ask form.

Hey @Trading212Help, please can you explain why I can't open a @Trading212 ISA just because I happen to hold dual US citizenship as well as British? I was born in the UK, have lived here all my life, pay my taxes here and have only visited the US once. This feels discriminatory?

@HitsLondon There have been no issues, especially with the deposits from around 10 April. Please check your inbox - we tried reaching out again. If you haven't received it, please DM us your account details and we'll assist further.

@Trading212Help @Trading212 No message received there. Anyhow, can you confirm if there have been any problems with bank payments and soecifically those made on 10th April please?

@Trading212 why are clients payments not credited to their accounts even after 4 working days? Seems issues with your systems. Does anyone else have this problem? Also why the silence on X. Is #Trading212InTrouble

The instrument remains in close-only status due to risk management measures imposed by our intermediary. These restrictions are typically applied in response to elevated volatility, unusual trading patterns, or concerns around potential market manipulation. As soon as trading is resumed, we'll remove the on-screen notification.

@Trading212 Market open and still unavailable

@Trading212 Hello? $AIXI has been limited to buy since Thursday night can you do something about this please?