Virgin Experience Days

@Hitesh_Jansari Hey Hitesh, thank you for your message. I am sorry to hear that you didn't get a response from our WhatsApp team, please DM us so we can assist.

@VirginExp awaiting for someone from customer service to get back to me via WhatsApp since morning🥺

@kevb9495 Hey Kev, we apologise that you have not been able to find your booking instructions. Can you please send us a DM and we will get back in touch as soon as possible.

@VirginExp Hi, I booked using the voucher a while ago but can't find the instructive anywhere. Now my choice and pin won't let me back in. Can you help please?

@summerbell98 We apologise for the delay in getting back in touch with you. Please do send a DM and we will get back in touch with you.

@VirginExp sent my first DM 4 hours ago, as requested. A very simple issue remains unresolved. What do you suggest I do next ?

@summerbell98 I am sorry to hear that you have not been able to book your experience. Please send us a DM and we will get back in touch with you.

@VirginExp hi I’ve used my digital gift card for an experience, however upon trying to book this, the experience does exist anymore. Confirmed by the company today. Could you arrange to put the funds back to my digital card please

@Aryastark_123 We apologise for the delay. We will respond to your message as soon as possible.

@VirginExp hi I'm trying to book an experience asap but it wont work despite me trying a different debit card. I've contacted customer service on whatsapp but they're taking a long time to respond. I need to book today. Can you help please

@Aryastark_123 Hey Arya, thank you for reaching out. Can you please DM us so we can take a look.

@Pye_RVN Hey Jack, thank you for reaching out. Please DM us and we will look into this for you.

@VirginExp are phoneless yet we’ve tried contacting through how they reccomend and heard nothing.

@pet_pinky Hey there, thank you for reaching out. I am so sorry that you are having trouble with the discount code. Kindly DM us as we would be able to assist you much better.

@VirginExp Hi, your site is advertising SAVE20 voucher, and at the checkout it's saying it's expired. Please may you advise?

@GazB40 Hey Gary, thank you for reaching out. I am sorry to hear that you don't have your voucher, please DM us.

@VirginExp purchased voucher at 0753 today and still nothing, not in mail on box not in junk mail. Have tried contacting through messenger

@Matt1Clarke Hey Matt, I am sorry that you have not been able to book. Can you please send us a DM and we will get back to you as soon as possible.

@VirginExp what a painful experience to try and book an experience. Still not done for tomorrow. Clueless staff and no phone number to rectify. Absolute shambles

@stevemackinder Hello Steve, I hope you are well, I am sorry that you need help in using your voucher, kindly send us a DM so we can assist you further.

@VirginExp how the hell do I speak to someone at Virgin regarding a voucher that I can't use!? You've supposedly made it easier by not taking telephone calls, but it's a complete joke.

@0_gillian Hey GCairns, I am so sorry that you are having trouble receiving a refund. Kindly DM us as we would be able to assist you much better.

@VirginExp please explain why it is proving difficult to get a refund for an 80th birthday gift for a whisky tasting experience that your company can no longer supply!

@Vonnnievonvon Good day Yvonne! I am terribly sorry for the frustration faced when trying to use our vouchers to make your booking. Please do send us a DM and we will respond to you ASAP to assist in this matter!

@VirginExp really disappointed had an absolute nightmare trying to use one of your vouchers at Revoloution de Cuba today . Code wouldn’t work on their tills for some reason . So embarrassing . Your website is not user friendly at all!

@Coach__Iain Hey Iain, Thanks for your message, and I’m really sorry to hear about your experience, I completely understand your frustration. Kindly send us a DM so we can assist you further.

Well @VirginExp I've certainly received an experience. Booked my son single seater Renault 6 drive for him to go and book it and be told he needs a credit card with £5000 on it as excess cover. How many 21 year olds have that. It's making the experience not worthwhile. Cheers

@ghostwriter85 In order for us to assist you on this platform you will need to send us a DM please. -Asenathi

Hello @VirginExp I see your customer services is on WhatsApp but do ever respond to these WhatsApp messages or is it just a way to fob people off and not answer customer queries? Thanks

@ghostwriter85 Hello Matt, Thanks for reaching out to us here at Virgin Experience Days! We’re sorry to hear you’ve been having trouble reaching us via WhatsApp. This channel is monitored, Kindly send us a DM so we can be able to assist you. -Asenathi

@HullMatt1 Hey Matt, I am so sorry that you are having trouble contacting us. Kindly try again via the link to contact us please: help.virginexperiencedays.co.uk/hc/en-us/artic…

@VirginExp can you direct message me it won't let me to send my query

@SueNoakes9 Hey, Thanks for dropping us a message! I can see it appears you had also reached out to us alongside this message and my colleague has picked up your query that way which I am super pleased to see!  But please of course do reach out if you need any further help. - Asenathi

@VirginExp I have signed up to a subscription for £9.99 by mistake when booking one of your experiences. Could I please arrange for a refund and for it to be cancelled please? I still want the experience.

@NatEvaJudeD Hey Nate, kindly DM us please. AS we would be able to assist you much better.

@VirginExp how do I use the free video gift message? I’m clicking on here but it won’t take me to it

@XCGM16 @driftlimits_ltd @MetroUK @TheSun I am sorry to hear that you didn't receive a response from us, if you can please send us a DM with your voucher details, and we will try to assist.

@driftlimits_ltd so bloody fcuking annoying booked a birthday surprise for my hubby and they cancelled the car i booked and no fcuking resposne so annoying, absolutely disgusting behaviour from @driftlimits_ltd #shame #driftlimits @MetroUK @TheSun similar with @VirginExp