val alker

Engagement and regulation spotlight session with Jack, Julia and Anne-Marie #Listening #Learning #Delivering #Collaboration #TpasConf25 @tpasengland

@Kashmiristreet1 are you open tomorrow? Thanks

Fantastic session on engagement toolkits at RING hosted by Weaver Vale yesterday with Kathy ⁦@NHC⁩ and ⁦Helen ⁦@StockportHomes⁩ - a mention for ⁦@Onward_Homes⁩ retrofit engagement too

gov.uk/government/con… Definitely more challenging and reflect tenants priorities I think - looking toward to hearing what our customers have to say about them

Debating what needs to happen to bring the necessary change that tenants want #tpasconf23 - listening and culture change high on the list

tenant scrutiny is a game changer and is here to stay - the regulator will want to talk to the scrutiny members - says Jenny Osborne #tpasconf23 ⁦@Onward_Homes⁩

Happy to be back in the midlands at at #tpasconf23 with @JphillipsOnward, Scrutiny Board member Kathy and Repairs and EDI member Amanda - looking forward to sharing ideas

Completed IronMay for #CancerResearch yesterday at a ⁦@WholeHealthTeam⁩ swim at Colwick raised nearly £700 so far ! 2.4 miles of swimming, 112 miles of cycling and 26.2 miles of running in May

Full house at the Northern Housing Awards last night thanks to ⁦@EQUANS_UK⁩ for the invite. Congratulations on your win. Fantastic to see all our ⁦@Onward_Homes⁩ nominations and to chat to ⁦@PhilMorganblog⁩.

@Kashmiristreet1 Went tonight - loved it all but the best was the red kidney beans - mmm veggie heaven !

@WhichUK @currys Thanks - will take a look - my issue is not how - but why such a bad process. As an advocate for customer engagement I feel it’s my duty to shout out about terrible processes. I wanted to email or complete a contact form - instead it took a gif of a carrier pigeon !

@ValAlker @currys Hi @ValAlker, we spotted your tweet and wanted to mention there's some great advice on our site on taking the best steps in a complaint process. Please feel free to send us a DM to discuss should you need too - which.co.uk/consumer-right…

@currys just discovered that as an IT giant your complaints process is only via post or phone you don’t have an external email - really ?!!! Shall I send it by pigeon?

@currys I want to register a formal complaint about the issues we have been having with your repairs service - in relation to my dads computer.

@ValAlker Hi Val, thanks for getting in touch. How can I help? Thanks-Y.M

What’s the dashboard Boards will need in the future to be assured on customer experience? That’s a key question from Kate Dodsworth today at #tpasconf23

How do Boards in #uksocialhousing know about what’s going on at customer level? Inspections will be asking for assurance that they are listening. @DodsworthKate #tpasconf23

Good to hear Kate Dodsworth #Tpasconf23 ‘tenants have been trying to get things put right’ organisations need to find ways to really listen - and for it to make a difference to the service. Why is it so hard to get this right?

'Opt In' to our 'customer community' mailing list to be kept ‘in the know’ about our services and proposed improvements in your area. You will receive a monthly email update, invites to join our forums, community events and customer feedback surveys. onward.co.uk/get-involved/y…

The rent cap will be set at 7%. All the comments so far have been about the problems this will cause to HAs. No one has yet mentioned the problems it will cause to tenants and leaseholders who are already struggling. That’s before the expected higher increase in service charges.

Queen street #Preston @prestoncouncil @Onward_Homes #LocalPolice working together to educate and support the community #CreatingPositiveSpaces

Do you know about OLIO? It's a free app that lets you give away (or get) free food and household items so they don't go to waste. Pretty awesome! Use my referral link here to download the app share.olioex.com/referral/66790…