VanMoof

@42Courses 🔥🚀

Nudge of the Day 🚲📦 VanMoof solved a costly problem with a stroke of creative genius by printing a picture of a flat-screen TV on their bike boxes. Shipping damage dropped by 70% because handlers treated them with extra care. @VanMoof

We're still riding, just not posting on X. Find us at vanmoof.com. Keep Moving.

S3 & X3 riders: the VanMoof app’s light calibration feature is back. Riders requested, so we listened. Check out the new version now.

12 months ago, we kickstarted a new chapter at VanMoof. Our mission? To get our riders moving. And our commitment? To put riders first – in every single decision we make. We revisit the commitments we made, one year on here: vanmoof.com/blog/en/one-ye…

We’ve got more ECU’s heading to our partners this week. Stop by your nearest partner and check availability - reengineering.vanmoof.com/en-US/partners

Say hello to the new, updated Garage Tab in the VanMoof App. All seven generations of our bike riders can now enjoy much smoother usability and easy access to all your favourite features. Update is live—have you seen it yet? 👀 Read more on our blog: vanmoof.com/blog/en/vanmoo…

To hear more detail about our €1000 discount code, listen to our Co-CEO, Eliott Wertheimer on BNR Mobility with Meindert Schut: youtu.be/W8Ns5HaHjjg?si….

Did you order a bike from the old VanMoof and not receive it? We hear your frustration. To help get you riding, you can apply for a discount of €1000. Apply at vanmoof.com/discountcode. Note: all requests subject to approval and conditions.

@harleyf Hi @harleyf, appreciate your love for our bikes! VanMoof has just restarted sales in Europe and will be coming back to North America later this year. We will email you with some more details.

Anyone know the status of @VanMoof's operations? Looking for a new city bike, and theirs is just spectacular (although I can't seem to find them any longer)

Since taking over VanMoof, we’ve put together lean teams, opened offices in our key cities, restarted the supply chain, and built a network of over 50 repair locations and retailers. Look out for a fresh VanMoof.com, new app features, and our new product lineup too.

We sat down with Thomas Ricker for an interview, and here’s his verdict. " 'Impressed,' is the word I keep coming back to after meeting with the new leadership of VanMoof." Read the full article here: theverge.com/24009091/vanmo…

Just shy of two months ago, we – McLaren Applied (through our e-scooter brand Lavoie) – acquired VanMoof. We’ve begun our journey to make VanMoof fit for the future, and we couldn’t be more excited about what lies ahead. Read More: support.vanmoof.com/en/support/sol…

Unfortunately, we cannot assist any riders via our Social Media platforms anymore. Please have a look at our Support Page for all information and updates around VanMoof: support.vanmoof.com/en/support/sol…. Thank you for your understanding!

Final dates for bike pickups, no appointment needed: Amsterdam East: 16, 17, 18 August 2023, 10AM till 6PM Amsterdam West: 16, 17, 18 August 2023, 10AM till 6PM Rotterdam: 16 August 2023, 10AM till 6PM Utrecht (shop & warehouse): 16, 17, 18, 19 August 2023, 10AM till 6PM

🚨For our riders in the Netherlands🚨 If you’re waiting to pick your bike up from a Service Hub you can now book an appointment via bit.ly/vmpickup And for our other markets - keep an eye on your inbox, we'll reach out with instructions as soon as they're available.

@sstranger Hello Stefan, Did you already try to contact our Live chat on the website? You can also reach us via Twitter or Facebook. If you send us a DM, one of our support heroes will help you in the best way possible. 🚲💛

Hi @VanMoof having an error 17 on my S3. Followed all the steps provided but no luck. Now I want to book a repair request and first available option is on 22 August. I can't wait this long. I need this bike for my daily work. Please help me. 🙏

@BCDvdH Hi Bas, Één van onze medewerkers heeft jou ondertussen van een antwoord voorzien in onze DM's op Twitter. We helpen je daar graag verder zodat je zo snel mogelijk on the Moof bent. 😀

@VanMoof My s5 came after a 2 month delay. After I put it together, unfortunately no motor support and boost button doesn't work either. First possible date for appointment in a partner workshop: 07 September. Another two months before i can drop it off. Great first impression

Our VanMoof app currently has a bug which is not making it possible to book an appointment through the app. You can still book an appointment via your MyVanMoof account🤖 Our teams are working on getting the app back up and running as soon as possible.

@Maarten14232392 Hi Maarten, Dit staat niet op de planning om in de nabije toekomst toe te voegen. Mocht je hier meer vragen over hebben, beantwoorden we die graag via onze Twitter/Facebook DM's! 🚲💨

@Bullash3 Hi there, Please reach out to our Live chat on the website. One of our tech heroes can give you the right instructions to make sure you'll be on the Moof as soon as possible! 🚲💛

@VanMoof My s5 came and put it together but unfortunately no motor support and boost button doesn't work either. Appointment in a partner workshop of you on 03.August. WOW that's what I call a nice experience.

Hours left to secure the VanMoof S4 & X4 for the intro price of €2.198. Buy now to save €150 on vanmoof.com

@071Melle Goedemorgen Melle, Dank voor je bericht. En wat vervelend dat je error 44 hebt. Voor support-gerelateerde vragen, verzoeken we je om contact op te nemen met ons customer support team. Dit kan via de Live chat op de website of via een Twitter of Facebook DM. Succes! 🚲💛