Ask Trading 212

We're sorry to hear that you're having trouble getting into your account. We'd like to assist with resolving the situation, but we're unable to send you a DM due to the settings of your X account. Can you please message us instead, or submit a ticket via the t212.cc/ask form and share the reference ID as a reply to this message? We'll take a closer look right away.

@Trading212 can you please verify my identity.. I cannot get into my account and I have tried to verify it 5 times! This is important stuff and you have no live chat.

We’re sorry to hear you’re having trouble with the bot. We’re always looking for ways to improve it, so if you have any suggestions, please share them through the t212.cc/ask form. After using the form, just DM us your case reference number and we’ll be happy to review your feedback.

@Trading212 Please advise how I get a bot that understands English, I'm trying to help you here..

@harrysmahal1 There isn’t a specific option to download a copy of your current portfolio. However, you can export your trading data as a CSV file from the History tab. Information about your current cash balance and investments can be found in the activity and monthly statements.

@Trading212 can I download a copy of my entire Stocks and Shares portfolio?

@RudeS3npai We can't contact you due to your X account settings, but we’ll be happy to help if you reach out via the t212.cc/ask form. Once you have a reference number, feel free to share it directly here or via DM.

@Trading212 can I get some help Please? I am data and WiFi, internet working but when I try to log in it says no internet connection…I’ve logged out and try to log in. Not working

@KumbullaMonty Please contact us via the in-app chat or t212.cc/ask form. Once we review your account, we’ll be able to provide a breakdown of the pie cash and share more information.

@Trading212 Hi, can you tell me what the amount “pie’s cash” means on this screen please? There’s no separate cash showing and dividends are both in pennies at the moment and reinvested, where has this £35.84 come from?

@Trading212 Currently, our focus is on introducing SIPP accounts next. There are no specific plans for Junior ISAs right now, but we’ll consider this in the future and let you know if we have any news.

Find how to get started in our README file here: github.com/trading212-lab… #AItools #AgentSkills #ClaudeCode #OpenAICodex

Trading 212's API can now integrate with AI 🤖 You can now plug Trading 212’s API to your preferred AI tooling like Claude Code, OpenClaw (Clawdbot/Moltbot), or OpenAI Codex. Integrating your API with an AgentSkills-compatible tool allows you to: ✅ Buy and sell shares via market, limit, stop, and stop limit orders ✅ Search and browse through all tradable instruments ✅ Track open positions and manage your portfolio ✅ Access your account history, analyse and filter all transactions, export CSV reports and more Descriptive analysis generated by an AI automated tool based on your portfolio and general market indicators. AI analysis is experimental, and Trading 212 does not guarantee its accuracy. This content is for information purposes only and is not tailored to your personal financial circumstances. Not investment, legal, or tax advice. Do your own research or consult a qualified advisor. Terms apply.

@judeede2002 We can’t message you due to your X account settings. Please use the t212.cc/ask form and share the reference number once submitted so we can assist you.

@Trading212 I put some money in the cash ISA two days, some amount has been deducted. Pls kindly assist in resolving this

Hello 👋 If you're referring to the return a specific holding displays, you can click on the result to see a more detailed breakdown of it and how it's calculated. In case you're referring to something else, please send us a DM here with more information, or reach us via the in-app chat or the t212.cc/ask form. We'll gladly take a closer look and assist further 🙌

@Trading212 Hi I have a stock showing as if 12 as a % of 3284 is 1.1-3%. Presumably the .1-3 is allowing for exchange rate variance but this is grossly incorrect when it represents £577 out, with the stock amount owned and current price matching? The market closed but remains so?

The maximum order and position sizes depend on market conditions and are aligned with our risk management policy. We have a mechanism that automatically updates the quantities of all instruments monthly. At the beginning of next month, you can check the new quantities in the 'Trading instruments' section on our website.

@Trading212 Disappointed to discover there are set limits on the number of shares I could buy in Kefi minerals and that orders for aim listed shares can take hours or days to clear due to illiquidity.

@GaslightMillie Hello 👋 We just sent you a message, so please check your inbox when convenient. We'll be glad to assist with any questions you may have 🤝

@Trading212Help hiya, please can I DM you? Thanks!

We’re sorry to hear about the issues you're having. Since your X account settings prevent us from sending you a DM, please contact us via the t212.cc/ask form. Once you have a reference number, share it with us here or via DM, and we’ll make sure the case is checked promptly.

@Trading212 So I've tried 4 times to send cash from my bank account through Truelayer and it makes me try again every time, so I've given up. You've lost a client, life too short.

Whenever a corporate action takes place, trading with the affected stock will be temporarily restricted. In such cases, we place a trading notice on the instrument to keep clients informed. In the case of BHAT, a 1-for-50 share consolidation was carried out. This has already been completed, and the stock is fully tradeable again.

@Trading212 why won’t it let me buy or sell $bhat? There’s been restrictions for hours…

We can't message you due to your X account settings. For us to look into the login issue, please contact us via the t212.cc/ask form. Once you have a reference number, share it directly here or send it to us via DM. We’ll make sure your case is checked as soon as possible.

@Trading212 could you give me some assistance as locked out of account. Thanks

@financefraz Sorry to hear that you’re experiencing this issue. If restarting or reinstalling the app doesn’t fix it, please get in touch via the t212.cc/ask form so we can take a closer look and assist with resolving it.

@Trading212 you ok hun 🤣

@ajhowes70 We’ve just sent you a message over here - please check your inbox and we’ll be happy to help.

@Trading212Help where is the code you supposedly send to my trusted device when I am trying to access account details? I can’t find any notifications on either device I use to access my account!

@spark240 We can't message you due to your X account settings, so please contact us via the t212.cc/ask form. Once you submit the request, share the reference number, and we'll assist with the deposit issue.

@Trading212 guys i have an issue depositing funds on android….who can help?

@aliasaadi10 We’re sorry to hear about the difficulties you’re experiencing. It appears we’re unable to contact you via DM due to your X account settings. However, if you send us a message with your case or account details, we’ll be happy to help.

@Trading212 trading 212 should be banned - I am a customer and can't access my account because trading 212 only sends verification code to the app. but how can you get a code in the app when the app won't let you log in untill you enter the code!?? It's beyond idiotic. Don't use them ever!!

@justconfidence We can't contact you due to your X account settings. Please send us a DM with your case reference number or account details, and we’ll be happy to assist with the verification.

@Trading212Help See tweet above.

@Trading212 Hi, I have full access to my account on the desktop web view, but have had this notice for the app for days now - what is going on, and when will it be solved? I've had no Comms or updates from T212.

@Trading212 @KumbullaMonty Yes, that's right - the earned interest is based on the amount of free funds and the amount reserved for pending orders and is separate for each account type you hold with us.

@KumbullaMonty Yes, interest is paid on funds that are locked for pending orders. If you didn't see a payment in your Invest account, please reach out to us via the in-app chat or the t212.cc/ask form. We'll gladly take a closer look and assist 🙌

@Trading212 does interest on uninvested cash still accrue on cash set aside for a stock buy order where the purchase has not yet gone through? Got an interest notification on the ISA side but not the Invest side.

@Paleodimio If you were trying to initiate an instant bank transfer, Nationwide experienced downtime with TrueLayer, which caused such attempts to fail. The issue is now resolved, so please try again and let us know if you still face any difficulties 🙏

@Trading212Help Having trouble making deposits from a Nationwide account. It says now "temporarily unavailable" but the Nationwide app is working fine. Other times it said something like "unable to connect". Any solution/idea why this happens? Most times works ok.