Vision Direct

@MikeyFox Hi Mike, thanks for reaching out. We understand your frustration. While we currently handle most queries through direct message or email. Please DM us your order number and best contact details, and we’ll arrange a call-back as soon as possible. Thank you! Best wishes, Maritess. twitter.com/messages/compo…

@Visiondirect_UK Let me suggest another way. Please DM me with a phone number that gets me through to a UK manager in your customer services area. And I'll call that.

After 6 weeks of botched attempts to process a refund (and then being "accidentally charged again" instead of being refunded) I can honestly say that @Visiondirect_UK has the worst off-shore-held-together-by-gaffer-tape phone service I've ever encountered.

@Sah_p0 @Ash1874utv Hi @Sah_p0,Thank you for contacting us,If you add the lenses in your basket you will see the estimated delivery date,We send an email if they are backorder along with the updated delivery date.If you need assistance feel free to contact us.Best Wishes,Melody.

@Visiondirect_UK @Ash1874utv How do I know that the product is available and does not require a backorder?

@Visiondirect_UK hello I have been waiting for refund for 4 weeks today was told would be 20 working days and that’s today and still no refund everytime I’ve emailed I get blanked for days and then told to wait till the 12th today and still no refund 088001422

@Sah_p0 @Ash1874utv Thank you for reaching out to us, Ash. For international shipping, our standard delivery timeframe is 2-10 working days as long as the item is available. If in any case the item is backorder, we will wait until the item becomes available to ship it out. Hope this helps! Marj

@Visiondirect_UK @Ash1874utv If I order from your website, how many days will it take for the order to arrive in the Kingdom of Saudi Arabia? And will the contact lenses arrive in good condition for use? Please reply.؟

@MuneeraSuliman Hi Rainsong, Thank you for contacting us. Sorry to hear that you haven't received this order and thank you for giving us the opportunity to help. I will be sending you direct message about this order. Best wishes, Melody.

@Visiondirect_UK hi I have ordered over than one month and there isn’t any update on my order please send it or refund my money back My order number is 24948271

@rahaf_ee Hi Rahaf,As per request we cancelled the order and reversed the payment,the money should be back on your account within 3-5 working days.Once again,sorry for any and all frustration caused by this.If you have questions and concerns feel free to contact us. Best Wishes, Melody.

@Visiondirect_UK Cancel my order and refund my money

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@rahaf_ee Hi Rahaf,We totally understand, if you need the lenses asap we can cancel it and reversed the payment. Please let us know how would you like to proceed. Once again, we apologize for the delay. For faster assistance you can call or chat with us as well. Best Wishes, Melody.

@Visiondirect_UK I want a refund

@rahaf_ee Hi Rahaf,we found that your order is currently out of stock. We already reached out to our supply chain and waiting a response from the manufacturer to get a timeline for when the products will be available,as soon as we received feedback will update you. Best wishes,Melody.

@Visiondirect_UK 24329750

@rahaf_ee Hi Rahaf, Thank you for contacting us. Sorry that the order was not delivered on the date you had expected.Kindly please let us know the order number so we can verify and locate your order. For faster assistance you can call or chat with us as well. Best wishes, Melody.

@Visiondirect_UK I ordered in march and the delivery date was on April 1st and still haven’t received anything!!!! I sent an email demanding refund and haven’t heard anything back!!! This is basically stealing

@bjh1977 Hi, thank you for reaching out. We're sorry for the inconvenience that this has caused. Please send us a private message so I can help. Thank you! Best wishes, Maritess.

@Visiondirect_UK I'm trying to reorder contact lenses. Order value is above £59 but delivery charge is still being added. Something broken?

@Amira__Mo @VeteranGamerUK Hi Amira, I'm sorry for the trouble. We would love to look into this for you. Could you please provide us with more details via this link: visiondirect.co.uk/info/contact-us. This will allow us to assist you faster. Thank you. Regards, Princess

@Visiondirect_UK @VeteranGamerUK It didn’t work !!

I have been shopping while Vision Direct @Visiondirect_UK for many years and the 'support' I just received via what is seemingly a chatbot was completely unhelpful and did not assist whatsoever. Furthermore, they are now partnered with EVRi who rebranded because they are that bad! Do not buy from them anymore is my advice.

@Amira__Mo @VeteranGamerUK Hello Amira, apologies for any inconvenience you encountered. Can you try to refresh your page and try it again? Let us know if it'll work. Regards, Princess.

@Visiondirect_UK @VeteranGamerUK For 3 ahour same problems !!

@VeteranGamerUK Thank you for reaching out to us. We sincerely apologize for any inconvenience you’ve experienced. Could you kindly reach out to us through our contact page at visiondirect.co.uk/info/contact-us? We look forward to hearing from you. Best regards, Princess.

@Visiondirect_UK EVRi left the parcel on my doorstep in a city centre location in full view in an area with high parcel theft. If I may ask why have you: 1. Seemingly stopped using postable boxes?! 2. Why have you opted to use the worst parcel delivery company in the country? It was extremely fortunate that the parcel was not stolen. If this is your new level of customer service I am not going to buy from you again as I can only foresee problems and inconvenience.

@Amira__Mo @VeteranGamerUK Hi Amira, thank you for reaching out. Could you please provide us with more details via this link: visiondirect.co.uk/info/contact-us. This will allow us to assist you more effectively. Looking forward to helping you resolve this issue! Best regards, Princess.

@Visiondirect_UK @VeteranGamerUK I didn’t find my bill or track number my order although you take money from my visa cards ….

@DoResearch2020 Hi Jay, thank you for reaching out, and we’re really sorry to hear about your experience. You can chat with us directly by clicking the blue bubble on our website, or you can call us at 020 7768 5000 if you need immediate assistance. Best regards, Princess.

@Visiondirect_UK Is there a direct phone line I can use? I have a ripped lens in my eye today. Your lenses are so dangerous.

@Visiondirect_UK I've been ur contact lens customer for 3 years. I been noticing from last 6 months that quality of your lenses has so much worsened. The lens rip apart while i wear them, also while wearing them. I was left a piece in my eye nearly damaging my eye. #contactlens

@noebah Absolutely! Feel free to send us an email at help@visiondirect.co.uk or for faster response chat with our customer service team by visiting our website. Thank you! Regards, Princess.

@Visiondirect_UK Thank you. I cant send you details here as I cannot write you direct messages because I am not verified. I ll try again to send an email. Is that ok?

Hello @Visiondirect_UK This order never made it to its destination and the emails I ve sent to inform you do not get any answer at all. Please, could you tell me what´s going on? #ThankYou

@Michell35066214 Hi Michell, Thank you for getting back to us! I'm very sorry about your experience on chat that the line was disconnected. This is something that we don't want our customers to experience. May we know what the concern is? Thank you! Best wishes, Maritess.

@Visiondirect_UK I’m not allowed to because my account is not verified.

@Visiondirect_UK what is the excuse now?? This is for the second time I’m trying to seek help from the chat. Please don’t ask me to send an email. This is the kind of excellence in customer support. Awful!