Robin

@thetrainline @crosscountry @AvantiWestCoast Hi Cat, were you able to check my details?

@Trump02045889 @crosscountry @AvantiWestCoast Hi Robin, if you bought tickets that were to be collected at the station, they must be printed before boarding. Would you like me to check the booking for you? Thanks, ~Cat

Hi @CrossCountryUK , I’m honestly at a loss and don’t know where else to turn. I was charged twice for the same journey (Coventry → Manchester Piccadilly), and after instant emails and even returning to the station in person, I still can’t get a refund or a straight answer.

@CrossCountryUK Sure, I will call the number then. If a refund is not possible, that would be once again another disappointment.

@Trump02045889 We don't have anything like that I'm afraid. We're a different department so each message doesn't have a reference number ^JR

@CrossCountryUK I will call this number when I get back. But am I going to describe the whole situation to your customer relations team once again, or do you have references from this tweet and the back and forth emails on 24/1?

@Trump02045889 This isn't something the station would be able to help with in this case. I would advise calling our Customer Relations team who can talk you through the next steps to getting this resolved - 03447 369 123 (option 4) Mon-Fri 09:00 - 17:00 Sat 09:00 - 16:00. ^JR

@thetrainline Hi Trainline, my initial ticket collection code was C4K4WXN8 Transaction ID: 655288036458 Transaction Date: 17 January 2026 Invoice number: 655288036458

@Trump02045889 Would you like me to check the booking for you Robin? Thanks, ~cat

@thetrainline @crosscountry @AvantiWestCoast @CrossCountryUK (Cont.) I feel completely let down by the customer support process. I’ve tried to be patient and reasonable, but I’m exhausted. @CrossCountryUK please take responsibility for this case and help me recover the money I shouldn’t have been charged in the first place.

@thetrainline @crosscountry @AvantiWestCoast @CrossCountryUK (Cont.) At this point, everyone just points somewhere else. Trainline points to CrossCountry. The station points to CrossCountry. CrossCountry keeps pointing away.

@CrossCountryUK It was purchased on the train, from Coventry to Manchester Piccadilly. There was no train changes so I was on the same train once I departure from Coventry.

@Trump02045889 Hi Robin, where did you purchase the ticket from? Was it from New Street stations itself ^JR

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