James Rolfe

@VirginExp Urgent booking issue for Thorpe Park tomorrow (Monday). Tried resolving via WhatsApp since Tuesday with no progress. Portal is totally broken (Order #10533277). Off work & school tomorrow, so heading there anyway. Please escalate to a human urgently!

Just been informed my elderly father (80 next year) has been at the side of the road in the rain since 3pm today - over 7 hours. @nfum @TheRAC_UK, I have now taken over, still no sign of being recovered. Totally unacceptable. Alternatives should have been arranged for his safety.

@Hermesparcels Parcel sent 'next day' to my niece, a young child on hospital cancer ward, for birthday. Arrival date 21 Oct. Status says 'Delay in delivery due to major event'. She regularly moves hospitals for treatment. Chat bot & phone bot just cut me off as parcel 'tracking'

@PortsmouthWater Perhaps you should update your website from "no interruptions"

@JMRolfe We’re currently experiencing very high call volumes due to no water in Clanfield. We’re investigating and aim to restore supplies ASAP.

@PortsmouthWater Hi we have no water at all in Valley Park Drive, Clanfield (PO8 0PB). Website says 'no interruptions' and my call is cut off when trying to call your emergency number? Please advise?

@Hermesparcels I had parcel that arrived damaged on the 22nd. Your customer support are passing me from person to person, asking the same questions on rotation. This is extremely frustrating situation as it is. As a long standing customer with an eBay business I expect better.

@OnlineOptima please can you contact me regarding an order that is in process. your phone lines are not working?

@virginmedia and now I've just been cut off after 55min on hold. Do you think this is acceptable?

@virginmedia following being overcharged, two hours on and off hold to get a refund. I am told I have to call again to make an additional payment within a week or my 'debt' will be passed to a 3rd party!? Thanks for reminding me why I cancelled after a 13 year contract. Shocking.

@ThomasCookUK Also, carry on baggage limits are ridiculously small and light! 6kg and 20cm wide?! My smallest wheeled bag is 23cm wide and weighs 3.2kg empty! Again, thank you @easyJet for being so much more reasonable! #neveragain

@ThomasCookUK Never again will I book w TC Airlines. Online check-in unbelievably slow & painful. For a booking of 12, I now know middles names and DOB from memory from the number of times I've been forced to input it! My other booking with @easyJet was 100x easier - thank you

@MillerandCarter Hi, yes chased staff for each course (and drinks) citing a young child with 7pm bedtime @ each stage. Asked to speak to manager with bill, she repeatedly argued that 'waiting/ delays are out of their control'. However you have full control over number of staff and tables booked.

@JMRolfe Hi James, we're sorry to hear of your disappointing visit. Did you raise these issues at the time with our Duty Manager? MW

@MillerandCarter Booked 17:15 table today. Had 15min stand at bar (table not ready & bar seating full). Ordered stating we'd like child food ASAP due to time, had to chase for his food / Starters at 18:20! Mains didn't appear until 18:55, pudding not until 19:55. Very poor.

@LyrecoUK_IE I am unimpressed with your van (Reg: DN16 LLG) yesterday parking on 1) a blind bend, 2) a double yellow (all be it dirty) and 3) obstructing a pavement. Please can he park more appropriately in future! #RoadSafety This is the 90 degree turn as S022 4NY, St James Ln

Today makes the 3rd day in a row @YodelOnline have promised to collect my parcel and not bothered turning up. Don't waste your time with them.

My usual reminder to use @eBay_UK rather than @AmazonUK I've had a far better, smoother and problem free transactions over the years with eBay :)

Just a reminder to use @eBay_UK rather than @AmazonUK. It's far more reliable and secure!

#GetFamous with @VedettUK

Although factually correct, I'd expect better from @BBCNews #ElisabethTower