Urban Utilities

Hello! Welcome to the Urban Utilities Twitter account. We’re glad you’ve joined us. If you're looking for support or information about your water supply or our sewerage services in South East Queensland, we've included some key phone numbers and resources to help you out. 👇

For the latest updates by suburb, visit: urbanutilities.com.au/faults-and-int…

Our crews are at each site and are working to restore normal supply as quickly and safely as possible. We’re sorry for the inconvenience and thank the community for their patience while we carry out these essential responsive works.

Our crews are responding to multiple water pipe bursts across our region, including in Rocklea, Kenmore, Kalinga, Inala, and North Ipswich. Customers may notice lower-than-normal water pressure, intermittent supply, or temporary outages while repairs are underway today.

@spaceface22 We're very sorry for the inconvenience, and appreciate your patience while our crews do the repairs. They will be working very hard to restore water as soon as possible. -Lauren

@UrbanUtilities So a 20th of May, 10am restoration window now? I can't even flush the dunny 👀

⚠️ Our crews are responding to a burst water pipe in Rocklea. ⚠️ Some customers in Rocklea, Salisbury and Moorooka may experience low or no waters. There are traffic impacts at 706 Beaudesert Road while restoration works are ongoing, and we urge drivers to take care. #bnetraffic

@kitjoegia We apologise for the unplanned outage last night which was due to a burst main in your area. Because crews are responding to jobs in real time, they are not in a position to provide prior notification I'm sorry. Please send us a DM if you have any further concerns. Thank you. 1/2

@UrbanUtilities Water out New Farm Apr 30 2026,no attempt at advising anyone

Our crews are responding to a burst pipe in Manly West. There are traffic impacts on Wondall Road while restoration works are ongoing. Traffic diversions are in place. We urge drivers to take care. #bnetraffic

Our crews are responding to a burst pipe in North Ipswich. There are traffic impacts on Downs Street while restoration works are ongoing, with one northbound lane closed and a diversion via. Smith Street. One northbound lane is open for trucks and heavy vehicles. #bnetraffic

Our crews are responding to a burst water pipe on Enoggera Road at Alderley. Two of three outbound lanes on Enoggera Road are closed to traffic, and drivers are urged to take care. We apologise for the inconvenience. #BNEtraffic

Water service is restored in Tingalpa. Roadworks currently underway along Wynnum Road and will be completed tonight. Water still available in Holland Park while pipe repairs are underway along Abbotsleigh Street. Some noise impacts overnight and roadworks to commence tomorrow.

Crews worked through the night, but these are large pipes and complex jobs, so repairs will continue into this afternoon. Traffic impacts remain at both locations. We urge drivers to take care.

Our crews are responding to several burst water pipes across Brisbane’s south, including at Wynnum Road, Tingalpa and Abbotsleigh Street, Holland Park. There will be some traffic impacts and diversions, and we urge drivers to take care. #bnetraffic

@KBahaadini Good morning, I'll be happy to look into your bill for you. Can you please send us a DM with your full name, address and contact details? Thank you. -Lauren

@UrbanUtilities Hi My this quarter bill is not correct . How can I speak to some one

Our crews are responding to a burst pipe in Pinkenba. There are traffic impacts while repairs are underway with one inbound lane closed as well as the turning lane onto Eagle Farm Rd from Tingira St. We urge drivers to take care. #bnetraffic

@sydols Hi there, can you please send us a DM with the address? It's usually the council that will do tree maintenance on footpaths, not Urban Utilities, we maintain the water and sewerage network. Thank you. -Lauren

Our crews are responding to a burst pipe in Calamvale. Over the coming days there will be some traffic impacts on Gowan Rd with one inbound lane closed while repairs are underway. We urge drivers to take care. #bnetraffic

Here’s how you can contact us over the festive period: If you have a fault or emergency, call us anytime on 13 23 64. Our general line (13 26 57) and webchat will be available until 3pm on 24th December 2024, re-opening on Monday 5 January 2026 from 8 am

@Gigi8garlic #all" target="_blank" rel="nofollow noopener">urbanutilities.com.au/faults-and-int… Thank you. - Aoife 2/2

@Gigi8garlic Hi there, thanks for reaching out! I'm sorry to hear our phones are very busy right now. We are aware of no water in St Lucia, we are currently investigating the issue and will provide more details on our website. We apologize for the inconvenience. - 1/2

@UrbanUtilities no water here in St Lucia Brisbane & nothing showing on your website - and 30 mins of waiting on phone to you with no answer. someone saw a burst water pipe on Lambert Rd Indooroopilly. Any updates on what is happening?

Our crews are responding to a burst water main on Ipswich rd and Sherwood rd, Rocklea. The left turning lane is closed while crews complete repairs. Some properties will experience low or no water pressure. Thank you for your patience while we carry out these works. #BNEtraffic