Vrbo

Ski-in/ski-out is one thing. Ski-in… sauna, cold plunge, hot tub, then wine by the fire? Different category. This Fernie stay just made Vrbo’s Vacation Rentals of the Year — spotlighting the homes (and hosts) that deliver real quality and peace of mind. It’s not just where you stay. It’s how you recover. Explore the rest of the top vacation rentals of 2026: bit.ly/42w3rnJ

@LaCincy2000 We respect your decision. Once you are ready to relay your concern, please follow our Vrbo page and directly message us your email address along your booking details to be further assisted. -Erika

@vrbo Already did that on facebook. Get it from them.

Did we mention it's a Vacation Rental of the Year?

@LaCincy2000 Hi there. Thanks for reaching out to us, and rest assured to check best options toward your concern. -Erika

@vrbo Nope. Already did that.

@LaCincy2000 For further help, please follow and message our official Facebook account. This will ensure your resolution process continues without interruption. -April

@vrbo Already did that. No help whatsoever

@LaCincy2000 For any further assistance, please feel free to reach out to us via our official Facebook account; this will ensure our ongoing resolution process remains uninterrupted. -Darla

@reachAJ @vrbo So true. My rental had blood and urine on the bedding and mold in the shower. We left due to health concerns. No refund offered. Never booking vrbo again.

@LaCincy2000 Hi there, we know how frustrating this must be and want to help as quickly as we can. Please DM us your email address and booking ID so we can check into this. -Darla

@LaCincy2000 Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address, so we can look into this right away? -Darla

@vrbo Is this vrbo standards? Had to check out due to health concerns of mold in bathroom, urine and blood on bedding and asthmatic children. Yet no refund was offered. Be careful booking with vrbo. This property had good ratings and reality did not match the online version.

@Trumpetkerr Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address, so we can look into this right away? -April

#VRBO is not focused on their customers - I rented a beachfront unit from Friday-Sunday (April 24-26th) in OC Maryland for a girls volleyball tournament. The hot water did not work. The owner claimed the issue was because I was his first rented of the season and he was on the west coast - We left on Saturday am as it was filthy, as well. We had to stay elsewhere so we could, you know, shower. #VRBO claims they cannot get a response from the owner therefore they are claiming he denied it and I am out of luck. So beware when using #VRBO - they aren’t concerned about the paying end user - they care more about the slumlord.

@GRLWITHLUV7 We’re here to help and want to get this sorted as soon as possible. Can you send us a DM with your email and booking ID? -April

@kdope85 @Airbnb It's stressing me out because not only did we pay $900 for a place we did not stay at, we also paid $900+ for a place we had to book last minute due to our other host ghosting us. I'm so upset bc I have always used airbnb. Vrbo is also awful. Definitely going to look for hotels.

I have stayed at Airbnb for years and they took $900 from me for a place I didn't even stay at. This is crazy. No wonder people always say hotels are better. I already have another Airbnb booked for August, I'm reconsidering just canceling it and booking a hotel. @Airbnb

@GRLWITHLUV7 Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address, so we can look into this right away? -April

@Colt073078 Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address, so we can look into this right away? -April

@vrbo one of the worst experiences I have ever had a platform is yours. Made a reservation only to find out it was basically deleted and your team took 2 hours to correct the mistake. Which by that time 10pm I had driven 60 miles to another city. The most horrible EXPERIENCE EVER

@DaveSimpson22 Since you are already working with our service and legal teams, please continue through that channel for official updates, but feel free to send us a direct message if you need further assistance from our side. -Alana

@vrbo 152369060. Already spoke to your service department, and I’ve escalated to legal this practice of misrepresenting capacity cannot stand. @vrbo

VRBO misrepresented the property's capacity and charged me for individuals staying at the property within that stated capacity.  Don’t get ripped off by VRBO @vrbo

I’m truly sorry for the frustration this situation has caused. For your security, please avoid posting case numbers or account details publicly and delete them if possible. Since you are already working with our service and legal teams, please continue through that channel for official updates, but feel free to send us a direct message if you need further assistance from our side. -Alana

@tatiana8909 Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address so we can look into this right away? -Darla

@vrbo out of my rental. Not be able to have assistance or any kind of resnponse

@lala420tokes2 Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address so we can look into this right away? -Darla

We definitely have receipts, though of her, threatening us to not send the work phone. We definitely have receipts of her posting sensitive company numbers. We definitely have receipts from the flights, vrbo, air bnb, Ubers, personal rides to and from the airport, business dinners and personal ones, cash apps etc, not to mention the bar tab i closed out both nights ;) and I don’t even drink.

Expose them, show us the receipts and the opposing side of the argument. Are you saying you didn’t get flown out, fed, smoked out, paid, then sent home with product? Just curiosity, asking for a friend.

@luc3x6 It's our pleasure assisting you. Have a great day! -Alana

@ExpediaHelp @vrbo already contacted me on Instagram. Thanks for your fast response!

@vrbo @Expedia Serious hygiene and safety issues in a Vrbo property (mould, unusable jacuzzi, safety risks). Case already opened but no proper resolution so far. Can someone from support please escalate this?

@ZornAnnika Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address so we can look into this right away? -Alana

@vrbo urgent, i have a booking starting today with no valid address or host contact. Possible fraud. Need immediate support!

@AngelaCapozu Hi there, we’re sorry to hear about this. Could you please DM us your booking ID and email address so we can look into this right away? -Alana

@vrbo Avoid this platform at all costs! They leave you high and dry, zero protection insurance wise, and literally don’t give a …..

@vrbo horrendous platform avoid at all costs. Day 3 trying to get through to someone about holiday being cancelled by host and zero support or money back