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KLMess
165 posts
KLMess
@Victims_of_KLM
Join us if you’re also a victim of KLM. Lost luggage, terrible customer service, worse web. No human agent to talk to. No compensation yet. Share your story!
Travelling without my luggage Katılım Temmuz 2022
3 Takip Edilen64 Takipçiler
@KLM Sure! Here is a kind message:
What about giving fair compensation to those passengers whose luggage you lost/misplaced last Summer?
#HolidaysruinedbyKLM
#Stingycompensation
#shameful
@KLM_press
English
@KLM @KLM_press I have. Several times.
After months waiting for a response, one of your agents (initials PH) sent me an email. I replied… and I’m still waiting for her response and closure. 🤷🏻♂️
I’ll try again though. We’ll see if I’m “lucky” this time.
English
@Victims_of_KLM @KLM_press I regret to read this. If I can help you in any way, please send me a DM with your Customer Care reference number and full name.
English
@KLM @KLM_press Btw, Merry Christmas, @KLM_press!
(Or is it that you’ve also been forbidden to use that word!?)
I hope at least Santa give me the compensation I’m still expecting for my lost luggage that you are so negligent to solve.
#KLMess
#ShameofEurope
English
@KLM We do indeed love “going to the most beautiful places” and being connected “to the people that matter most” to us.
BUT we also expect to receive our luggage at our destination airport… (or at least compensation!).
Is it too much to ask, @KLM_press?
#KLMess
English
We love taking you to the most beautiful places and connecting you to the people that matter most. Wishing you very happy holidays!✨🎄🎅 #KLM #Holidays #HappyHolidays #SeasonsGreetings
English
@KLM @klmrubbish So kind of you.
It’d actually be great… if only you hadn’t told us this sort of thing a hundred times without solving anything!
Months have passed and we receive no compensation for our lost luggage (and ruined holidays).
@KLM_press
#KLMess
#ShameofEurope
English
@klmrubbish I regret to read about your unfortunate experience. In order to file a Customer Care claim, I kindly ask you to use the following link: klmf.ly/34kdVXC after your flight. My colleagues will contact you directly for the further handling of your case.
English
@angelicstrawbs @KLM @KLM_press Pram missing since July? Wow. Most probably you will no longer even need it once @KLM_press finally finds it!
I’m not sure about what we are legally entitled to, tbh, but I was hoping they’d be civilised enough to settle these issues fairly… and promptly. I was wrong.
#KLMess
English
@Victims_of_KLM @KLM @KLM_press I got my luggage back 3 weeks later, but my pram is still missing (since July!!) What compensation are we entitled to? And what are we entitled to on the Montreal Convention?
English
Hi, @KLM victims. Did you all get your baggage back? Did you get your compensation?… or are you still getting those automated responses?
#KLMess
@KLM_press
English
Lucky you, Sonja! When I got my baggage, the contents were all damped and the books I was carrying were all creased. Obviously they scanned the contents of my suitcase… and made a mess. I had to throw a few things away out of disgust!!
SonjaEWis@SonjaEWis
@Victims_of_KLM @KLM Unbelievable but true. I got my luggage back😃Delta called me yesterday and told me they have my bag. I picked it up at the airport and it is not damaged and everything still inside! Miracles happen !!
English
@AbenaTalks @mmannly @klm_sucks @KLM @EU_Consumer Voucher? No way.
You (we) have the right to get compensation in cash for all those extra expenses.
English
(2/2) I also hope they deal with our claims for compensation quickly. We incurred in extra expenses to buy clothes and toiletries to get by -something we didn’t need when we departed.
I know there will be many, many cases to deal with, but I expect they get on with it asap.
English
Last night I got a message from @KLM saying they found my luggage and are sending it to me here, to my holiday destination, where I’m currently “travelling light.”
Did you receive any similar msg?
I really hope they keep their word and deliver everybody’s bags this week. (1/2)
KLM@KLM
@Victims_of_KLM <<< We find this very annoying for the customers who have had to deal with this. We expect this issue to be fully resolved this week.
English
@Victims_of_KLM <<< We find this very annoying for the customers who have had to deal with this. We expect this issue to be fully resolved this week.
English
@Victims_of_KLM Unfortunately, due to a malfunction of the baggage system at Schiphol, which KLM uses, a large number of suitcases were left behind. We are working hard to get these suitcases to our customers' destination as quickly as possible. >>>
English
@NLNetherlands @Visit_NL @NLatEU @MinPres @WBHoekstra
You Dutch love giving lessons to the rest of Europe… and cannot even handle luggage @Schiphol!
Is this #TheDutchWay the rest of us should imitate?
#smallcountrybigmouth
#KLMess
English
@NLNetherlands @Visit_NL @NLatEU @MinPres @WBHoekstra
Are you aware that thousands of passengers have lost their luggage @Schiphol due to @KLM_press negligence while @KLM customer service remains unresponsive? Are you doing something about it?
#holidaysruined
#KLMess
English
English
Yesterday you didn’t reply to my DM either, by the way.
Is the algorithm to send the good old “we’re looking into it. Please be patient” automated message no longer working?
cc @KLM_press
#KLMess
English
Also, @KLM_press:
What’s the average waiting time before getting compensation?
Again, I don’t think this is too much to ask, to be honest. We are the injured party here.
Hopefully today you will be so kind as to respond.
#KLMess
English