Virgin Experience Days

@OldWygg Hey Mark, I am sorry that you can not make a booking. Can you please send us a DM and we will get back in touch with you as soon as possible.

@VirginExp I have activated my voucher but is not showing up on the suppliers system. Help please.

@JMRolfe Hey James, thank you for your message. I am sorry to hear that you have issues booking the experience, please DM us and we will assist.

@VirginExp Urgent booking issue for Thorpe Park tomorrow (Monday). Tried resolving via WhatsApp since Tuesday with no progress. Portal is totally broken (Order #10533277). Off work & school tomorrow, so heading there anyway. Please escalate to a human urgently!

@Smiggylfc19 Hey Lewis, thank you for reaching out! I am so sorry that you are having trouble booking your experience. Kindly DM us as we would be able to assist you much better.

@VirginExp hi I have purchased a Aston Martin triple car drive and when I’ve selected my track and date I have a list of cars to choose from but none are the Aston martins I’ve bought to drive, can you help please ?

@AndyGre53053996 Hey Andy, thank you for reaching out. I am so sorry that you did not receive a response on What's App yet. Kindly DM us please, as we would be able to assist you much better.

@VirginExp can somebody get on what's app and respond to me been waiting for over an hour shocking customer service

@RishabbArora Hey Rishab, thank you for reaching out. We responded to your DM.

@VirginExp can I combine two vouchers into one?

@ianrobertson47 Hey Ian, thank you for reaching out. Can you please DM us your order number, and please remove the post for data protection.

@JMustachi Hey Josh, I am so sorry that you are having trouble getting in contact with us. Kindly DM as we would be able to assist you over there.

@VirginExp how does someone get in touch with your customer service? The website is impossible to navigate for Help.

@sp989 Hey There, I am sorry to hear that you have not received a response from the team. Please Dm us so we can assist.

@VirginExp ive tried contact you on WhatsApp yesterday and via email and have had no reply regarding delivery of my order which is way overdue. Can someone please get back to me

@jasmine_bhamra Hey Jasmin, thank you for reaching out. Can you please DM us with your voucher details so we can assist.

@VirginExp Hi, I’m having problems using a voucher to book an experience for this weekend. Please can you help as it expires soon and I haven’t been able to speak with anyone to resolve. Thank you.

@leahleahh Hey Leah, I am so sorry that you are having trouble with your voucher. Kindly DM us please, as we would be able to assist you much better.

@VirginExp our Experience is not accepting my voucher number saying it’s already been redeemed when it hasn’t?! Please can you advise as want to book for this weekend

@amylsign Hey Amy, we would love to assist you in making a booking, please do send us a DM and we will assist you further.

@VirginExp I’ve just purchased a voucher for Thorpe Park but unsure on next steps - can someone advise please!!

@MVenvyEsq Hey there, thank you for reaching out. I am so sorry that you are having trouble extending your voucher. Kindly DM us as we would be able to assist you much better.

@VirginExp would somebody please contact me re Extending voucher the 7 emails I have sent are getting nowhere and it is becoming a farce now . Customer service is not replying with an AI response exactly the same each time. Going around in circles is not my idea of fun.

@HemmVar167 Hey Frank, I am sorry we can not message you. Please send us a DM or Email and we will get back in touch as soon as possible.

Hi @VirginExp , I purchased a Virgin Experience Days voucher and tried to redeem it within validity, but the original experience was unavailable. Customer service converted it to a gift card, however I would prefer a refund since the original experience could not be provided.

@HemmVar167 Hey Hemanth, thank you for reaching out. Can you please DM us with your details so that we can assist.

@ezziej4 Hey Esther, thank you for reaching out. Can you please DM us your details so we can take a look into this for you.

@VirginExp Terrible experience with virgin experience. Bought a Thorpe Park trip at the advertised price of £58 and yet £78 left our account. Customer services refused to acknowledge this, instead changed the price on the website and refusing to refund us. Don’t buy from them!!!!

@Cherry9431 Hey Charithma, I am sorry to that you have not received a confirmation for your order. We have responded to your DM and we hope to hear from you soon.

@VirginExp hi I sent a DM about a query. Please would you be able to get back to me? I haven’t received a confirmation email yet about my voucher.

@Hitesh_Jansari Hey Hitesh, thank you for your message. I am sorry to hear that you didn't get a response from our WhatsApp team, please DM us so we can assist.

@VirginExp awaiting for someone from customer service to get back to me via WhatsApp since morning🥺

@kevb9495 Hey Kev, we apologise that you have not been able to find your booking instructions. Can you please send us a DM and we will get back in touch as soon as possible.

@VirginExp Hi, I booked using the voucher a while ago but can't find the instructive anywhere. Now my choice and pin won't let me back in. Can you help please?

@summerbell98 We apologise for the delay in getting back in touch with you. Please do send a DM and we will get back in touch with you.

@VirginExp sent my first DM 4 hours ago, as requested. A very simple issue remains unresolved. What do you suggest I do next ?

@summerbell98 I am sorry to hear that you have not been able to book your experience. Please send us a DM and we will get back in touch with you.

@VirginExp hi I’ve used my digital gift card for an experience, however upon trying to book this, the experience does exist anymore. Confirmed by the company today. Could you arrange to put the funds back to my digital card please