Visible Care

@MitchyMitchHard Hi there! Thank you for reaching out to Visible. We are happy to help you get back into your account, so you can start using our services again. Please get in touch with us via DM, and we will be more than happy to assist you. ~AA

@Cooper23Toby Hey, Toby! We totally get why you’re frustrated. To fully assist you, please send us a Direct Message. We’re standing by and would love to help get this sorted out for you ASAP." ~MC

@Visible I just had the most challenging customer service where the agent without my permission canceled a trade in and the only way to resolve was sending my new phone back. I am extremely disappointed that this was not made right. I spent a total of 2 hours with service

@dstauff513 Not being able to call into work is a major headache! 😫 We’d like to look into those specific numbers and see why they aren't routing correctly. Slide into our DMs, so we can get this fixed for you ASAP! ~ZS

@Visible my 9372070362 phone won’t call certain numbers. It says bad number try again. These are some of the numbers: 513-231-1446 513-354-8246 513-364-8201 Two of which I can not call my own work. Please help

@HustonShcarr Hi! We'd like the opportunity to look into this for you and see what's going on. Please send us a private message so that we can sort this out. ~DL

@visiblecare @visiblecare

@visiblecare I received this email this morning , yet I tracked the package being received already. , I will post screen shots of how I tracked it from the post office I dropped it off at to it being picked up in Texas.

@HustonShcarr Thanks for reaching out! We apologize for any inconvenience. To help us address your concerns as quickly and efficiently as possible, please send us a direct message with all the relevant details. Our dedicated support team is available 24/7. ~DL

@visiblecare You might have to talk to people in your company because that damaged phone was returned and received !

@wzski Hello there. Thank you for reaching out to Visible Care. We are sorry for this situation that you’ve experience about sending text messages to any android users. Please shoot us a Direct Message so that we can take a look at it right away. ^PR

@Visible I am a visible user and I cannot send text messages to any android users. But iPhone users work fine

archaic 🦣

@iamMcSmart Aside from X, you can also contact our support team on Facebook or Instagram via the links below: - Facebook: facebook.com/visiblemobile/ - Instagram: instagram.com/visiblemobile/ ^LT

@visiblecare I have tried that. They are either telling me to go to another device or something else that is impossible. It’s frustrating

@visiblecare Hi, Please I need urgent help I have not been able to make use of internet because of the unstable internet connection. It is always on LTE network. Please help it’s urgent.

@iamMcSmart I hear you, and I’m sorry you’re dealing with this—your feelings are completely justified. We’ve got your back! Please reach out via DM, so we can keep your information secure while we work together to get this sorted out right away. ^LT

@jason_bingham Hi! Thank you for reaching out to Visible. We're sorry for the inconvenience regarding SIM card order. Please send us a private message, and we'll gladly assist you. ~JR

@AceBk25 Hi! Thanks for connecting with Visible! We'd love to help with any questions or concerns. Please send us a direct message, and a live agent will assist you. ~JR

@visiblecare need some assistance

@TomFigliolia Please follow @VisibleCare so you can slide into our DMs and we can help you out! ~ZS

@visiblecare Sure, I am not seeing anything yet

@TomFigliolia We apologize for the trouble you're having with the plan change. I've sent you a DM so that we can assist you further and resolve this issue moving forward.~JR

@TomFigliolia Ziam from Visible here! I'm sorry for the wait and for the trouble. I see your DM, and I'll meet you there right away to help get this sorted out! ~ZS

@TomFigliolia Hi! Thank you for reaching out to Visible. We're sorry for the inconvenience about your billing. Please send us a private message, and we'll gladly assist you with the refund process.~JR

@YitzchokRosenf1 Hey there! Thank you for reaching out to Visible! Sadly, we cannot reply privately due to your user restriction. Please follow us so we can assist you. If not, you can message our Visible Support team on the app, our website or our Facebook page. -AB

@AnthonyFKelly Hi! That’s definitely not the impression we want to leave you with. I genuinely value having you with us, and I’d appreciate the opportunity to make things right. I'm right here if you’d like to chat through your concerns before you make the final move—just drop us a DM. -AB

hey @Visible thanks for the service but I am moving my lines to another carrier since I can not talk with a live person just bots.

@turner_ber93488 Hey! We've got your message, and we'd love the opportunity to help you further or if you have any concerns. Please make sure you are following @VisibleCare (our support account) and check your Message Request folder for our latest message! ~DL

@bruhh_itskyle Hi there, Kyle! Thank you for reaching out to Visible Care. We apologize for your poor experience with Visible. Please know that this is definitely not the experience we want you to have at Visible. Kindly send us a DM or PM to straighten things out right away. ~RO

@rotichkib62 I'm glad that you're interested with the SLAMDUNK promotion. Just letting you know that this promotion is intended only for new members that has a Visible+ Pro annual plan. ~JR