TransUnion UK

We’re saying goodbye to this channel, but not goodbye to you. Follow us on LinkedIn (transu.co/60112dkOL) to stay connected. Consumers can continue to reach us here: transu.co/60122dkO0 #TransUnionUK #TransUnion

@brodielikesyou Hi, please email UKconsumer@transunion.com with your query and our team will be able to assist.

Trying to dispute my @TransUnionUK credit report after I was directed to it via @creditkarma from a push notification. Seem to be stuck in an endless loop where I'm not able to dispute the current address, which is approximately 6 years old. Do you have a UK support phone number?

@BenjaminEHowe Hi Ben please email us at ukconsumer@transunion.com, and we can look into this for you.

@TransUnionUK hi team, something is missing from my credit report... Unfortunately I can't file a dispute using your online system because the record is missing rather than incorrect. What's the best way to get this fixed please? Thank you in advance!

@stefano0864 Hi, thank you for contacting us. If you would like an update on your dispute status please email UKConsumer@transunion.com using the subject line 'Twitter Query' and we can look into this for you. Thanks

@TransUnion @TransUnionUK what are the timeframes for dispute resolution concerning electoral roll? Why is it only transunion out of the credit reference agencies that do not have my electoral roll info upto date?

@Leabee28 Hi, thanks for contacting us regarding this matter. Please email us at UKConsumer@transunion.com with the subject line 'Twitter Query' and one of our team will look at this for you.

@TransUnionUK I need URGENT help you have merged my credit file with another person with the same name and DOB. It’s carrying significant debt, this needs to be rectified as a matter of urgency.

@Stream7Live Another great event connecting our teams across the globe, thanks @Stream7Live 👏

Last week, we supported @TransUnionUK with their UK Town Hall at North Church in Leeds! We produced a dynamic hybrid event that connected team members from across the globe, ensuring everyone could participate and stay informed. 🌐🎥 #HybridEvents #EventProduction #TownHall

@jenerallyfewmin Hi Jen, thanks for reaching our. Please can you DM us with your email address so that your query can be passed on to our consumer team who will be in touch directly. Thanks.

It’s like @TransUnionUK has Goldilocks dealing with their dispute correspondence.

@TransUnionUK provide evidence that I am indeed on the electoral roll in the UK, with evidence of my registered proxy and crown servant vote. Various emails (even though I put my ref) - replies varying from ‘please provide email confirmation of the period registered’, which I do

@showponytrader Hi, Ivan please can you DM us with your email address so that your query can be passed on to our consumer team who will be in touch directly. Thanks @TU

@HalifaxBank @TransUnionUK my credit score has gone down because apparently I’ve opened at least one new account in the last 6 months, but I haven’t?

@thetallBlonde68 Hi Christine, thank you for reaching out. Please can you DM us with your email address so that your query can be passed on to our consumer team who will be in touch directly. Thanks @TU

@TransUnionUK We need some help with a Credit Score issue. We had a Shell energy account which was closed on 1201/24 on house sale. Final payment of £536.35 made 17/01/24. Credit Report now showing o/s amount £138, account still open and missed

@benste95 Hi, @benste95 thanks for contacting us, please can you email us at UKConsumer@transunion.com with the subject line 'Twitter Query' and our team will look into this for you. Thanks twitter.com/messages/compo…

@HalifaxBank @TransUnionUK When checking my credit score in the Halifax app it’s gone down 15 points in the last month. The reasons given are: 1/3

@puddletash Hi, we would like to resolve your issue. Please can you DM us with your email address so that your query can be passed on to our consumer team who will be in touch directly. Thanks.

At a time of economic uncertainty how can we help the financially under-served and improve financial inclusion? I spoke about this, and how at @TotallyMoney we believe your financial data should work for you, not against you on @TransUnionUK's podcast. transunion-uk-podcast.fireside.fm/the-drive-for-…

@Fionak33700582 Hey Fiona, please can you DM us with your email address so that your query can be passed on to our consumer team who will be in touch directly. Thanks

@TransUnionUK @ClearScore because I saw a wrong address on my credit file caused by a co. selecting a neighbouring property as my address, so far it’s taken 3 months just to get my query to the ‘disputes’ team at TU. WTF has happened to customer service EVERYWHERE? #nobodysthere

@rachii1979 Hi, thanks for contacting us, please email us at UKConsumer@transunion.com with the subject line 'Twitter Query' and we can look at this for you. Thanks

@TransUnionUK I emailed over a month ago regarding a dispute re my electoral registration info was incorrect. No communication back within stated timelines! Not good customer service !

@tameraktas Hi, thanks for contacting us, please email us at UKConsumer@transunion.com with the subject line 'Twitter Query' and we can look at this for you. Thanks

It’s month 8 and after2 written proofs and forwarded an email from @EnfieldCouncil i am yet to see the correct electoral date on my credit file! Useless @TransUnionUK

@BenwRamsay Hi, please can you DM us their email address so that their query can be passed on to our consumer team who will be in touch directly. Thanks

@TransUnionUK you are treating one of our customers terribly. She initially enquired on July 10th and absolutely no correspondence back from you! This is currently stopping her getting a mortgage and will result in financial harm in due course. Please can you help?!

@forealsiies Hi, please can you DM us with your email address so that your query can be passed on to our consumer team who will be in touch directly. Thanks

@TransUnionUK you should really update your automatic emails to be realistic. I’ve emailed a few times in the last couple of months regarding my name being wrong in your system and got 0 responses back

@JocelinoRodrig Hi, please can you DM us with your email address so that your query can be passed on to our consumer team who will be in touch directly. Thanks

@TransUnionUK How long does it usually take to get a consumer admin response via email from your support team? I've provided the documentation required but have not received an update or response to my emails.

@carlcouk Hi, please can you email us at UKConsumer@transunion.com using the subject line Twitter Query and someone will be able to look into this for you. Thanks

@TransUnionUK Why it is it so hard to get an answer to a simple query. My electoral information is incorrect even though I’ve sent you a letter from my local council you haven’t done diddly squat to update it refer to ref 1677629 😬🤷‍♂️

@pasteech Hi, can you please DM us with your full name and email address so we can look into this for you. Thanks