Vodafone UK

Due to a technical change on X our customer care team are currently unable to respond to messages on the platform. If you need to speak to our care team, please send us a message on Facebook or Instagram.

@antonycotton Hi Antony, our Care teams are unable to reply on X. Are you able to send us a DM over on Instagram and I can personally ensure our Care team look into this for you asap? Thank you, Clare

Psssst - if you’re ever thinking of signing up to a @VodafoneUK contract - DON’T. Their customer services and call centre are totally and utterly and spectacularly appalling. Go with any other provider available! Tell anyone that even mentions the idea to run a mile!

@timjinx 🫶🫶🫶

@KayBurley @Ofcom Sorry about that Kay, I've now got one of my team who is briefed on the situation working to resolve this for you. Stew

@VodafoneUK @Ofcom Well I have done that Stew and your colleagues seem oblivious…

Morning @VodafoneUK My number was meant to port on Tuesday. It’s now 72hrs later, still no signal. I’m sure @Ofcom says it should take one day… What’s your plan? Yours etc

@KayBurley @Ofcom Two secs just escalating this, having one of my team take over from our care assistants now for you. Stew

@KingKing96508 Hi James 👋 Hope you're well! Thanks for getting in touch. Please drop us a DM us, and I'll be able to assist you further.  Shaheen

@VodafoneUK I've got learned difficulties and my mobile told me that I've got a quote my number to put my credit on I think it's quite difficult to do that and you've got learned difficulties and I live in Brighton shop church tomorrow I mean not pleased and not happy 😥🙁😡

@arunaditya28 Hey Arunaditya. Hope you're well! I'd request you to please DM us privately we'll have a look into it for you. Saad twitter.com/messages/compo…

how do this gets resolved @vodafone @VodafoneUK

@BrettOfTheSouth Hey there 👋 We understand the importance of keeping connected. Please DM us your details so we can look into this. Anita twitter.com/messages/compo…

@VodafoneUK have you got issues? Usually get good signal but I'm either on 1 bar 4g. E or no service.

Hello there. I hope you're doing well. I'm sorry to hear about your experience, as it doesn't reflect the standard we aim for with our customers. I'd like to understand more about the issues you've encountered and work towards resolving them. Please send me a direct message with further details. Nitesh

@VodafoneUK why do you guys make it so difficult to do anything, quick enough to take my money but make things as difficult as possible to get a refund when it’s due then you can’t even deal with the ongoing complaint. It’s a shambles considering I have been a customer for 15yrs

@lilyryan Hi Lily 👋 Really sorry to hear about your recent experience with us. Please drop us a DM here and we'll gladly help. Prachi twitter.com/messages/compo…

@VodafoneUK I’ve just switched to another provider and they said you won’t transfer my landline number which I’ve had for over 25 years, can you confirm why you won’t transfer my number. Thank you

@D_Revatron Please DM us your details through this link vodafone.uk/3lCYUxW so we can look into this? This will help us understand your situation better and provide the most suitable support. Pallavi

@VodafoneUK @VodafoneUK all due respect that won’t help. Cable damage and you don’t have a contingency to reroute traffic like all the other providers who use said cable. Just need @SkyUK to confirm if their mobile network has issues as we can’t use any data at present.

@SkyUK Our home broadband is out due to an outage with @VodafoneUK and no timeline for a fix. As such we’re entirely reliant on our 4G mobile data and currently I can barely get 0.5mbps. Any issues in the KW15 area?

@BCRPM Hi there👋 Thanks for reaching out. We understand you are experiencing issues with your voicemails. Please send us a DM with your full name and postcode. We'll be glad to look into this further for you 🙂 Abha twitter.com/messages/compo…

@wmarybeard @VodafoneUK plight of many, couldn't access voicemail for a few days.... and not only in Cambridge!

Just to update you @VodafoneUK watchers, esp Cambridge. We currently have no internet. It was disconnected in error by V.fone. City Fibre cant give us an appointment at all (they have visited & done nothing 3 times). V.fone say they will update us within 10 days. But till then?

@lewishutchison1 Hello lewis, 👋 Thank you for reaching out to us! Could you please drop us a DM via this link vodafone.uk/3lCYUxW This will help us understand the situation better and offer you the best possible assistance. Pallavi

@VodafoneUK what’s going on with your network in the Portsmouth area? I had a text message saying 5g+ now available in my area and it will switch over. Since then I barely get 5g and can barely make a phone call….

@MarkAFC_ Hey Thanks for dropping us a message. Please DM us your details so we can look into this. Ekta twitter.com/messages/compo…

@VodafoneUK Hi Vodafone.. my contract on Red Entertainment + is up soon.. do you still do YouTube Premium on entertainment plans as can only see Disney and Amazon Prime now? As I want to renew with YouTube. Thanks.

@marquiselilrock Hey Harrison, if you're a Vodafone UK customer and need help, please send us a DM with your account details. Komal twitter.com/messages/compo…

موسم جديد للتاريخ 🔥 إنجاز جديد بيتضاف لتاريخ محمد صلاح الاسطوري في البريميرليج👑 ودايماً فخورين بابن مصر وفخر العرب ❤️🇪🇬

@ElenaTery Hey Albert👋 thanks for reaching out to us 👍I understand that you are seeking assistance with your Vodafone inquiry. Please don't worry; we are here to help you with it. Kindly send us a direct message, and we will be happy to assist you. Thank you. Eqval

@SuhaibS51151416 Hey there 👋 Thank you for reaching out. We'll be happy to discuss this further with you via a DM. Please feel free to drop us a message using the link below 😊 Khushboo twitter.com/messages/compo…

@VodafoneUK @VodafoneUK why doesn't ur app work. Internet connection has been cut off

@konsiquenz Hey 👋 thanks for reaching out to us 👍 We apologize for any inconvenience you may be experiencing with the network. Please feel free to send us a direct message so we can assist you promptly and work towards a resolution together. Eqval

@VodafoneUK abeg now. Please fix this network.